Trade and Labour Pathways for Decent Work in Kenya's Digital Economy 2025
Page 8 of 31 · WEF_Trade_and_Labour_Pathways_for_Decent_Work_in_Kenya's_Digital_Economy_2025.pdf
The EU–Kenya EPA includes an annex (Annex V)
referencing trade and sustainable development.
While the annex is binding under Article 147 of
the main text, it does not contain sanction-based
provisions and thus cannot be considered fully
enforceable. It includes references to labour
standards, climate change, biodiversity and gender
equality, including a commitment not to lower
labour or environmental standards to attract trade
or investment.16
The US–Kenya STIP17 aims to promote worker
rights and protections through commitments
on labour law enforcement, social dialogue and
addressing forced labour in global supply chains,
while also supporting inclusive participation in trade
by women, young people and vulnerable groups.
The AfCFTA Investment Protocol requires
investors to respect core labour standards,18
but does not make reference to labour rights or
working conditions. The current version of the
Protocol on Investment to the AfCFTA of January
2023, however, includes State commitments
relating to labour standards and a prohibition on
weakening such standards to attract investment.
It also requires investors to comply with certain
labour standards through a chapter on “investor
obligations” and exempts regulatory action
to protect labour rights from the scope of the
provisions regarding indirect expropriation.19
The East African Community (EAC) has made
progress on regional digital integration – including the Common Higher Education Area (CHEA) for
talent mobility – but labour protections remain
fragmented. Efforts to align digital trade policies with
labour standards in the EAC could help address
concerns such as wage competition, fragmented
regulation and labour arbitrage across borders.
Stakeholders such as the Central Organization of
Trade Unions, Kenya (COTU) and the Kenya Private
Sector Alliance (KEPSA) have emphasized the
need for a regional framework to ensure ethical and
sustainable gig work throughout the EAC.
Most digital economy agreements also omit labour
provisions. An exception is the 2022 UK–Singapore
Digital Economy Agreement.20 Article 8.61-P of the
agreement commits both parties to “adopting or
maintaining labour policies that promote decent
conditions of work for workers who are engaged in
or support the digital economy”. It also provides for
cooperation to promote digital inclusion for groups
facing barriers, such as women, young people and
informal workers. Further, the agreement covers
data portability, algorithmic transparency and ethical
AI – important for platform fairness.
Several stakeholders emphasized the role of mutual
recognition agreements (MRAs) and professional
mobility protocols in enabling Kenyan freelancers
and business process outsourcing (BPO) workers
to access regional and global markets. The EAC
and AfCFTA can provide the scaffolding for this, but
such mechanisms must be designed with worker
protections, not just employer flexibility, in mind.
From cloud computing to fintech and BPO, Kenya
has positioned itself as a regional tech hub. In
April 2024, the government removed its 30% local
ownership requirement for ICT companies to attract
greater foreign direct investment and enhance
competitiveness in the sector.21
Microsoft and G42 launched a $1 billion initiative in
cloud infrastructure, AI and training;22 Google has
invested in AI and developer training;23 and Huawei
has supported university labs and bootcamps.24
While these initiatives expand access, stakeholders
cited persistent issues around certification, market
alignment and inclusion of marginalized groups.
Government initiatives – through 1,450 digital
hubs25 and programmes such as Ajira Digital26 and
Jitume27 – aim to boost digital literacy, rural access
and employment. While these have achieved
considerable scale, stakeholders noted outdated
curricula, weak employer linkages and low job
retention. They called for greater market alignment,
AI literacy and certification recognition.Kenya’s BPO sector has drawn particular attention
from investors. The Tatu City BPO hub,28 a public–
private partnership within a 5,000-acre special
economic zone (SEZ), has attracted $50 million from
CCI Global to build the country’s largest call centre.
The facility is expected to create more than 5,000
jobs in the short term and is a notable example
of infrastructure-backed investment to support
outsourcing. However, the absence of a robust policy
and regulatory framework for platform and BPO
workers limits the potential for these investments
to yield high-quality jobs. The National BPO Policy
(2025),29 if implemented effectively, could serve as
a blueprint for inclusive growth by tying investment
incentives to compliance with labour standards.
To unlock the full potential of digital investment,
Kenya must ensure that inflows of capital are
accompanied by enforceable norms on fair pay,
fair working conditions, social protection and skills
development. Stakeholders advocate “investment-
plus” strategies – public–private partnerships
designed with labour outcomes and community
benefit at the core. 1.2 Investment
Trade and Labour: Pathways for Decent Work in Kenya’s Digital Economy
8
Ask AI what this page says about a topic: