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Betty (BJ) Hildwein 1736 Tara Circle Central Point , Oregon 97502 (541) 665-3812 Highlights of Qualifications Excellent Organizational, Communication and Problem Solving Skills Excellent Phone Skills Multi Tasked Computer Literate Self Motivated - Reliable - Learns Quickly - Diligent Team Player Task and People Oriented WORK HISTORY Sterling Business Forms 1991-2000 - Medford, Or. Sterling is a manufacturing facility that produces business forms to sell to distributors, not directly to the public. Graphic Services Coordinator 1995-2000 Was responsible for setting up the work flow received in the department, adjusting the work to accommodate production needs and distributors rush requests, by using reports and direct phone contact. I worked directly with the distributors on graphics needs, via email, modem and disk art files as well as art set by our company. Entered orders for graphics typesetting jobs and addressed billing issues on graphics charges. I was the liaison between the graphics department, corporate customer service and production managers at all plant locations. These communications were via phone, fax, and email. Some of my other duties were data entry, billing, job tracking, employee time keeping, vacation schedules and problem solving within the department. This job required being able to do a number of varied tasks throughout the day. Corporate Customer Service 1991-1995 As a customer service person I worked with the distributors via phone, fax and email. My duties included price quoting, taking phone orders, status checks with the production managers, resolving complaints and giving general information. The company had several manufacturing locations on the west coast so our customer base was west coast oriented. During this time I helped set up and implement a training manual and program for customer service and for a time was responsible for the training of new service reps. I trained at the Medford location as well as other plant locations. ECS Composites 1984-1991 - Grants Pass, Or. Parts Coordinator 1989-1991. Specially designed position for me to coordinate all facets of work loads and production planning in the manufacturing of reusable fiber glass shipping containers, which often amounted to over 200 different types of jobs at one time. Coordinated jobs with department supervisors, outside vendors, and scheduled work loads for in house shops. Expedited work flow and solved problems for Quality Control, Engineering and Shipping /Receiving departments. Called on new outside vendors and dealt with sales representatives. Worked with cost accounting to find areas of opportunity for cost reduction. Set up a safety stock program to keep standard items in stock in order to shorten lead times. Buyer/Expediting 1985-1989 Did expediting for purchasing of hardware, extrusions, and office supplies. Worked with a report of over 5,000 items to evaluate weekly requirements. Purchased office supplies. Coordinated purchasing of items for all upcoming jobs. Handled outside finishing of parts requiring anodizing, powder coating, nickel plating, etc. Purchased office supplies and support manufacturing items Worked with sales and marketing to provide information on jobs and parts for customers. Assistant to Inventory Manager 1984-1985 Champion Products 1977-1982 Grants Pass, Or. Customer Service Representative (Assistant Supervisor) Champion was a manufacturing company of clothing and athletic wear that also did silk screen printing on the clothing they made. Worked with top accounts such as college bookstores and athletic departments as well as outstation sales personnel throughout the Western United States. Expedited orders, made changes, tracked orders, resolved complaints, quoted prices, credits and returns, computer input, shipping, data entry, and yearly inventories. Did some telemarketing and worked directly with production people and the main New York offices to resolve problems. Coordinated work duties of 5 other customer services reps. Often dealt with irate customers and assisted in entertaining customers. EDUCATION Grants Pass High School Graduate Champion Products 20 hour course on Management and Supervision Various Management and Supervisory Workshops: Women in Supervision Supervising Difficult People Stress Management Excellent personal and professional references available upon request.