Empowering the workforce with low/no-code tools For the latest Lighthouses, low-code and no- code platforms have become ubiquitous: 76% of the 2024 cohort has deployed some version of the technology.42 Even as models get more sophisticated, pain points continue to be hyper- local. Individual machines often require unique optimizations only understood by on-site operators or technicians. Low/no code platforms enable the frontline to make direct adjustments, leveraging their intimate knowledge of equipment and processes. Tools such as these also empower the non- developer community, ensuring scalability across the network. Especially as technologies become more sophisticated, Lighthouses understand a solution is only truly composable if it is easy to do the composing. Roche Roche in Switzerland created a no-code innovation hub to empower operators to build and deploy their own applications. Built by a citizen development community of 80+ app builders, the hub supports an industrialization and assetization strategy focused on standard operating models with risk-based and modular validation approaches, such as pre-validation templates. This was critical for Roche to maximize time to value for digital solutions in the regulated life sciences and pharmaceuticals industries and today the hub hosts 100+ user-developed applications. Localizing adoption with the frontline 2.4 Adoption remains the elusive factor in digital transformation. Lighthouses have realized that sustaining impact from transformation requires a human-centric approach to design, deployment and change management rather than a one- size-fits-all mentality. They design systems and interfaces that augment human strengths, where technology supports people’s abilities rather than supplanting them. They invest in their workforces and work environments to foster environments where more improvement ideas come from the frontline than from management. They involve operators holistically in the design and development of new solutions. Designing human-centric processes Lighthouses are transforming the look and feel of frontline work through human-centric process redesign, redesigning the task balance of the workforce to look more like technicians and reasoners, while automating-out tougher, non- value-added or more dangerous work. They design-out hazards and other barriers, such as specialized licences or physical limitations, for more inclusive work environments. Lighthouses design systems and interfaces that augment human strengths, where technology supports people’s abilities rather than supplanting them. Operators at Foxconn Industrial Internet in Vietnam used to reset automation equipment when errors would occur, lacking any root-cause evidence or suggested solutions. To address this, the site built an LLM-enabled machine failure handling system that visualizes potential root causes in a dashboard with references to machine handbooks, reducing unplanned downtime by 90%. Sanmen Nuclear in China deployed radiation-resistant magnetic wall-climbing robots with image analytics algorithms for inspection, eliminating the need for operators to conduct tasks thatcould expose them to radiation.43 EXAMPLEEXAMPLE Foxconn Industrial Internet and Sanmen Nuclear Global Lighthouse Network: The Mindset Shifts Driving Impact and Scale in Digital Transformation 21

Global Lighthouse Network 2025