Matching Talent to the Jobs of Tomorrow A Guidebook for Public Employment Services 2025

2 Innovative solutions and use cases Step 4: Upskilling and reskilling Provide targeted training and resources to bridge skill gaps and align job seekers with labour market demands.Disruptive trends: tech provider perspectives Integrating co-pilot tools such as generative AI (genAI) agents into employment platforms will transform the value chain. Understanding job seekers’ needs and creating tailored resources, agents will act as real-time learning coaches. A network of interconnected agents will enable public employment services to provide holistic learning solutions. Innovative approaches AI can generate hyper-personalized training content, including text, video, assessments and interactive tutorials. This content can then be easily embedded into a learning experience platform (LXP) that public employment services can harness to provide upskilling and reskilling pathways for job seekers and eventually create hyper-personalized learning content. Cost-effective solutions Tech-enabled community-based learning centres can deliver in-person training effectively and at scale. Basic printed materials or SMS- based training programmes can reach job seekers in remote areas. More generally, open educational resources (OER) provide public employment services with an affordable way to offer training and skill development opportunities to job seekers. Learning management systems (LMS) now provide affordable platforms for delivering and managing basic training and upskilling programmes efficiently, allowing public employment services to easily share and create their own training.Click on an icon below to find out more about each step Upskilling and reskilling Matching Talent to the Jobs of Tomorrow: A Guidebook for Public Employment Services 14