Highlighted principle Tracking and socializing positive productivity impact of female hires in the telecommunications sector. Initiative context and objective Movistar Colombia launched its Mujeres en Red (Women in Network) programme with the goal of increasing female participation in technical roles within the Telecommunication sector. This includes positions in network deployment and technical customer service, including fixed network installation and maintenance. The programme not only provides specialized technical training for women who are interested in technical fields but also focuses on enhancing their soft skills and interpersonal abilities, equipping them for future career growth. These women have the potential to serve as role models and catalysts for change, inspiring progress within their communities and across generations. Originally launched in Peru in 2020, the programme expanded to Colombia in 2021. Since then, Movistar Colombia, along with its 10 contracting companies, have actively promoted female employability. In just three years, the number of women in technical roles has tripled, growing from 240 to over 600, now representing around 12% of the total technical workforce. Highlight in practice Movistar Colombia is actively encouraging more women to join its Women in Network programme, which requires Movistar Colombia Internal effort Women in Network programme Gender equity, women empowerment applicants to have completed secondary school and demonstrate an interest in technical roles. The programme offers employability opportunities to succeed in a in a traditionally male-dominated field. The company has been closely tracking the programme’s outcomes, and the results indicate that hiring women for technical roles has a positive impact on social equity, productivity and team performance. A more gender- balanced technical workforce has also increased customer satisfaction, as reflected in the Net Satisfaction Index, which has averaged 90.2% for women so far in 2024 – exceeding both the global average (88.1%) and the score for men (88%) – while promoting a more collaborative and positive work environment. Movistar Colombia believes that female technicians performing on-site interventions challenge stereotypes about women’s capacity to succeed in technical roles, reshaping industry perceptions. The programme is complemented by comprehensive training across three areas: technical, practical and emotional. The technical area includes training on digital tools, purchasing and maintenance processes, and workplace safety. The practical area includes field visits to learn about equipment installation and configuration. The emotional area emphasizes gender equality, offering workshops on “Female Empowerment” for women, and “New Masculinities” and “Unconscious Bias” for male technicians to foster inclusivity. Over 4,000 people have benefited from this comprehensive training programme. 34 Diversity, Equity and Inclusion Lighthouses 2025

Diversity Equity and Inclusion Lighthouses 2025