Public services Expenditure of social welfare Global GDP$0$50,000$100,000$150,000Value in $, billions 2024$108,600 2025$111,860 2026$115,210 2027$118,670 2028$122,230 2029$125,900 2030 2031$133,560 2032$137,570 2033$141,700 2034$145,950 $129,670 $14,330 $14,760 $15,200 $15,660 $16,130 $16,610 $17,110 $17,620 $18,150 $18,700 $19,260$34,840$35,890$36,960$38,070$39,210$40,390$41,600$42,850 $44,130$45,460$46,820Public expenditure (public services and social welfare) in contrast to global gross domestic product (GDP) from 2024 till 2034 (billions, $)FIGURE 3 Source: International Monetary Fund (IMF). (2024). Government Expenditure – Percent of GDP. https://www.imf.org/external/datamapper/exp@FPP/USA/FRA/ JPN/GBR/SWE/ESP/ITA/ZAF/IND?year=2022. Malaysia’s MyDigital Economy Blueprint exemplifies this shift, generating an estimated $900 million in savings over 10 years while enhancing operational efficiency through the digitization of public services. Similarly, Azerbaijan’s e-visa system has reduced application processing times from several days to just three hours, while the introduction of digital contracts has cut administrative processes from 3-4 days to about 15 minutes. Rwanda’s IremboGov offers a government-to-citizen platform that simplifies access to over 98 public services from various ministries, such as health insurance registration and national ID applications. By reducing paperwork and streamlining interactions, the platform has saved an estimated 50 million working hours for citizens who no longer need to visit government offices. In Bahrain, the Sijilat 3.0 platform provides an efficient, centralized solution for investors and businesses, enabling them to apply for, renew or modify commercial licences in one single system. By consolidating processes that once required visits to multiple entities and regulators, Sijilat 3.0 eliminates bureaucratic hurdles, making business registration more efficient and accessible. These examples show how governments can redirect public spending to improve the quality, delivery and efficiency of services. This sets off a virtuous cycle: greater efficiency boosts citizen trust and satisfaction, which in turn strengthens public institutions.7 13 The Global Public Impact of GovTech: A $9.8 Trillion Opportunity

The Global Public Impact of GovTech 2025