The insights from seven country case studies – Azerbaijan, Bahrain, Brazil, Germany, Malaysia, Rwanda and Ukraine – highlight the economic and social benefits of GovTech initiatives. These countries were chosen based on a range of factors, including economic size, geographic diversity, existing GovTech efforts and future plans for digital government transformation.Please note: All information processed in each country case study is based on expert interviews and a country survey conducted by the authors of this report. 4.1 Azerbaijan: entrepreneurial governance driving a GovTech transformation The Azerbaijan government has been advancing GovTech solutions through collaborations with the private sector to transform public service delivery. This strategy aims to amplify both economic returns and societal benefits, ensuring that digital transformation reaches all citizens. Azerbaijan’s digital transformation is anchored in the Azerbaijan 2030: National Priorities for Socio- economic Development agenda, which highlights the digital economy as a pivotal force for national development. Key priorities of this agenda include cultivating a steadily growing, competitive economy, building a dynamic, inclusive society rooted in social justice and advancing modern innovations alongside competitive human capital. The GovTech agenda is a central feature, which the government perceives will not only enhance public services but also act as a strategic business opportunity with significant economic potential. GovTech is seen as a foundational element that will blend entrepreneurial governance with public- private collaboration to position the government as both a catalyst and a leader in digital innovation. Key initiatives –ASAN services: Launched in 2012, ASAN (meaning “easy” in Azerbaijani) is a one- stop platform providing over 400 services from 15 public-sector and 30 private-sector organizations. Accessible via web, mobile and 27 processing centres, along with a mobile fleet of buses and a train, ASAN offers services ranging from passport issuance to social welfare applications. To date, it has processed more than 77 million applications. Additionally, ASAN’s INNOLAND Incubation and Acceleration Center nurtures Azerbaijan’s start-up ecosystem, cultivating innovation and boosting the country’s digital economy. –E-agro platform: Designed for farmers, this platform allows for online access to government subsidies, encouraging digital literacy in the agriculture sector. It also offers AI-powered tools that help diagnose plant diseases and provide tailored technical advice. –E-procurement system: This platform streamlines procurement processes and encourages greater private-sector participation by enabling companies to submit bids for government tenders online. –Data exchange platform: Facilitating the exchange of 350 million data points annually between government agencies, this platform ensures that data flows efficiently and securely across the public sector, enhancing coordination and service delivery. Azerbaijan’s government has been a pioneer in digitalization and service simplification for the past 13 years. Remarkably, even the private sector has been learning from the government’s advancements. Fariz Jafarov, Head, Centre for the Fourth Industrial Revolution Azerbaijan GovTech is seen as a foundational element that will blend entrepreneurial governance with public-private collaboration. 16 The Global Public Impact of GovTech: A $9.8 Trillion Opportunity

The Global Public Impact of GovTech 2025