Household Manual

Household Manual Residence New York, NY (October 2013) 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. OD 2013 Jeffrey Epstein - All rights reserved" EFTA01083560 Table of Contents Location Residence Residents Principal Preferences Principal Schedules Staff Staff Duties Staff Schedules Vendors Areas 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the 2 property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved' EFTA01083561 Location 9 East 71st Street, New York, NY 10065 Location Facts: Zip Code: 10065 City: New York State: NY [New York] Counties: NEW YORK, NY Multi County: No City Alias(es): New York Area Code: 212 City Type: P [Post Office] Classification: [Non-Unique] Time Zone: Eastern (GMT -05:00) Observes Day Light Savings: Yes Latitude: 40.764253 Longitude: -73.962466 Elevation: 54 ft State FIPS: 36 County FIPS: 061 Region: Northeast Division: Middle Atlantic Intro Date: 2007-06 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the 3 property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved' EFTA01083562 Residence Custom Residential, Stone Exterior Residence Facts: Square Feet: 50,000 +1- sf; 20,000 +/- livable sf Security/System: Throughout w/SR Smart Home System: Crestron Fire/Smoke Alarms: Throughout CPR Equipment: First Aid/Defibrillator HVAC: 100 ton Commercial Grade Elevator: 1 Guest, 1 Staff Stairway: 3; Main to second floor, Private to 4th floor, Fire to all floors Floors: 8 floors; 6 above with roof, 2 below- Basement 2: Mechanical Basement I: Large Kitchen/Pantry, Wash/Dryer Room, 1 BR apt w LV/Kitchen/Bath, Staff Room (Storage) w/Bath 1st Floor: Entry, Foyer, Stairway, 3 Offices, Pantry, Coat Closet, Large Kitchen, 2 Butler Pantries, 4 Bathrooms, Dining Room 2nd Floor: Living Room, Library, Small Dining Room & Kitchen, 2 Bathrooms 3rd Floor: Master Bedroom, Sitting Room, Master Shower, His/Her Toilets, His/Her Vanities, His/Her Dressing Rooms Closets, Massage Room 4th Floor: Gym, Shower/Soaking Tub, 2 Guest Rooms w/Bath 5th Floor: Office, 2 Guest Suites w/Baths, Mechanical, Storage 6th Floor: Den, Kitchen, Bath, Mechanical, Storage, Balcony Roof: Prior Garden Area ; Skylight in middle. 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the 4 property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved' EFTA01083563 Residents Principal: Mr. Jeffrey E. Epstein Staff: Lynn and JoJo Fontanilla, husband and wife couple, serving as Executive Housekeeper and Driver 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the 5 property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved' EFTA01083564 Principal Preferences (to be added to as determined) Boundaries For all private service provided for individuals, it is important to establish and maintain boundaries for the staff. The Principal enjoys his privacy when working, entertaining, or relaxing while in residence. Unless requested, he does not desire to have staff in his presence. When the Principal enters a room in which staff is also in, staff is to allow him his privacy. When serving the Principal, staff is to be quite, prompt, courteous, and exit as soon as possible. Communication The Principal will initiate communication when he desires, otherwise staff is not to. Therefore, staff is not to engage the Principal in conversation or listen in on Principal's conversation with others. When the Principal does initiate a request or makes a comment, staff response is to be: I. Yes, Sir. 2. My Pleasure, Sir. 3. Answer his question specifically, ended by Sir. Staff is not to engage Principal's guests in conversation or listen to guests' conversation residence. When Principal's guests make a request or comment to staff, staff response is to be: I. Yes Sir, Yes Ma'm. 2. My Pleasure Sir, Ma'm. 3. Answer the guest's question specifically, ended by Sir or Ma'm. When staff needs to communicate with the Principal day to day, communication is to be initiated via his Personal or Executive Assistant, unless otherwise initiated by the Principal. When staff needs to communicate to the Principal when he is with guests or on the telephone regarding something urgent or important for him to know at the time 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the 6 property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved" EFTA01083565 Temperature in Residence While in residence the Principal prefers the temperature of the residence to be cool, 60 degrees F in the master bedroom to 72 degrees F throughout the residence. Sound in Residence The Principal prefers silence throughout the residence. Lighting in Residence The Principal prefers the entry lights (on medium), foyer lights, first floor stairway lights to be on while he is in residence as well as the lights in dining room, first floor kitchen, living room, master bedroom, and sixth floor den area when he is to use them. If he is not to use them or not using them, the lights should be turned off. Lights are to be checked throughout the residence in the evening before staff retires and turned off in any areas not being used by the Principal. Fragrance in Residence The Principal prefers no fragrance in the air circulated throughout the residence. Flowers in Residence Principal prefers no flowers or if any minimal arrangement on the dining room table tropical in nature. Housekeeping Before Principal arrives in Residence, Principal prefers the residence to be clean to the highest standard. Clothing Principal prefers to dress in nice sweat suits usually or jeans and sports shirts. Culinary Principal enjoys a wide variety of healthy food served in casual style usually. Preferences include: Breakfast: special flax muffin, Fiji water cold, French pressed illy medium roast coffee (freshly ground). 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the 7 property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved' EFTA01083566 Lunch: often skips, but does like snacks throughout the day. Snacks include finger sandwiches, sushi, and freshly baked Nestle Toll House chocolate chip cookies (to be detailed and revised possibly per recent medical checkup). Tea: often likes tea, Teavana Earl Grey Crème preferred. Drink: sometimes likes special ginger drink (existing recipe to be attached). Dinner: includes steak, hamburgers, chicken parmesan, seafood, fresh vegetables steamed, and Sheppard's pie. Entertainment Entertainment includes having friends over for meals in the dining room or appetizers in the living room, watching movies in his movie room, going out to movies, going over to friends for meals, going to the MET, etc. Maintenance Principal prefers maintenance of residence to be performed at highest professional level with to highest standards by licensed on site mechanical engineer. Major maintenance for any systems, interior or exterior is to be performed while he is not in residence. Grounds Principal prefers grounds in the front of and in the back of the residence to be maintained to the highest standard on regular basis, usually to be performed by the driver and/or the mechanical engineer. Travel & Transportation Principal prefers to set his own schedule, communicates it to his executive assistant to distribute and update to staff. Travel arrangements to be made by his Executive Assistant. Principal usually prefers to be transported in his own vehicles-jets, helicopter or boats - by his own drivers and pilots/captains. Sometimes Principal prefers to fly commercially. Principal prefers that all vehicles, jets, helicopters, and boats to be maintained to the highest standards. Principal prefers Fiji water and candy on his vehicles while being transported. Principal prefers finger food snacks with Fiji water in his jets while being transported. 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the 8 property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved" EFTA01083567 Safety & Security Principal prefers to reside in a safe environment with all required systems to insure such and to travel safely in well maintained vehicles, jets, helicopters or boats. Principal does not require personal security in residence or during travel to or from. Guest, Elder, Child, Animal Care Principal has no elders, children or pets to care for. Principal prefers all guests to be taken care of to the highest standard. 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the 9 property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved' EFTA01083568 Staff Total Number: 4 Positions: Executive Housekeeper, Housekeeper, Driver/Errands, Maintenance/Grounds Executive Housekeeper- Lynn Fontanilla, Wife ofJoJo Fontanilla; lives onsite; serving 21st year. Housekeeper - 2013. Sister a lives offsite; serving since March, Driver- JoJo Fontanilla, Husband of Lynn; lives onsite; serving 21st year. Maintenance/Grounds- Rich Barnett, (certified in commercial mechanical; lives offsite; servingl8th year. 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the 10 property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved' EFTA01083569 Staff Duties Executive Housekeeper- Lynn is the executive housekeeper for the entire residence. She also prepares and/or provides Principal's meals, does laundry, ironing, purchases groceries and toiletries for Principal, valet, butler, light maintenance. Housekeeper assists Lynn with housekeeping at residence; housekeeper for Principal's Guests offsite at 301 E 66'h Street suites. Driver/Errands, Serving- JoJo drives for Principal and Guests upon request in NYC area, runs any errand, serves at table upon request. Maintenance/Grounds- Rich Barnett, (certified in commercial mechanical) oversees and maintains all areas including custom 100 ton commercial grade HVAC system, security system, fire, electrical, plumbing, smart home and entertainment systems, and appliances. He performs all possible personally. Set up systems on all properties and oversees with quarterly inspection. 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the I I property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved' EFTA01083570 Staff Schedules Housekeeping/Culinary/Laundry: Lynn is full time with two days off taking. is full time, splitting time bill.. 66th and residence to assist with Lynn with housekeeping. Maintenance/Grounds: Rich is full time with two days off on the weekends. Driving/Errands: JoJo is full time with two days off. 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the 12 property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved' EFTA01083571 Vendors (existing list to be attached when printed) 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the 13 property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved' EFTA01083572 Areas to be Maintained Administration Housekeeping Clothing Culinary Entertainment Maintenance Grounds Travel & Transportation Safety & Security Guest, Elder, Children, Pet Care 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the 14 property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved' EFTA01083573 Administration Legal: Darren Pendycke, General Counsel Residence Insurances/Taxes/Fees: Mr. Rich Kahn, Chief Financial Officer Human Resources: Mr. Rich Kahn, Chief Financial Officer. Payroll: Mr. Rich Kahn, Chief Financial Officer Residence Systems: Mr. Rich Barnett, Chief Maintenance Engineer. Principal Related Purchases: Lynn Fontanilla, Mr. Rich Bamett to certain amount. Household/Grounds Related Purchases: Lynn, Mr. Rich Barnett to certain amount. Vendor Approval/Payment: Lynn Fontanilla, Mr. Rich Barnett to certain amount. Mr. Rich Kahn, Chief Financial Officer, for larger amounts. Note: Everything above is reviewed by Principal. Areas to be managed and maintained: I. Principal Preferences and Service in Residence 2. Residence Guest Preferences and Service 3. Residence Condition 4. Residence Standard of Service in all Areas 5. Residence Staff 6. Residence Vendors 7. Residence Budget 8. Residence Special Projects 9. Residence Inventory 10. Other areas at Principal's request 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the I property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved" EFTA01083574 Housekeeping Zones For efficient and effective housekeeping, the residence has been divided into zones. These zones are to be cleaned one after another during the week to insure the highest standards are achieved. One to two days are to be allotted to clean each zone and the zones are part of the Daily Schedule for Housekeeping. Daily, Weekly, Six Month, and Annual Schedules for Housekeeping are to be followed to insure these high standards are consistently maintained. All schedules are to be adjusted to accommodate the Principal when he is in residence. Lynn and Tess will perform the housekeeping. Vendors for deep cleaning will be selected, approved, and contracted with for cleaning and maintaining drapes, rugs, carpets, flooring, windows, furniture, art, etc. Other areas are to be addressed separately and are to each be cleaned during a separate day in addition to the zones cleaned weekly. These other areas include laundry, clothes & shoes, glassware and silverware, walls and ledges, staircases and books, drapes, rugs, inside of windows, outside of windows, and any other items or areas not covered by the zone cleaning. The zones are as follows: Zone B2 - Second Level Basement Zone B1 - First Level Basement Zone 1 - First Floor, Front of House, Back of House Zone 2 - Second Floor Zone 3 - Third Floor Zone 4 - Fourth Floor Zone 5 - Fifth Floor Zone 6 - Sixth Floor. Balcony Zone 7 - Roof For all zones housekeeping is to include (but extends to whatever is required): picking up items that do not belong, straightening up the items in the zones (including eyeglasses, pillows, lampshades, pictures, and portraits), dusting, cleaning all surfaces, replenishing items, and vacuuming. Any items needing repair or replacement are to be noted and reported immediately in writing (email will suffice) to the Director of Residences. The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the 16 property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved" EFTA01083575 Zone Descriptions Zone B2 — Second Level Basement Zone B2 includes the mechanical room (maintained by Rich Barnett, Chief Mechanical Engineer over maintenance and grounds). Zone B1 - First Level Basement Zone Blincludes the exit area, the laundry room, the staff room, the kitchen, the hallway. Zone 1 - First Floor Zone I includes the front door area, entry, foyer, stairs to second floor, security office with bathroom and closet, guest waiting room with closet, oval office with bathroom and closet, two bathrooms, dining room, butler pantries, kitchen with large attached pantry, hallway from kitchen to elevator, cabinets along hallway with items, fire stairs area, pantry (first aid), coat closet, elevator area, back door area. Zone 2 — Second Floor Zone 2 includes the living room, library. hallway, adjacent small dining room & kitchen. 2 bathrooms, and fire stairs area. Zone 3- Third Floor Zone 3 includes the master bedroom, sitting room, master shower, his/her toilets, his/her vanities, his/her dressing rooms closets, massage room. Zone 4 - Fourth Floor Zone 4 includes the gym, shower/soaking tub, 2 guest rooms w/baths. Zone 5- Fifth Floor Zone 5 includes the office, 2 guest suites w/baths, mechanical, and storage. Zone 6 — Sixth Floor Zone 6 includes the den, balcony, kitchen, bath, hallway, mechanical, and storage. Zone 7- Roof Zone 7 includes the open roof area. 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the 17 property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved" EFTA01083576 The other areas are as follows: Laundry Laundry is to be addressed as required when Principal is in residence when the time is appropriate. The most needed items are to be laundered as required, in the evening if necessary. Items that can wait are to be done when the Principal leaves the residence. What cannot be done while the Principal is in residence is to be done all at once as a separate day(s) of work from any zone or other cleaning. Bed linens, towels, kitchen linens, etc., are to be washed, dried, and ironed, and placed in their proper places. Items requiring dry cleaning are sent out same day or otherwise as needed. Any items requiring repair or replacement are to be noted and reported immediately in writing (email will suffice) to the Director of Residences. Clothes and Shoes Clothes and shoe care are to be addressed as required when Principal is in residence when the time is appropriate. The most needed items are to be taken care of daily, in the evening if necessary. Items that can wait are to be done when the Principal leaves the residence. What cannot be done while the Principal is in residence is to be done all at once as a separate day(s) of work from any zone or other cleaning. Clothes are to be inspected, washed, dried, and ironed, and placed in their proper place weekly. Clothes requiring dry cleaning are to be sent out same day or otherwise as needed. Any clothing items requiring repair or replacement are to be noted and reported immediately. Shoes are to be cleaned, polished and returned to their proper place weekly. Any shoes requiring repair or replacement are to be noted and reported immediately in writing (email will suffice) to the Director of Residences. Glassware and Silverware Glassware and Silverware as well as any other glass or silver items located in the residence are to be addressed when the Principal is not in residence on a separate day(s) of work from any zone or other cleaning. All glassware is to be inspected weekly and cleaned if used. All silverware is to be inspected weekly and cleaned if used . Any items requiring repair or replacement are to be noted and reported immediately in writing (email will suffice) to the Director of Residences. Walls and Ledges Walls and ledges throughout the entire residence are to be addressed when the Principal is not in residence on a separate day of work(s) from any zone or other cleaning. All walls and ledges are to be inspected and cleaned weekly. Any walls and ledges requiring repair are to be noted and reported immediately in writing (email will suffice) to the Director of Residences. 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the 18 property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved' EFTA01083577 Inside of Windows and Doors Inside of all windows and doors throughout the entire residence are to be addressed when the Principal is not in residence on a separate day(s) of work from any zone or other cleaning. All of the windows and doors are to be inspected and cleaned weekly. Any window or door requiring repair are to be noted and reported immediately in writing (email will suffice) to the Director of Residences. Outside of Windows Outside of Windows throughout the entire residence are to be addressed when the Principal is not in residence on a separate day(s) of work from any zone or other cleaning. Inspection and cleaning is to be done by an approved vendor at before the Principal is in residence monthly. Books All books throughout the entire residence are to be addressed when the Principal is not in residence on a separate day(s) of work from any zone or other cleaning. All books are to be inspected and dusted every six months. Any attention required for any book is to be noted and reported immediately in writing (email will suffice) to the Director of Residences. Elevators and Staircases Elevators and staircases throughout the entire residence are to be addressed when the Principal is not in residence on a separate day(s) of work from any zone or other cleaning. All elevators and staircases are to be inspected, dusted, cleaned, and vacuumed weekly. Approved vendors will assist as required. Anything requiring repair is to be noted and reported immediately in writing (email will suffice) to the Director of Residences. Drapes, Blinds, and Rugs Drapes, Blinds, and Rugs throughout the entire residence are to be addressed when the Principal is not in residence on a separate day(s) of work from any zone or other cleaning. Drapes and sheers are to be inspected weekly. Drapes are to be dry cleaned annually and sheers every six months by an approved vendor. Anything needing repair is to be noted and reported immediately in writing (email will suffice) to the Director of Residences. Blinds are to be inspected, dusted, cleaned, and vacuumed weekly. Approved vendors will assist as required. Anything needing repair is to be noted and reported immediately in writing (email will suffice) to the Director of Residences. Rugs are to be inspected, vacuumed weekly, and cleaned annually. Approved vendors will assist as required. Anything needing repair is to be noted and reported immediately in writing (email will suffice) to the Director of Residences. The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the 19 property of Jeffrey Epstein. Unauthorized use, disdosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved" EFTA01083578 Basic Room Cleaning Guidelines In general all rooms to be cleaned left to right, top to bottom, inside to out. Steps for most rooms: Remove all things not belonging in the room. Remove all items temporarily to be removed necessary for dusting, cleaning, vacuuming. Remove garbage from containers and containers fro cleaning. Dust tops of items, ceilings, fans, lamp shades, light bulbs, mirrors, etc., with ostrich feather duster. Dust and/or polishing furniture with furniture polish and polishing cloth, and/or ostrich feather duster. Clean glass tops and mirrors with glass cleaner and cleaning cloth. Wipe down moldings, doors, windows with call purpose cleaner and cleaning cloth. Check drapes, hooks/blinds; make certain hanging/working properly. Replenish items for room, straightening up, and plumping pillows. Set all clocks to proper time. Clean and /or vacuum the floor. Spray air neutralizer for odors. 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the 20 property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved' EFTA01083579 Bathroom Cleaning Guidelines Remove any items that do no belong. Remove all robes rugs, towels, washcloths, mats, to be washed. Empty the garbage, keep containers out of room until room is cleaned. Sweep/vacuum the floor with electric broom or vacuum cleaner. Dust all high objects, ceiling, tops of mirrors, vanities, light bulbs, cabinets, etc. with an ostrich feather duster. Wipe down all molding, doors, and windows with all purpose cleaner and cleaning cloth. Clean minors with glass cleaner/paper towel- top to bottom. Clean sink/vanities with all purpose cleaner and brush/sponge- top to bottom. Clean tub with bathroom cleaner and brush/sponge- top to bottom. Clean toilet with toilet bowl cleaner using toilet brush; squirt and clean under rim; clean lid, bowl, sides, front, back, base, floor; polish handle; check flushing. Restock toiletries, including tissues, toilet paper, etc., fold toilet paper in "V". Clean floor with mop using ammonia based cleaner and hot water; mop over after with clean, warm water. Replace all robes, rugs, towels, washcloths, mats, with clean ones. Make certain all hung, folded, and placed properly . Replace garbage containers. Spray air neutralizer for odors. Look over to make certain all is as it should be. 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the 21 property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved' EFTA01083580 Bedroom Cleaning Guideline Remove any items that do no belong. Remove any items necessary for cleaning. Remove and empty garbage containers. Clean under the bed with electric broom, dust mop, or vacuum cleaner. Make bed with fresh linens and clean mattress protector. Dust all pictures, lamp shades and light bulbs (replace light bulbs), blinds, etc., with ostrich feather duster. Dust and/or polish all furniture with ostrich feather duster/furniture polish and polishing cloth. Clean minors and glass tops with paper towels and glass cleaner. Wipe down all walls, doors, and light switches with all purpose cleaner and cleaning cloth. Clean telephone, remote control, radio; make certain all work with disinfectant cleaner and paper towel. Set alarm clock correctly. Close windows if open. Make certain drapes hang properly, check hooks, and any blinds work properly. Replace all items removed for cleaning. Vacuum and replace garbage containers. Spray air neutralizer. Look over to make certain all is as it should be. 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the 22 property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved' EFTA01083581 Living Room Cleaning Guidelines Remove any items that do no belong. Remove any items temporarily necessary for cleaning. Remove and empty garbage containers. Straighten items up. Dust all furniture, and pictures, lamp shades and light bulbs (replace light bulbs), blinds, etc., with ostrich feather duster. Clean minors and glass tops with paper towels and glass cleaner. Wipe down all walls, doors, and light switches with all purpose cleaner and cleaning cloth. Clean telephone, remote control, radio with disinfectant cleaner and paper towel; make certain all work. Set clock correctly. Make certain drapes hang properly, check hooks. Replace all items removed for cleaning. Plump pillows. Vacuum and replace garbage containers. Spray air neutralizer. Look over to make certain all is as it should be. 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the 23 property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved' EFTA01083582 Daily Housekeeping Schedule - When Principal is not in Residence To be performed by Executive Housekeeper, Housekeeper when available, and Vendor as Approved. Morning Graces Check telephone and email messages. Make certain the appropriate security turned off or on. Have front of house outside door hosed down and checked for garbage, etc. If to snow, make sure salt is put down for ice. Have snow and ice scraped. Turn snow melting on. Have outside back of the house checked for garbage, etc., and cleaned up if necessary. Walk through residence and check each room and area. Turn on appropriate lights. Check for burnt out lights. Open appropriate drapes or blinds. Pick up items not belonging in areas. Straighten up any items out of place, including pictures, paintings, rugs, etc. Puff pillows. Make certain all clocks are on correct time. Have any live plants checked and have watered if necessary. Note anything that needs to be repaired, replaced, or secured and report. Be aware of items missing, out of place, stains, rips, leaks, drips, unusual smells and report. Zone Cleaning of One Zone for the Day or Cleaning of Another Area Zone cleaning is to begin with Zone I and proceed to Zone 6 every day or two depending how much cleaning is required for the specific zone, then proceed to B I. If the roof is being used, the cleaning will proceed to it Zone 7 before proceeding to clean other areas.. If not, the cleaning of the other areas is to begin. 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the 24 property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved' EFTA01083583 Evening Graces Check telephone and email messages. Make certain the appropriate security is turned on or off. Have front of house outside door hosed down and checked for garbage, etc. If to snow, make sure salt is put down for ice. If iced, have scrapped asap. Have outside back of the house checked for garbage, etc., and cleaned up if necessary. Turn off appropriate lights. Close appropriate drapes or blinds. Pick up items not belonging in areas. Straighten up any items out of place, including pictures, paintings, rugs, etc. Puff pillows. Make certain all clocks are on correct time. Note anything that needs to be repaired, replaced, or secured and report. Be aware of items missing, out of place, stains, rips, leaks, drips, unusual smells and report. Before the Principal Arrives in Residence Beginning three days before the Principal arrives in residence, all zone cleaning and the cleaning of other areas are to stop. The entire residence is to be given a once over cleaning. All things are to be placed in their proper order. 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the 25 property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved' EFTA01083584 Daily Housekeeping Schedule - When the Principal is in Residence To be performed by the Executive Housekeeper and the Housekeeper. When the Principal is in residence, serving him and his guests is to be the first priority. All housecleaning and laundry, etc., is to be adjusted to accommodate him and any guests and is to be performed at the most appropriate times to insure the best service and the least disturbance. All zone cleaning and the cleaning of other areas are to be discontinued until he has left the residence. Bathrooms: In those being used, pick up all items that do not belong. Sweep floor. Clean the toilet, the sink, the shower and/or bath used. Clean the mirrors. Shine the faucets, toilet paper holder, towel rack, toothbrush holder, door handles. Fold the toilet paper in a "V". Arrange or replace needed items such as soap, shampoo, tissues, toilet paper, fresh towels and bath cloths. Clean the floor as needed. On the First floor, Second floor, Third floor, Sixth floor used and any other floors used. Bedrooms: In those being used, pick up any items that do not belong. Close all windows and sheers if open. Make all beds as needed. Neaten all personal belongings. Straighten all throw pillows. Clean all mirrors. On the Third floor and any other floors used. Furniture: In areas being used, clean, dust, shine tables, chairs, and plump cushions. Glass: In areas used, clean glass doors and tables as needed. On the First floor, Second floor, Third floor, Sixth floor used and any other floors used. Dishes/Dishwasher: Wash dishes, use dishwasher if needed. Do not wash fine china, crystal glassware, silver, hand painted dining ware in the dish washer. If you are not certain, do not wash the item in the dish washer. On the First floor and any other floors used. Kitchen: In kitchens being used, clean the sink and countertops (underneath items too). Clean the microwave oven. Clean smudges off of cabinets, refrigerator doors, light switches and doors. On the First floor and any other floors used. Vacuum: In areas used, vacuum. Comb any tassels in areas used. On the First floor, Second floor, Third floor, Sixth floor used and any other floors used. Sinks and drains: In areas used remove any deposits, clean and shine. First floor, Second floor, Third floor, and any other floors used. Garbage: In areas used, empty, spray with Lysol, replace bag, and wipe off On the First floor, Second floor, Third floor, Sixth floor used and any other floors used. Clocks: Check time and date. On the First floor, Second floor, Third floor, Sixth floor used and any other floors used. 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the 26 property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved' EFTA01083585 Weekly Housekeeping Schedule - Only When the Principal is not in Residence The cleaning of zones and other areas is to begin at the first of the week and proceed daily one right after another after the Principal leaves the residence and is to discontinue before he arrives in residence. Zone B1 - First Level Basement Zone 1 - First Floor, Front of House, Back of House Zone 2 - Second Floor Zone 3 - Third Floor Zone 4 - Fourth Floor Zone 5 - Fifth Floor Zone 6 - Sixth Floor, Balcony Zone 7 — Roof Laundry Clothes and Shoes Glassware and Silverware Walls and Ledges Inside of Windows and Doors Outside of Windows Elevators and Staircases Books Drapes, Blinds, and Rugs 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the 27 property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved' EFTA01083586 Six Months Schedule To be begun in May and in November completed as soon after only when Principal is not in residence. Rotate seasonal clothing. Dry clean items if necessary. Wash mattress covers and launder any blankets. Take all books down from shelves and clean. Clean upholstery and throw pillows. Dry clean sheers. Inventory all dishware, crockery, silverware, glassware, linens, towels, etc. Have chimneys inspected, cleaned and repaired in October 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the 28 property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved' EFTA01083587 Annual Schedule Steam clean all carpets and rugs applicable, have specialty rugs cleaned professionally. Have all portraits professionally cleaned. Dry clean drapes. Dry clean bedcovers. 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the 29 property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved' EFTA01083588 Clothing Staff When the Principal is not in residence performing their duties, staff may dress casually but neatly in clean clothes. Khaki pants with white blouses or shirts are preferred. When the Principal is in residence and/or with guests, male staff are to be dressed in suits with ties, and ladies are to be dressed in black pants, and white blouses shirts. Staff is at all times to be dressed neatly in clean clothes, even while performing duties requiring manual labor. Principal While in residence Principal often prefers to dress in his favorite casual attire depending on the situation. The Principal's clothing is to be maintained by the Executive Housekeeper. She is to wash, dry, iron, fold all clothes on site and places them in their proper location in his master bedroom dressing drawers or in the closets. The Principal's dressing room, with all drawers and closets are to be maintained by the Executive Housekeeper. Clothes: Underclothes (sizes, brands, colors to be attached) Socks (sizes, brands, colors to be attached) Pants (sizes, brands, colors to be attached) Shirts (sizes, brands, colors to be attached) Belts (sizes, brands, colors to be attached) Shoes (sizes, brands, colors to be attached) Coats (sizes, brands,colors to be attached) 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the 30 property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved' EFTA01083589 Clothing Care All clothes to be inspected for wear as cleaned. Wash, dry, and fold as needed. Dry clean as needed. 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the 31 property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved' EFTA01083590 Culinary The Principal while in residence prefers to eat in, seldom going out. Checklists, and Service, and Recipes: First Floor Refrigerator Stock List (exists and to be attached when printed) Daily AM Checklist (exists and to be attached when printed) Daily Midday Checklist (exists and to be attached when printed) Daily Evening Checklist (exists and to be attached when printed) Coffee Service Morning and Afternoon (exists and to be attached when printed) Muffin Recipe (exists and to be attached when printed) Ginger Drink Recipe (exists and to be attached when printed) 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the 32 property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved' EFTA01083591 Without Guests Breakfast: Principal's Breakfast is to be served on a silver platter at 6:30 am in the dining room or on the sixth floor. The tray is to be prepared with: J.E. Muffin warmed in microwave served on plate French Press Coffee ( 7 scoops freshly ground) Coffee? Knife, fork, butter knife Butter ("I Cannot Believe Its Not Butters') Coffee Cup, warmed Sugar Fat Free Y2 and 'A, warmed Tall glass of chilled FIJI bottled water Linen Napkin Light Snacks: Always have on hand. Light snacks both cold and at room temperature, including finger foods such as small sandwiches and items such as home baked fresh chocolate chip cookies, are daily to be left in the refrigerator or under a glass cover on the counter as the food requires. Lunch: By Principal's request. If the Principal has lunch, food served for lunch will depend on the Principal's appetite for the day. Often he will prefer food from a restaurant close by. Once delivered, it is to be warmed up and presented wherever he desires at table in the dining room, or brought to him in any other room on a silver tray, with silver appropriate silverware, with a linen napkin. Dinner: By Principal's request. If the Principal has dinner, food served for lunch will depend on the Principal's appetite for the day. Often he will prefer food from a restaurant close by. Once delivered, it is to be warmed up and presented wherever he desires with the requisite settings and silverware. Note: Any leftovers kept are to be stored in covered, sealable containers, not on plates with plastic wrap or aluminum foil. 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the 33 property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved" EFTA01083592 With Guests General Know date, time, and location of meal. Know names and number of guests. Know preferences, dislikes and allergies of guests before hand. Table Setting (photos to be added) Table to be set before guests arrive. Linen place setting Two fork two knives — real silver Main plate (not chins) with server, linen napkin folded in middle Black napkins for those guests wearing black Dessert fork and spoon — real silver Water and drink glass Seating All guests to be escorted to seats. Remove unnecessary seats beforehand. Appropriateness Do select meals appropriate for event. Timing Meal must be timed for Principal's guests. Select meals that can meet prep or cook time required of meal. 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the 34 property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved" EFTA01083593 .Breakfast, Lunch, and Dinner: Menu and Preparation Depending on the situation: Sometimes the Principal will bring his Cook from France to the residence prepare meals for all served by the cook and staff. Sometimes, the Principal will ask the Executive Housekeeper to prepare and serve a light meal. Sometimes, the Principal will ask the Executive Housekeeper to order food from outside restaurants he prefers, and heated up, and served to all by her and/or JoJo. Kitchen Protocol All non kitchen staff are not to be in the kitchen while staff are preparing serving and cleaning up. Style Depending on Principal styles include: American Plated French Buffet to side of table Large portions in the middle of table Servers (dressed formally black pants, white shirts) For Principal only one server is usually required. With guests, two servers are usually required. Cook/Chef Food preparation is performed usually by the executive housekeeper. Often food is ordered from restaurant. Sometimes Principal's cook from France is flown in to plan and prepare meals for those involving important guests. The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the 35 property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved" EFTA01083594 Grocery Stores purchased from: Citarella 1313 Third Avenue at 75th Street New York, NY 10021 212/874/ end_of the_skype_highlighting end_of the_skype_higNightingend_of the_skyp uh ng Dean and DeLuca 1150 Madison Avenue New York, NY 10028 Get directions Sushi ,cookiesend_of the_skype_highlighting Graces Marketplace 1237 3rd Avenue New York, NY 10021 Restaurants ordered from: Caravaggio Ristorante 23 E. 74 Street, New York, NY 10021 Steak Emack & Bolios 1564 1st Ave New York be in of the_skype_highlighting end_of the_skype_highlighting oreo/deep purple cow — pickup only Pick a Bagel 1475 2nd Ave Manhattan, NY 10021 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the 36 property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved" EFTA01083595 begin_of the_skype_highlighting Saint Ambroeus 1000 Madison Avenue, New York, NY 10021 Muffin mix Scalinatella 201 E 61st St, New York, NY 10065 begin_of the_skype_highlighting Chicken Parmesan 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the 37 property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved' EFTA01083596 Entertainment While in residence, the Principal prefers to have his guests visit him. Most of his entertainment is casual in style; often involves meals being served; in small groups; and usually in the dining room and sometimes in the living room. In the Dining Room Seating 1, Principal always is to be seated at the end chair, next to his telephone stand. 2. Guests are to be seated to his left and right of the Principal. The Guest of Honor is always seated to left of the Principal. Settings Table cloth - to be rotated Linen place settings Linen napkins (white) Plate chargers (dinner) Casual or China plate ware w/bread dishes Casual or fine glassware Silverware Salt & Pepper Appropriate condiments Servers: One to two servers depending on number of guests dressed formally. 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the 38 property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this document or any part thereof is strictly prohibited and may be unlawful. 0 2013 Jeffrey Epstein - All rights reserved' EFTA01083597 Maintenance Maintenance Staff Mr. Richard Barnett, Certified & Licensed Mechanical Engineer. 'The information contained in this document is confidential and is intended only for the use of the authorized recipient. It is the 39 property of Jeffrey Epstein. Unauthorized use, disclosure or copying of this documen