Artificial Intelligence in Financial Services 2025

AI in the workforce4 For AI strategies to succeed, companies must prioritize talent development and reskilling, while cultivating a culture that enables seamless collaboration between humans and technology. It is broadly acknowledged that for AI to achieve its full potential, especially in the future, more is required than just the technology and the data that fuels it. The role of people is also crucial. People are needed to develop, implement, collaborate with and in some cases operate the systems. Also, as genAI will soon be as ubiquitous as Microsoft’s operating systems and Google’s browser are today, it is vital that all employees embrace the technology and learn how to use it optimally. Further research will be needed to better understand employee attitudes towards AI and related workplace dynamics, to allow executives to plan the best path forward. An important step towards a future where humans and AI collaborate at scale is acknowledging workers’ concerns about redundancy and changes to their roles, and communicating the firm’s AI strategy openly and credibly. As technology redefines existing roles, creates new ones and transforms how work is performed, it will fundamentally change the culture of organizations and mindset of its people. Leaders are already starting to see the impacts of AI in their workforce – 90% believe their organization needs to consider significant adjustments or total transformation of their reskilling strategy to support the future.11 AI cannot fulfil expectations if the implementation strategy does not adequately include talent and culture. There is much to be learned. Financial services firms will be competing with all others for the limited number of experienced AI technicians and will need to grow much of their own talent. They have also realized that entirely new skills are emerging – such as prompt engineer – and they will need to train for those too. All employees, at all levels, will require ongoing training as new work tools are introduced and upgraded. With technology playing an ever-greater role in the organization, senior executives will also need to acquire a thorough understanding of its current and potential contributions if they are to develop and execute successful business strategies.12,13 of leaders believe their organization needs to consider significant adjustments or total transformation of their reskilling strategy to support the future.90% 14 Artificial Intelligence in Financial Services