SOFTWARE HOUSE From Tyco Security Products

SOFTWARE HOUSE From Tyco Security Products C•CURE 9000 Version 2.50 11,303C0 EFTA01225142 C•CURE and Software House are registered trademarks of Tyco Security Products. The trademarks, logos, and service marks displayed on this document are registered in the United States [or other countries]. Any misuse of the trademarks is strictly prohibited and Tyco Security Products will aggressively enforce its intellectual property rights to the fullest extent of the law, including pursuit of criminal prosecution wherever necessary. MI trademarks not owned by Tyco Security Products are the property of their respective owners, and are used with permission or allowed under applicable laws. Product offerings and specifications are subject to change without notice. Actual products may vary from photos. Not all products include all features. Availability varies by region; contact your regional sales manager. Software version: 250 Document Number: UM-303 Revision Number: CO Release Date: December 2015 This manual is proprietary information of Software House. Unauthorized reproduction of any portion of this manual is prohibited. The material in this manual is for information purposes only. It is subject to change without notice. Software House assumes no responsibility for incorrect information this manual may contain. O 2015 Tyco Security Products. MI rights reserved. EFTA01225143 Table of Contents Preface 5 How to Use this Manual 6 Conventions 7 Finding More Information 8 Software House Customer Support Center 9 Chapter 1 - Getting Started Overview 2 Compatibility and Connectivity 2 Operating Systems 2 C •CURE Go Tested on iOS and Android Devices 2 Service Providers 3 Security 3 Features and Tips 4 Mobile Device displays 4 User Scenarios 5 Integrator/Hardware Installer 5 Operator 5 Personnel Record Administration 6 Video Explorer User 6 Log In &Accra 7 About Logging In 8 Basic Authentication 8 Log In Screen Buttons and Icons 8 License 9 Creating Connections 10 Creating a VPN Connection 10 Creating a Wi-Fi Connection 11 Navigation 12 Home Screen 13 Home Page Icons 13 Page Navigator Bar 14 Selection Criteria 14 C•CURE Go User Gukle 3 EFTA01225144 Differences in Terminology and Function 15 Selecting Multiple Items 15 Search 17 Advanced Search 18 How to Filter and Sort 18 How to Add Favorites 19 Chapter 2 - installation and Configuration 21 Installing the C•CURE Go Web Service 22 Installing from the C •CURE 9000 DVD 22 Installing the C •CURE Go Web Service from the DVD 22 Repairing the C •CURE Go Web Service 23 Removing the C •CURE Go Web Service 24 Installing the Language Pack 24 Next Steps 24 Installing C•CURE Go on your Mobile Device 25 How to Download from the Apple Store 25 How to Download from Google Play 25 Configuring Your Device 25 How to Set up C •CURE Go on your Mobile Device 26 Installing a Valid Certificate 26 Uninstalling C •CURE Go 27 Removing the C •CURE Go App from your Android Device 27 Removing the C •CURE Go App from your Android Phone 27 Removing the C•CURE Go App from your iC6 Tablet or iPhone 27 Troubleshooting 29 Chapter 3 - C•CURE Go Screens 31 Journals 32 Journal Icons and Buttons 33 Journal List View 33 Audit Log 34 Monitoring 35 Monitor All Events 35 Monitor Selected Events 36 Personnel 38 Personnel Icons and Buttons 38 Show All 39 Show All Commands 39 Search for Personnel Records 40 Add New 42 Modifying a Personnel record 42 Check Card 44 Enabling and Disabling the NFC service 44 Using the Check Card 44 4 C•CURE Go User Guido EFTA01225145 Show Selected 45 Personnel Tabs 46 Personnel Record Tasks 47 Site Explorer 51 Site Explorer Icons and Buttons 52 Favorite Filters 53 Favorite Filters Actions 53 Favorite Monitors 54 Creating Favorite Monitors Lists 55 Appending a Monitor List 56 Renaming the Favorites Monitor List 56 Deleting a Favorites Monitor List 56 Creating a Monitor List of Events that Require Acknowledgment 56 Query 58 Event 59 Event Commands 60 Manual Action 61 Types of Manual Actions 61 Manual Action Commands 62 Controller 63 Door 64 Viewing a Door 64 Operator 66 Sorting the Operator List 66 Elevator 67 Sorting the list of Elevators 67 Elevator commands 67 Input 68 Sorting the list of Inputs 68 Input Commands 68 STAR Cluster 69 Sorting Filter 69 Output 70 Sorting the list of Outputs 70 Reader 71 Sorting the list of Readers 71 Video Explorer 72 Creating a Recording 72 Viewing a Recording 72 Limitations 73 Video Explorer Icons and Buttons 73 Video Communication Security 74 Video Camera Object View 74 Video Camera Commands 76 Video Server Object View 77 Show All 79 Show Selected 80 Video Search Form 80 C•CURE Go User Gukle 5 EFTA01225146 Show Video View 82 Show Server 83 Video Server List View 83 Show Recordings 84 Linking Events with Recordings 86 Set Preferences 87 iPad Preferences Display 87 Android Preferences Display 88 Preferences Settings 89 8 C•CURE Go User Guide EFTA01225147 Preface The C•CURE 9000 C•CURE Go User Guide is for new and experienced security system users who want to learn to use this product for the C•CURE 9000 Security Management System. In this preface How to Use this Manual 6 Conventions 7 Finding More Information 8 Software House Customer Support Center 9 C•CURE Go User Guide Preface 5 EFTA01225148 How to Use this Manual How to Use this Manual This manual contains chapters that provide the following information about C•CURE Go. Chapter 1: Getting Started This chapter contains instructions on how to download C•CURE Go to your mobile device, how to set up your connections, how to use the various features of the mobile device, and how to use the Search function. Chapter 2: Installation and Configuration This chapter describes how to install the C•CURE Go Web Service, how to install the C•CURE Go app, how to configure the C•CURE 9000 system to be able to use the app, and how to uninstall the app. Chapter 3: C•CURE Go Screens This chapter describes the various screens available for monitoring, for accessing journal and audit logs, and for managing Personnel records, Site explorer, and Video explorer. 8 Preface C•CURE Go User Guide EFTA01225149 Conventions Conventions This manual uses the f >Bowing text formats and symbols. Convention Meaning Bold This font indicates screen elements, and also indicateswhen you should take a direct action in a procedure. Bold font describes one of the following items: • A command or character to type, or • A button or option on the screen to press, or • A key on the keyboard to press • A screen element or name blue color text indicates a hyperlink to a UR L. or a cross-reference to a figure. table. or section in th is g u ide. Regularitabcfont Indicates a new term. <text> Indicates a variable. The following items are used to indicate important information. NOTE TIP STOP Indicates a note. Notes call attention to any item of information that may be of special importance. Indicates an alternate method of performing a task. Indicates a caution. A caution contains information essential to avoid damage to the system. A caution can pertain to hardware or software. Indicates a warning. A warning contains information that advises users that failure to avoid a specific action could result in physical harm to the user or to the hardware. Indicates a danger. A danger contains information that users must know to avoid death or serious injury. C•CURE Go User Guide Preface 7 EFTA01225150 Finding More Information Finding More Information You can access C•CURE 9000 manuals and online Help for more information about C•CURE 9000. Manuals C•CURE 9000 software manuals are available in Adobe PDF format on the C•CURE 9000 DVD. You can access the manuals if you copy the appropriate PDF files from the C•CURE 9000 Installation DVD English \ Manuals folder. The available C• CURE 9000 and Software House manuals are listed in the C• CURE 9000 Installation and Upgrade Guide, and appear as hyperlinks in the online.pdf file on the C•CURE 9000 DVD English \ Manuals folder. These manuals are also available from the Software House Member Center website 8 Preface C•CURE Go User Guide EFTA01225151 Software House Customer Support Center Software House Customer Support Center Telephone Technical Support During the period of the Agreement, the following guidelines apply: • Software House accepts service calls only from employees of the Systems integrator of Record for the installation associated with the support inquiry. Before Calling Ensure that you: • Are the Dealer of record for this account. • Are certified by Software House for this product. • Have a valid license and current Software Support Agreement (SSA) for the system. • Have your system serial number available. • Have your certification number available. Hours Normal Support Hours Monday through F riday. 8:00 to 8:00 , EST. Except holidays. Emergency Support Hours 24 hours/day, seven days a week, 365 days/year. Requires Enhanced SW? x2r Standby Telephone Support (emergency) provided to Certified Technicians. For another customers. billable on time and materials basis. Minimum charges apply- See MSRP. Phone For telephone support contact numbers for all reg ions. see C•CURE Go User Guide Preface 9 EFTA01225152 Software House Customer Support Center 10 C•CURE Go User Guide EFTA01225153 Getting Started This chapter contains instructions on how to download C•CURE Go to your mobile device, how to set up your connectivity, how to use the various features of the mobile device, and how to use the Search function. In this chapter: Overview 2 Features and Tips 4 User Scenarios 5 Log In Screen 7 Creating Connections 10 Navigation 12 Home Screen 13 Search 17 C•CURE Go User Guide Chapter 1 EFTA01225154 Overview Overview C•CURE Go lets you monitor or administer the C•CURE 9000 system through a mobile device. The device can be connected through the phone network to a VPN or Wi-Fi to the C•CURE 9000 server through the CrossFire WF Service. You can download the C•CURE Go software from the following locations: ■ Apple App Store (See How to Download from the Apple Store on Page 25.) ■ Google Play (See How to Download from Google Play on Page 25.) Compatibility and Connectivity C•CURE Go supports all C•CURE 9000 systems running version 2.40. It can connect to a C•CURE 9000 standalone system, C•CURE 9000 Satellite Application Server (SAS) and a C•CURE 9000 Site Server. NOTE The C•CURE Go App is not supported on a Master Application Server (MAS). You can run C•CURE Go from a v230 of C•CURE 9000 but the Video Explorer feature will not be available. You can connect to a C•CURE 9000 system through a 3G (minimum), 4G, or Wi-Fi connection. The number of mobile connections are controlled through licensing. Each connection through the Web service is counted. The Web Service requires that IIS is installed on the target system. The CrossFire WF Service is installed on the IIS server machine during installation. Operating Systems C•CURE Go supports mobile phones and tablets running the following operating systems. ■ Apple iOS 9.1 and higher (iPhone, iPad, iPod Touch) ■ Android OS 4.0 and higher NOTE In order to view recorded video on C•CURE Go v2.50, you must have a minimum of 1GB of memory. C•CURE Go Tested on iOS and Android Devices C•CURE Go was tested on the following mobile phones and tablets: Table 1: Tested Devices IOS 9.1 Android 'Phone: 4S/5/5C/5S/6Plus Phone: • Nexus S 4G Andrchd 4.1.1 • Samson Galaxy Note II- Android version 4.3 2 Chapter 1 C•CURE Go User Guide EFTA01225155 Overview Table 1: Tested Devotes (continued) iOS 9.1 Android iPod Touch : SG (minimum) Tablet: • Samsung GT6210 with Android 4.0.4 • Nexus- Model number 7 - Android version 4.4.2 iPad: iPad 2 (minimum) Android Pad: Asus Transformer Pad - TF300T - Android version 4.1.1 Service Providers C•CURE Go is available with the service providers in the following places: US, Canada, Mexico, UK, Westem Europe, Brazil, China, India, Australia, Russia, Poland, Hungary, Turkey, Japan, Singapore, Taiwan, South Korea. Security The C•CURE Go application supports SSL-encrypted connections with the remote Mobile Web Service. The encryption can be turned on or off from the Login screen of the C•CURE Go application. (See How to Set up C•CURE Go on your Mobile Device on Page 26.) C•CURE Go User Guide Chapter 1 3 EFTA01225156 Features and Tips Features and Tips C•CURE Go has some of the same features as your iOS or Android device. Example: • You can tap, zoom in or zoom out, pinch, shake, scroll, pan as you would on your Android or iPhone device. • You can view portrait or landscape mode in either device. • You can multi-task by setting your preference to keep your screen active for a certain time. You can then initiate another task without having to log back into the C•CURE Go application. Mobile Device displays Phone devices display in single-column format (see Figure 1 on Page 4). Devices such as tablets and iPads can display two columns (see Figure 2 on Page 4). Figure 1: iPhone Display 92 93 94 9S 96 97 98 U U 312W201312:52:20 PM 3/20/2013 12:52:20 PM 3/20/2013 12:52:20 PM 3/20/2013 12:52:20 PM 3/20/2013 12:52:20 PM Figure 2: Android Displays fora Tablet wrJ. S Peat k I MOMOti .a<1.0,140te ,b+),104).10, Quay ivc.ren of pew On' !arena ann. Um., "69".sc6,4,11. 4 Chapter 1 C•CURE Go User Guide EFTA01225157 User Scenarios User Scenarios Typical user scenarios for C•CURE Go are described in the following sections: ■ Integrator/Hardware Installer on Page 5. ■ Operator on Page 5. ■ Operators and Events on Page 6. ■ Personnel Record Administration on Page 6. Integrator/Hardware Installer Integrators install, program, maintain, and repair security wiring and equipment. Integrators test all security features in order to ensure that everything works as expected. They make service calls to diagnose system malfunctions and may have to demonstrate system functions for customer, contractors, and consultants. With C•CURE Go, the integrator can use the mobile device commands for testing doors by viewing, monitoring events, locking and unlocking. Integrators can also momentarily unlock a door and search audit logs and journal logs. Example: You can test the locking of a newly-installed door without the help of another Operator working with the Monitoring Station since the information is available on your C•CURE Go device. To Test if a Newly-Installed Door Locks and Unlocks 1. From Site Explorer, tap Doors. 2. When a Door View appears with the hardware fields related to doors and triggers, select the door you are testing. 3. Tap the monitor icon CA so that all transactions with this door are displayed. 4. Lock and Unlock the door several times. 5. View the status of the door by tapping Activity and determine that the door has been locked and unlocked. Operator The Operator views C•CURE 9000 access or control system activity. The Operator makes use of log messages, controller status, and manual action activity. Example: The Operator can view and monitor the following actions on every door: • Secure Entry • Secure out - no alarm • Force door activate • Force door clear • Held open alarm • Held open alarm clear C•CURE Go User Guide Chapter 1 5 EFTA01225158 User Scenarios • Access granted • Access denies • Time Zone Instructions Operators and Events The Operator can view Events in real time and view log messages according to the Operator Privileges. The Operator can acknowledge an Event. Operators can turn Event notification ON or OFF, define priority levels, and configure the system to view only those Events that require notification. To Monitor High Priority Events 1. From Monitoring, tap Monitor Selected Events. 2. When a Search tab appears, populate the Priority field with the value for the desired priority level. (Ensure that the check box is selected.) 3. Tap Q to open the Active Events Monitor. The Active Events Monitor displays a list of all Active Events with the Priority level entered, or higher. (The list updates dynamically.) Personnel Record Administration A Personnel administrator may encounter some of the following Personnel record situations: ■ A new Personnel record — You can add a new record, assign credentials, add clearances, and capture a primary portrait. ■ A lost access card — If an employee has lost their access card, you can change the status of the card to lost. ■ A card that does not work — If an employee does not have proper access rights to a lab, you can assign a new or additional clearance. ■ An employee is terminated — You can disable an access card to any doors. Video Explorer User The user of the mobile application has a need to get ■ a live video from a particular camera. ■ a recorded video from a particular camera started with a specified time in the past. ■ a video recording which was created at the time when an event has become active. 8 Chapter 1 C•CURE Go User Guide EFTA01225159 Log In Screen Log In Screen The Log In screen is the first screen in the application and the location where you enter the Windows credentials associated with your C•CURE 9000 Operator account. To Launch C•CURE Go 1. From the mobile devices Home screen, tap the C•CURE Go icon. 2. The iOS Log In screen appears as shown in Figure 3 on Page 7. Encryption is turned on. Figure 3: Log In Screen - c, tin 3. Tap the action icon 0 in the top right corner and then tap Preferences to set the application preferences for your session. (See Preferences Settings on Page 89.) To Log In to C•CURE Go from Your iOS Device: 1. Enter the Windows machine name or IP address of the server running the C•CURE 9000 Web-Service in the Server/Friendly Name field. 2. Enter your Username and domain in the User Name: (Including Domain)field. 3. Enter your C•CURE 9000 Windows Account Password. 4. Toggle the Encrypt Connection option to use encryption. 5. Tap Log In. To Log In to C•CURE Go from Your Android Device: 1. Enter the Windows machine name or IP address of the server running the C•CURE 9000 Web-Service in the Server/Friendly Name field. 2. Enter your Username and domain in the User Name: (Including Domain)field. 3. Enter your C•CURE 9000 Windows Account Password. C•CURE Go User Guide Chapter 1 7 EFTA01225160 Log In Screen 4. Select Y or N to choose the Encrypt Connection option. 5. Tap Log In. About Logging In • If the credentials for logging in are correct, the home screen displays. If the credentials are incorrect, an error message displays. • The Log In screen saves the IP address and usemame in local memory if you have set Preferences to do so. • You have three chances to log in before a 30-second delay occurs. • If you receive a communication error, check to see of your Web Service is running . • The password is not stored on the device. Basic Authentication The C•CURE 9000 User Interface lets you edit Operator objects to allow the administrator of the system to create operators with basic authentication. Basic Authentication means that the Operator's account is not linked with a particular Windows domain account but just has a user name and password stored in the C•CURE 9000 database. So if an Operator has basic authentication, the Operator provides a user name and password instead of using the Windows authentication process for the Windows user. The Operator has to enter • his full domain name (in a form of domain \ name) and Windows password if the original Windows authentication is used for his record in C•CURE 9000 • or a usemame without the symbol and a password in case his record has been configured to use basic authentication. Log In Screen Buttons and Icons Table 2: Log In Screen Buttons and Icons Icon Description 0 The gear button on the top right of the screen givesyou access to a common menu that letsyou set Preferences. Check the About box. and log off C•CURE Go. > The arrow button next to the Server name displays a list of servers that you have successfully logged into. You can enable or disable this function on the Preferences screen. 0T he i button displays information related to establishing a connection to the Web Service. Log In Tapping this button logs you into C•CURE Go. Enayption Set on the Set Preferences from the home page. 8 Chapter 1 C•CURE Go User Guide EFTA01225161 Log In Screen License Each connection from the mobile application to the C•CURE 9000 server consumes one client connection in the C•CURE 9000 license. The Crossfire %VF service consumes one client connection but does not count against the licensed client connections. C•CURE Go User Guide Chapter 1 9 EFTA01225162 Creating Connections Creating Connections You must create a connection from the mobile device to the Web server to access the C•CURE 9000 application. The connections can be VPN, Wi-FI, or Internet. Creating a VPN Connection Requirements ■ !Sand Web Service installed. ■ To use Encryption, the remote IDS server must have a proper server certificate installed and assigned to the Web service. (See Chapter 6 in the C• CURE 9000 System Maintenance Guide for information on the certificate process and How to Set up C•CURE Go on your Mobile Device on Page 26.) Optionally, to access the server with a public Internet, you may need to install a third-party application to establish a VPN connection with your server. To Create a VPN connection for the Android Device 1. Go to your company's VPN site or Google Play and download and install the third-party software that lets you access the VPN. 2. Verify the application has installed correctly. 3. Tap C•CURE Go on the Home screen. 4. The Log In screen appears. 5. Tap the action icon and then tap Preferences to set the application preferences for your session. (See Preferences Settings on Page 89.) To Create a VPN connection for the iOS Device 1. On your iOS device Home page, go to Settings. 2. Tap General, then VPN. 3. Toggle VPN to On. 4. Enter the information in the Description, Server, Account, RSA SecurlD, and password fields. 5. Save the Settings. 6. Tap C•CURE Go on the Home screen. 7. The Log In screen appears. 8. Tap the action icon 0 and then tap Preferences to set the application preferences for your session. (See Preferences Settings on Page 89.) 10 Chapter 1 C•CURE Go User Guide EFTA01225163 Creating a Wi-Fi Connection To Create a Wi-Fi connection 1. From your mobile devices Home Page, tap Settings. 2. Select Wi-Fi to choose the company network available to you. (Ask your IS Manager which network is better for your needs.) 3. Connect to the company Wi-Fl. 4. Log into C•CURE Go. C•CURE Go User Guide Chapter 1 11 EFTA01225164 Navgabon Navigation Support for rotation and orientation differs between mobile devices: • Phones (including iPhones) support landscape left, landscape right, and exclude upside down. • Tablets support all orientations, portrait, landscape left, landscape right, and portrait upside down. 12 Chapter 1 C•CURE Go User Guide EFTA01225165 Home Screen Home Screen The Home Screen contains a list of available applications from the C•CURE 9000 server as shown in Figure 4 on Page 13. See Figure 5 on Page 13 for a display of the Android Home Screen. Tap the application (Journals, Monitoring, Personnel, Site Explorer, Video Explorer, or Preferences) you wish to use. Figure 4: iPad Home Screen r..,_..0-••• • . rib le•• • Hi, SHQA SHQA • • Journals Monitoring Personnel Site Explorer Video Explorer ItPreferences Displays the loons in list mode = . Welcome to the logged in user. Tap anyof the functions you want to access. Figure 5: Android Home Screen dr• • ono= g() gliJF IV • 1 I 61 Journals • Borer Monitoring all • are Personnel video Explorer Preferences Displays the icons in grid mode (the default on the iPhone) t1 . Welcome to the logged in user Tap anyof the functions you want to access. Home Page Icons The following icons appear on the mobile device's Home Page: C•CURE Go User Guide Chapter 1 13 EFTA01225166 Home Screen Table 3: Home Page Icons Icon Description O The gear button on the top right of the screen gives you access to a common menu that lets you set Preferences, check the About box, and log off C•C UR E Go. • Return to the previous screen. > The arrow button next to the Server name displays a list of servers that you have successfully logged into. You can enable or disable this function on the Preferences screen. • • • • • • Display the icons in grid mode. = Display the icons in fist mode. Page Navigator Bar 95 A view from several screens contains a toolbar on top of the list that allows you to navigate by page numbers returned from the server if there is more than one page to display. Tapping the page number from the toolbar displays that page. • You can also scroll when the table gets to the end of its page and the next page displays keeping the previous page in memory. The toolbar highlights the pages in memory. . Tap the list item to display the item. Selection Criteria Some screens contain a toolbar at the bottom of the list view that lets you search the list for certain properties, save the list, or close the list (See Figure 6 on Page 14.) Figure 6: Actions for the Selection Criteria Screens on an Android Device Search Save Close X 14 Chapter 1 C•CURE Go User Guide EFTA01225167 Home Screen Differences in Terminology and Function Differences in terminology and function between iOS and Android devices mainly relate to the Commands available for objects and the positioning of icons on the interface. Android As lOS View displays on a menu for a selected Object. Edit displays afte r you tap View Edit displays on the menu for a selected Object. Selecting Multiple Items When you see a list that contains check boxes next to each item, you can tap status icon or image to select the item. The title of the list changes from the type of list viewed to the number of selected items, such as 5 Selected, as shown in Figure 7 on Page 15. Figure 7: Multiple Selections a 5 Selected In 4K10CL, 000259 A CJ 4K10CL. 000260 F-A, i. 4K10CL. 000261 4K10CL, 000262 I 4K10CL, 000263 -a it 4K10(31, 000264 14 15 16 -1= 18 If the list is longer than one page, the items selected on page 1 stay selected when you switch to page 2. Tapping the title bar check mark or is selected opens a pop-up window displaying all the items you selected, as shown in Figure 8 on Page 16. C•CURE Go User Guide Chapter 1 15 EFTA01225168 Home Screen Android Device Figure 8: Multiple Selection Popup Displays iPad 5 Selected 4K10CL, 000260 4K10CL, 000261 4K10CL, 000262 4K10CL, 000265 4K10CL, 000266 V V V V 5 Selected a 4K10CL, 000031 4K10CL, 000030 4K10CL, 000029 4K10CL, 000028 4K10CL, 000027 crl X ■ Tapping the selected item removes the check mark and de-selects the item. ■ Tapping the check mark in the pop-up title de-selects or selects all the listed items. ■ Unchecking any number of items in the pop-up list is reflected in the parent list. ■ Tapping Cancel reverses any changes to the listed items. ■ Tapping OK on the Android device or IN on the iOS device saves any changes on the pop-up list as well as the parent list. To Select Multiple Items 1. Tap the Status icon for the item to select it. 2. Tap another item's Status icon to add them to the multiple-selection list. To Remove All Multiple Item Selections • rap the Cancel button (X) next to the page title. - Or - • Tap the pop-up title check box and then tap OK. 18 Chapter 1 C•CURE Go User Guide EFTA01225169 71Search Search The Search screen opens if you tap the search button Q on the Navigation bar when the screen displays a list. The screen contains three tabs: Search, Advanced, and Favorites. NOTE The tab bar for a Search screen on an Android tablet is on the top, as shown in Figure 9 on Page 17. On iOS devices, the tab bar is on the bottom of the screen. Figure 9: Android Search Screen df". N ...or gum/ • 1 Remove Report Results • event removes obsolete • ..sults that were for deletion for Audit Log Backup Event The default audit log backup event Journal Log8ackup Event The default journal lo b 0,, eat, Device Error Journal Trigger Event the default Deuce Error Journal Triage event System Error Journal Trigger Event The default System Error la .earch Name Partition Enabled Priority 0 Active Status Advaroad Faretkes Table 4: Search. Advanced, and FavoritesTabs Search Tab Displays the most frequently used fields used for search operations of that type. Each object type has its own quick search fields defined by the server. The most common fields used on the q u ick search form are Name and Description. The check box to the left of each field indicates whether or not the field should be included in the filter. If the check box is not selected, the field is not included in the search. The check box allows you to find all the records with a blank middle name, for example. Advanced Tab Contains a list of predefined Queries stored in the C•CURE 9000 application available to the user based on privileges. Tapping the Querycloses the screen and applies the Query filter to the list. If the Querydoes not have any parameters, the fitter applies immediately. If the Query has some parameters. tapping it opens a window similar to the Search tab. Favorites Tab Displays a list of Queries used on the mobile device in the past and explicitly saved in the beat memory of the device. You can save a Query defined in the C•CURE 9000 database on the mobile device with either a different set of parameters or the Search tab parameters. C•CURE Go User Guide Chapter 1 17 EFTA01225170 Search Advanced Search The Advanced Search contains a list of predefined queries stored in the C•CURE 9000 application. You can access the queries based on your privileges. See Figure 10 on Page 18 for a display of an Android Advanced Search screen. Tapping the query closes the screen and applies the Query filter to the list used to open the Search view. NOTE Queries listed under the Advanced Search tab are a subset of the predefined queries available from C•CURE 9000. C•CURE Go supports predefined queries of the Basic Configuration subtype only. If the query does not have any parameters, the filter applies immediately. If the query has some parameters, tapping the query opens a form similar to the form defined on the Search tab. Any selection criteria you enter must have the check box selected. Figure 10: Advanced Search =Is kw* *Nam. Pawls,* fpSWHrep0506 - Cardholders admitted or rejected at a specified door in a date range Query Query lot cardholders admitted ex rejected at speofied door rn specified Last Name dole/lime range Eiger person name. door name. duo range ot start/end ilt tone II person door. or dare/tare canoe is not wearied. the wen, First Name returns all otylkoader **Nagler& ,,,,, ,,,...la.: IM1 Used vu •P I— SWHrep I 4 - Personnel /0 Credential Expired within Date Range Query Awry for cardholders admitted or ward at specified door in speaSed dareltme range Enter personn=0.door name. dale range or start/endtat if person. door. or date/lime large es not speofied the Query returns all cardholder seessonstreestess ad eel doors. Used min Report SWHOS and SWII06 (s..41 wok) message Date/Time Ct a 0 How to Filter and Sort Flow to Use Filters on List Items • Tap the filter IF icon for the list you are viewing to display predefined sort orders for the list type, as well as a list of predefined filters. Table 5 on Page 18 describes the filters predefined by the type of list. Table 5: Lists and Filtering Choices 18 Chapter 1 C•CURE Go User Guide Types of Lists Pre-defined Queries (Including Favorites) Journal List System Errors. Rejected Cards EFTA01225171 Table 5: Lists and Filtering Chotes (continued) Types of Lists Pre-defined Queries (Including Favorites) Audit Log Objects Created, Objects Deleted, Objects Modified Personnel Sort by Name, Sort by Type,Sort by Last Modified, Show Disabled, Show Visitors Events Sort by Status, Sort by Priority, Show Active, Show ACK Required Manual Action Sort by Time Zone, Son by Partition Operator Sort by Enabled, Sort by Partition Controller Sort by Enabled, Sort by Partition Door Sort by Enabled, Sort by Partition Elevator Sort by Enabled, Sort by Partition Input Sort by Enabled, Sort by Partition STAR Cluster Sort by Enabled, Sort by Partition Output Sort by Enabled, Sort by Partition Reader Sort by Enabled, Sort by Partition f you have created Favorites for any of the objects you want to sort, up to three of the most recently used Favorites also appear on the sorting filter. How to Add Favorites The Favorites Tab displays a list of previously -used Queries explicitly saved in the local memory. If you defined a Query in the C•CURE 9000 database, you can use it in C•CURE Go. You can also save the same Query on C•CURE Go with a different set of parameters each time. Selecting a saved Query applies the Query with the saved parameters and returns a list of Objects that match the Quay. If the C•CURE 9000 administrator removes a Query from the CCURE 9000 database and this Query was saved as a favorite in the C•CURE Godevice, the saved Query stops working. However, the Query is not removed from the C•CURE Go list until you explicitly remove it. If you create Favorites through the Site Explorer, the Favorites are listed by the Favorites command of the Site Explorer. If you create Favorites through the Personnel application, the Favorites are listed on the search screen for the Personnel type. This is also true for the Monitoring application. The exception with this behavior: if you create a Favorites item for the query invoked from the Site Explorer even though it is a query for the Personnel type, this Favorite resides on the Site Explorer Favorites. C•CURE Go User Guide Chapter 1 19 EFTA01225172 Search To Add Favorites 1. From a list view,such as a Personnel record list, tap Q to open a search query. 2. Enter the search criteria, remembering to tap the check box next to each field. 3. Tap la to save the query to your Favorites To Delete a Favorite 1. Select the action icon next to an item from the Favorites list. 2. Tap Delete to remove the row permanently from the list. 20 Chapter 1 C•CURE Go User Guide EFTA01225173 2 Installation and Configuration This chapter describes how to install the C•CURE Go Web Service, how to install the C•CURE Go app, how to configure the C•CURE 9000 system to be able to use the app, and how to uninstall the app. In this chapter Installing the C•CURE Go Web Service 22 Installing C•CURE Go on your Mobile Device 25 Troubleshooting 29 C•CURE Go User Guide Chapter 2 21 EFTA01225174 Installing the C•CURE Go Web Service Installing the C•CURE Go Web Service The C•CURE 9000 DVD provides installation options of the C•CURE Go Web service. The C•CURE Go Web service can be installed: ■ On the same system as the C•CURE 9000 server and Web services. ■ On a separate system than either the C•CURE 9000 server or the Web services. ■ On a system without either C•CURE 9000 server or Web services installed. The C•CURE Go client is installed and setup on your mobile device. The client installation occurs when you download and install the C•CURE Go Web app from iTunes or Google stores. Installing from the C•CURE 9000 DVD Requirements In order to install the C•CURE Go Web Service, you must have the C•CURE 9000 product DVD. It is not necessary to install C•CURE 9000 first. The operator credentials used for installing the Web Service must be registered as a user/operator with SYSTEM ALL privileges in the C•CURE 9000 database and a user in the domain. If the operator is not registered in C•CURE 9000 database, create an operator with the proper credentials and privileges. See Chapter 11 in the C•CURE 9000 Software Configuration Guide for details on how to create an operator. For a remote installation, if the user/operator is the same person who installed the victor Application Server, then there is no need to add an operator in the Server Configuration Application. For a remote installation, if the user/operator is not the same person who installed the victor Application Server, then this operator must be added as an operator in the Server Configuration Application. See Chapter 11 in the C•CURE 9000 Software Configuration Guide for details on how to create an operator. Installing the C•CURE Go Web Service from the DVD To Install the C•CURE Go Web Service 1. With Administrator privileges, start the Unified Installer. 2. If you have not installed C•CURE 9000 on your server, click on Software House. Click Next 3. If you have C•CURE 9000 installed, click Integrations and Services link at the top of the installer window. 4. Select C•CURE Go Web Service. 5. Click Install. The Windows Installer Preparing To Install dialog box briefly opens. The setup program checks the system to see if it meets the minimum requirements. If minimum requirements are met a Welcome dialog box opens. 6. Click Next to continue with the installation. The License Agreement dialog box opens. 7. Click on the I accept the terms of the license agreement radio button, and then click Next. You can also click Print to print a hard copy of the license agreement for your records. A copy of the license agreement is sent to the default printer configured in your printer settings. 22 Chapter 2 C•CURE Go User Guide EFTA01225175 Installing the C•CURE Go Web Service 8. If you have not installed C•CURE 9000, the Destination Folder dialog box opens. Click Next to install to the default folder — C: \ Program Files (x86) or click Change... to choose another folder. 9. Click Next. The Server Selection dialog box opens. 10. Select the C•CURE 9000 Server. a. Local system - Select the Local System radio button. You must have SYSTEM ALL privileges and be registered in the C•CURE 9000 database. Enter credentials. - User name and domain values are populated automatically. The domain name is the domain of the server where the Web service is installed. - Enter the Password manually. Change the usemame/password pair if needed. For example, if the operator is not in the C•CURE 9000 database, you can add a new operator with appropriate credentials (SYSTEM ALL privileges) or use an existing operator. b. Remote system - Select the Remote System radio button. You must have SYSTEM ALL privileges and be registered in the C•CURE 9000 database. Enter credentials. - User name and domain name are required. The domain name is the domain of the remote machine where the Web service is installed. The User name is the user/operator with SYSTEM ALL privileges who is registered in the C•CURE 9000 database. - Enter the Password manually. The C•CURE 9000 server can be standalone or a SAS. The installation process is the same for either. 11. Click Next to continue with the installation. The Installation options dialog box displays. 12. Optionally check the Redundant server installation using supported third party redundancy check box and enter a Virtual server name. 13. Click Next to continue with the installation. The Ready to Install C•CURE Go Web Services opens. 14. Click Install. The installation program continues until the Finish dialog box displays. 15. Click Finish to complete the installation. Repairing the C•CURE Go Web Service You can repair the C•CURE Go Web Service from the Windows Start menu or from the C•CURE 9000 DVD. To Repair the C•CURE Go Web Services 1. From the Windows Start menu, select Control Panel>Programs and Features. 2. In the list, right-click on C•CURE GoWelaService. 3. Select Repair from the list of available actions. The Windows Installer dialog box opens. 4. Browse to the CCureGoWeb6ervice.msi file location and select it. Click OK. C•CURE Go User Guide Chapter 2 23 EFTA01225176 Installing the C•CURE Go Web Service 5. Enter the Usemame and Password. See Step 10 of Installing the C•CURE Go Web Service from the DVD on Page 22 6. Click Next to fix errors in the most recent installation by fixing missing and corrupt files, shortcuts, and registry entries. 7. A progress dialog box displays until the repair is complete. 8. Click Finish to complete the installation repair. Removing the C•CURE Go Web Service You can remove the C•CURE Go Web Service from the Windows Start menu or from the C•CURE 9000 DVD. To Remove C•CURE Go Web Service 1. From the Windows Start menu, select Control Panel>Programs and Features. 2. In the list, right click on C•CURE GoWebService. 3. Select Unfitstall from the list of available actions. 4. Confirm that you want to uninstall the service. A progress dialog box displays until the removal operation is complete. 5. The Windows Installer window disappears and the service has been removed. Installing the Language Pack In order to use C•CURE Go with the C•CURE 9000 230 Language Pack install kit, install C•CURE Go first. Then install the language pack install kit. The language pack install kit installs the C•CURE Go-related language pack files only if it detects that C•CURE Go is installed. For details on installing the Language pack, see Chapter 4 in the C•CURE 9000 Installation Guide 9000_ InstallationGd_UM131_revNO.pdf. Next Steps 1. Download the C•CURE Go Web app from the Apple Store or Google Play. See "How to Download from the Apple Store" on page 25How to Download from Google Play on Page 25 2. Configure your device. See Configuring Your Device on Page 25 for information on verifying your license, SSL certificates, and IIS configuration. 3. Install the C•CURE Go client on your mobile device. See How to Set up C•CURE Go on your Mobile Device on Page 26. 24 Chapter 2 C•CURE Go User Guide EFTA01225177 Installing C•CURE Go on your Mobile Device Installing C•CURE Go on your Mobile Device How to Download from the Apple Store Requirements in order to use iOS Apps and the App Store, you must have: ■ An iPhone 3G or higher, a 2nd generation iPod touch or higher, or any iPad model ■ iTunes 7.7 or higher ■ iOS 8.1 or higher ■ An iTunes account To Download the C•CURE Go App from the Apple Store 1. Connect your device to a network or 3G. 2. Open the App Store Application and search for C•CURE Go. 3. Tap C•CURE Go. 4. Download and install to your mobile device. How to Download from Google Play You can download the Android apps and digital content to your device using the Google Play Store app. Use your device with an Internet connection. The Google Play App must be installed on your device. To Download the Google Play Store App 1. Set up an account on Google to access Google apps. 2. From your Android device, open the Google Play Store app. 3. Search for Tyco to find the Tyco-specific apps that are available. 4. Tap C•CURE Go. The App downloads to your Android device. Configuring Your Device C•CURE Go must be configured before it can connect to the C•CURE 9000 application. To Configure C•CURE Go 1. Find the computer name or an IP address where the C•CURE Go Web Service is installed. (The Web Service could be installed on a different computer than the one on which the C•CURE 9000 server is installed.) 2. Create a new SSL certificate registered with one of the common certificate agencies, such as VeriSign. 3. Verify the IIS configuration, make sure it has the SSL certificate installed and HTTPS binding configured. C•CURE Go User Guide Chapter 2 25 EFTA01225178 Installing C•CURE Goon your Mobile Device To ensure the security of the communication between the mobile device and C•CURE 9000 system, you must have a valid certificate and H1TPS binding. See How to Set up C•CURE Go on your Mobile Device on Page 26. 4. For the C•CURE Go device: a. Configure a login device. b. Secure an IP address from your IT administrator. c. Create a VPN connection with the network which hosts the IIS server with C•CURE Go Web service if needed. d. Make sure the mobile device has a proper connection with the IIS server. See Troubleshooting on Page 29. e. Install C•CURE Go application on your mobile device. See Installing C•CURE Go on your Mobile Device on Page 25. How to Set up C•CURE Go on your Mobile Device The installation process configures the Web Service to allow HTTPS connections by creating H1TPS binding on the ES default Web site where the service is installed. After you have installed the C•CURE Go app, configure the server-side certificate (SSL) to provide security for your online communication. When a web browser contacts your secured site, the SSL certificate allows the encrypted connection after checks have occurred. An SSL connection assumes that the IIS server uses a special server certificate. The certificate is unique and is linked to the server that runs the signed Web service. Once the certificate is created, it should be installed on IIS. C•CURE Go does not use any client-side certificates and accepts the certificate you installed on the server side. The encryption can be turned on or off from the Login screen of the Mobile application. NOTE If you have a problem logging in when you have Encryption turned on, by it without encryption. However, Software House recommends that you use encryption when connecting to the C• CURE 9000 server. The certificate verification protects and encrypts the traffic between the client and the server making data transmission secure. See Chapter 6 in the C•CURE 9000 System Maintenance Guide for information on creating certificates and exporting them to your system. Installing a Valid Certificate To Install a Valid Certificate 1. From your ES manager, locate Server Certificates. 2. Create a self-signed certificate. Software House recommends that you create your own certificate through a company such as VeriSign. 3. Once you have a valid certificate, create the H1TPS binding. a. Click Site Bindings. b. Click Add... c. Select the Type from the drop-down menu m-rps. 26 Chapter 2 C•CURE Go User Guide EFTA01225179 Installing C•CURE Goon your Mobile Device d. Enter an IP address. e. Select the SSL Certificate from the drop-down menu. E. Click OK. This procedure results in the HTTPS port assigned to 443 for the SSL connections between the server and the mobile device. Uninstalling C•CURE Go You can remove the C•CURE Go App from your mobile deviceas you would any other Android or iOS app. When you remove the C•CURE Go app, the App still resides on Google Store or iTunes. Uninstalling removes the App locally and all its data. Removing the C•CURE Go App from your Android Device To remove the C•CURE Go App 1. Go to Google Settings then Apps. 2. Locate C•CURE Go. Tap on the icon. 3. Tap on Uninstall. 4. Tap on OK. The App is removed but you can reinstall it from Google Store should you need to. When you remove the App, all its data is also removed. Removing the C•CURE Go App from your Android Phone To remove the C•CURE Go App 1. From Google Settings, go to Connected apps. 2. Locate the C•CURE Go App. 3. Uninstall the App. The App is removed but you can reinstall it from Google Store should you need to. When you remove the App, all its data is also removed. Removing the C•CURE Go App from your iOS Tablet or iPhone To remove the C•CURE Go App 1. From your Home screen, touch and hold the C• CURE Go App icon. The icon starts to jiggle. 2. Tap on .CI to remove the App from your tablet. C•CURE Go User Guide Chapter 2 27 EFTA01225180 Installing C•CURE Goon your Mobile Device 3. When the removal is complete, tap on the Home button. The App is removed but you can reinstall it from iTunes should you need to. When you remove the App, all its data is also removed. 28 Chapter 2 C•CURE Go User Guide EFTA01225181 Troubleshooting Troubleshooting You may encounter some of the following issues: Problem Solution Login Failure. If the credentials are incorrect a 'Login Failure' message appears. You are allowed three wrong attempts for Username and Password failures after which a 30 second delayoccurs. (Attempts for incorrect server names are not counted.) Server Failure: If the server becomes unavailable, a 'Communication Error message appears. The message displays the actual problem encountered with the lack of Web service or lack of connection to the server. (You can reboot your mobile device to delete the cache, and log in again. ) iiS Connection You can test your IIS connection by opening your browser to the secure page of the remote IIS Web Server. Example: httpe://yourServert e. C'CURE Go User Guide Chapter 2 29 EFTA01225182 Troubleshooting 30 Chapter 2 C•CURE 9000 C•CURE Go User Guide EFTA01225183 3 C•CURE Go Screens This chapter describes the various screens available for monitoring, accessing journal and audit logs, managing Personnel records, Preference, the Site Explorer, and the Video Explorer In this chapter: Journals 32 Monitoring 35 Personnel 38 Site Explorer 51 Video Explorer 72 Set Preferences 87 C•CURE Go User Guide Chapter 3 31 EFTA01225184 Journals Journals The Journal feature displays two icons that give you a choice of whether to use system logs or a list of modifications to the system. When you tap Journal from the Main menu, you can select Journal or Audit Log, as shown in Figure 11 on Page 32. Figure 11: Journ