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Susan Mullett 100 Whispering Willow Lane Grants Pass, OR 97527 [email protected] 541-955-1770 541-441-0587 (cell) Profile Motivated Management Professional with graduate degree in Organizational Development and 10+ years of progressive experience in business-to-consumer environments. Proven abilities in recruiting, developing, and motivating staffs to peak performance . Experienced in providing training for technical, administrative, and customer service processes. Exceptional project management, business analysis, and change management skills . Strong experience in creating and streamlining processes to ensure efficient and attentive customer service in demanding environments. Outstanding skills in event management , including corporate entertainment, community, teambuilding, fundraising, and employee recognition events. Recognized by managers and peers as a visionary, passionate manager who sets the standard of excellence and drives achievement of the most ambitious corporate objectives. Experience Manager, Events & Educational Programs , Lakewood Church of Christ, Lakewood, CO 1998-Present Recruit, train, and manage a staff of 80-100 volunteers for year-round services and educational programs, as well as 12+ special events per year. Orchestrate all facets of Silent Auction fundraisers. Manage the Director of the Children�s Pre-school Program, overseeing design and delivery of educational services for up to 125 children. Instrumental in the program�s achievement of top customer service rating organization-wide, 11/00. Develop and administer operating budgets for events and preschool programs; serve on the committee for the development of overall church budget of $0.5 million. Act as procurement specialist, negotiating group rates and volume purchases with vendors and businesses. Manage communications for community and congregation members via newsletters and event marketing mailers. Manager / Coordinator, AON Risk Services of Oregon, Portland, OR 1994-1997 Hired to reorganize the personal / small business insurance department to emphasize customer service and eliminate a five-month backlog of account fulfillment activities. Recruited, trained, and motivated a support staff of two. Wrote and implemented business policies and procedures. Provided customer service and account management to executives and business owners of large commercial businesses. Recognized by key vendor for achievements with high-profile accounts. Measured vendor performance against ongoing business requirements; identified and selected new vendors. Selected to serve on the Quality Assurance Committee, a team of cross-functional managers charged with redevelopment of AON�s business mission and approach. Account Manager / Administrator , Johnson & Higgins, Portland, OR 1987-1994 Hired to co-develop the Small Commercial Division, providing comprehensive insurance solutions for small organizations. Managed all facets of sales presentations and account servicing for executive clientele. Provided system training and user support for a staff of 25 following the implementation of a new computer system. Served as Office Coordinator for the annual United Way campaign, managing fundraising and recognition events. Education Master of Science, Organizational Human Resource Development , magna cum laude, Abilene Christian University, 1998 Bachelor of Science, Business, with emphasis in Marketing , cum laude, Southern Oregon University, 1984