Artificial Intelligence in Telecommunications 2025
Page 11 of 29 · WEF_Artificial_Intelligence_in_Telecommunications_2025.pdf
2.1 Present scenario
An example of high-value use cases across telecommunications
functions, grouped by the primary imperative they supportFIGURE 1
Differentiate
customer
experienceUse cases mapped across business functions
Back-office
automation
(out of scope)Technology delivery
life cycle
Data delivery
life cycleDesign automation
Digital twin
planning
Deployment
quality assurance
(QA) assistant
Network
engineering
assistant
Radio access
network (RAN)
energy saving
assistant
Network
decommissioningVirtual assistant
Assisted customer
care with sentiment
analysis
Advanced
troubleshooting
Transcript analysis
AI enabled
products
and services
Customized
service packages
Real-time service
configuration
Customer
segmentation
Hyper-personalized
content and
customer journeysOptimizing service
design and deliveryNetwork operation
centre (NOC) genAI
assistant
Field tech assistantReduce
cost to
serveIndustry
imperativesSales and
marketingProduct
and serviceCustomer
service and careNetwork Enterprise Technology
and platform
Secure
and reliable
operationsDrive
business
growthSales genAI
assistant
B2B lead
enrichmentSales through
service
Security operations
centre (SOC)
assistant
Vulnerability
managementIncident detection,
analysis and responseFraud
prevention
Artificial Intelligence in Telecommunications
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