Transforming Urban Logistics 2024

2How the delivery ecosystem is embracing change The delivery ecosystem is already innovating to adapt to the challenges of an evolving logistics landscape. 2.1 Ecosystem stakeholders The whole delivery ecosystem can influence city outcomes, starting with retailers and their customers. The logistics industry plays a significant role, but other partners, including original equipment manufacturers (OEMs) and technology companies, also drive change. Often, stakeholders assume multiple roles. City governments establish the framework within which the value chain operates and thus have an important convening role. This paper emphasizes the role of city governments, retailers and logistics operators – specifically those involved in the last mile. Last-mile ecosystem map FIGURE 3 Wider ecosystem/enablers Energy companies and grid operators Technology and telecommunications companies Non-profit and non- governmental organizations (NGOs) National government Real estate businesses and landowners Residents and local communitiesBusiness improvement districtsResearch and academic institutionsWorkers’ unions and associationsFinancial and insurance institutionsOriginal equipment manufacturers (OEMs) City governmentsTraditional post and parcel organizations Third-party logistics businesses (3PLs) Independent and gig economy partners Courier, express and parcel industry (CEP)Traditional and e-commerce retailersQuick- commerce retailersDirect contributors Consumers Last-mile deliveries Source: Accenture Last-Mile Ecosystem Stakeholder Mapping Transforming Urban Logistics: Sustainable and Efficient Last-Mile Delivery in Cities 11