The Global Public Impact of GovTech 2025

4.2 Bahrain: collaborative citizen engagement for better quality of life Guided by its Economic Vision 2030, Bahrain is building a resilient, adaptable and secure digital ecosystem aimed at cultivating innovation and providing cost-effective public services. GovTech adoption has broadened access to these services nationwide. With the support of the Information & eGovernment Authority (iGA), Bahrain’s digital transformation has made significant strides, encouraged international collaboration and integrated cutting-edge technology into public sector operations. With a full internet coverage rate and 89% adoption of digital services, Bahrain’s citizens and residents benefit from a wide range of tools designed to streamline service delivery. Over 700 e-services are currently available through the national portal “bahrain. bh”, including mobile apps tailored for businesses, citizens and visitors and a network of digital kiosks. Bahrain has been a regional pioneer in establishing a centralized data centre and implementing a unified identification number for citizens and residents to access public services. By integrating governmental databases and moving its system to a cloud-based data centre, Bahrain ensures uninterrupted, around- the-clock access to essential services, making it easier and more convenient for citizens and residents to connect with government resources. The country is committed to strengthening its IT infrastructure, building innovation in public services and promoting sustainable economic growth. The next phase of Bahrain’s GovTech strategy focuses on building a resilient and comprehensive digital ecosystem to enhance innovation and service efficiency in all economic sectors. Key initiatives –Bahrain Open Data Portal: This is an online platform that offers citizens free access to over 390 datasets and more than 2 million records from more than 35 governmental entities. This platform covers sectors such as health, economy and education. The Open Data Portal drives greater transparency, innovation and collaboration, enabling citizens and businesses to harness data for research, analysis and decision-making. –Sijilat 3.0: This digital platform allows investors in Bahrain to apply, renew and manage commercial registration and licenses electronically anytime and from anywhere. Sijilat 3.0 streamlines business processes, reducing the need for in-person visits and creating a more business-friendly environment. –Tawasul: This is the national platform for direct engagement between citizens and government entities. The platform allows citizens to electronically submit suggestions, complaints and feedback, helping improve services and facilitating greater public engagement in shaping government policies. Through a continuous refinement of strategies and collaborations, Bahrain has effectively harnessed the potential of advanced technologies. These initiatives reflect our dedication to creating an integrated digital ecosystem and ambition to cultivate a more interconnected society where citizens actively engage with the progress of the country Mohamed Ali Al Qaed, Chief Executive Officer, Information & eGovernment Authority 4.3 Brazil: public-sector innovation across all levels of government Brazil is increasingly embracing technology as a vital asset for government, a change marked by a notable shift in public procurement practices that supports the digital transformation agenda. As the demand for advanced solutions rises, Brazil has made meaningful progress in driving collaboration among public organizations, private companies and civil society. Brazil’s success in this area is the result of a comprehensive strategy to integrate innovative digital solutions across all levels of government – federal, state and local – paving the way for a more connected, responsive public sector. Central to this effort is the GovTech Map Brazil, which has identified 338 public-sector innovation initiatives. These range from open innovation programmes, regulatory sandboxes and technology parks to innovation hubs and labs designed for collaboration With a full internet coverage rate and 89% adoption of digital services, Bahrain’s citizens and residents benefit from a wide range of tools designed to streamline service delivery. The Global Public Impact of GovTech: A $9.8 Trillion Opportunity 17