The Global Public Impact of GovTech 2025

4.7 Ukraine: resilience and innovation with a “state in a smartphone” vision Ukraine’s GovTech strategy underscores the country’s commitment to digital transformation, bolstered by strong political backing and a focus on resilience. Led by the Vice-Prime Minister and supported by chief digital transformation officers (CDTOs), this framework ensures that public services remain at the forefront, delivering more effective, citizen-centric solutions. A robust governance structure has paved the way for the seamless integration of GovTech initiatives. The Ministry of Digital Transformation, alongside CDTOs deployed in 16 ministries, 26 central government agencies and 19 regional military administrations, has been instrumental in tailoring and implementing digital solutions based on local needs. Central to this effort is the “state in a smartphone” vision, a bold strategy aimed at transforming Ukraine into “the most convenient digital country in the world”.11 This innovation- friendly approach has been critical to Ukraine’s resilience, allowing the government to rapidly roll out services like the e-aid platform and a vital air alarm app during times of crisis. Looking ahead, Ukraine’s Global Innovation Vision and Strategy 2030 (WinWin) aims to integrate various GovTech initiatives across sectors like DefenceTech, EdTech, eHealth, smart city governance and GreenTech into a unified framework. With around 30% of the country’s 450 government services already fully digitized, Ukraine is poised to use these advancements not only for immediate crisis management but also for long-term growth and resilience. By using GovTech to reduce the human factor, enhance service quality, combat corruption and simplify processes, Ukraine is laying the groundwork for a resilient, digitally driven future. By integrating services and maintaining centralized strategic oversight with decentralized execution, Ukraine is shaping a more resilient and innovative digital landscape. Key initiatives –Diia app: The Diia app serves as a “single communication window with the state”,12 consolidating over 30 government services and 18 digital documents into one platform. With over 20 million users accounting for over 70% of Ukraine’s adult population, the app has significantly streamlined interactions with the government. It has saved nearly $500 million and reduced manual labour by 20,500 hours. –Diia.Education: Diia.Education provides educational content, immersive simulators and job search features which supports reskilling and digital literacy. While it serves a broad audience of more than 2 million users, it currently provides significant support to internally displaced persons (IDPs) during the conflict. –Diia.Business: This platform facilitates entrepreneurship by offering 24/7 access to business consultations, financial products, and global market analytics driving business growth and economic development. –Diia.City: Diia.City provides a legal and tax framework that supports the IT industry, including intellectual property protections and tax incentives, attracting investment and encouraging innovation. –Diia.Engine: This low-code, open-source platform accelerates the development of digital public services and the digitization of registries, improving government efficiency and responsiveness. –Diia.Digital Hromada: Focused on regional and local digital transformation, Diia.Digital Hromada supports CDTOs and digital leaders with tools like a digital guide and references such as the regional Digital Transformation Index of Ukraine. Additionally, users can find metrics for measuring digitalization levels across regions and municipalities, along with step-by-step recommendations for creating effective digital development roadmaps. –Diia web portal: Complementing the Diia app, the web portal offers over 100 services for citizens and businesses. With 4.9 million user accounts, it provides a centralized digital interface for accessing a wide range of government services. For Ukraine, digital transformation also became not just a new brand, but a new perception of Ukraine. Digital transformation helped Ukraine gain a new perception in the world as a country that is digital, that is innovative, that has great human capital. We will try to maintain this pace. I believe that would be the biggest impact of GovTech. Valeriya Ionan, Deputy Minister on European Integration, Ministry of Digital Transformation of Ukraine With over 20 million users accounting for over 70% of Ukraine’s adult population, the Diia app has significantly streamlined interactions with the government. The Global Public Impact of GovTech: A $9.8 Trillion Opportunity 21