UM-I36 RO SOFTWARE HOUSE From Tyco Security Products

UM-I36 RO SOFTWARE HOUSE From Tyco Security Products C•CURE 9000 Version 2.50 Monitoring Station Guide REVISION R0 EFTA01226646 C•CURE and Software House are registered trademarks of Tyco Security Products. The trademarks, logos, and service marks displayed on this document are registered in the United States [or other countries]. Any misuse of the trademarks is strictly prohibited and Tyco Security Products will aggressively enforce its intellectual property rights to the fullest extent of the law, including pursuit of criminal prosecution wherever necessary. MI trademarks not owned by Tyco Security Products are the property of their respective owners, and are used with permission or allowed under applicable laws. Product offerings and specifications are subject to change without notice. Actual products may vary from photos. Not all products include all features. Availability varies by region; contact your regional sales manager. Software version: 2.50 Document Number: UM-136 Revision Number: RO Release Date: December 2015 This manual is proprietary information of Software House. Unauthorized reproduction of any portion of this manual is prohibited. The material in this manual is for information purposes only. It is subject to change without notice. Software House assumes no responsibility for incorrect information this manual may contain. © 2015 Tyco Security Products. MI rights reserved. EFTA01226647 Table of Contents Preface 7 How to Use this Manual 8 Finding More Information 9 Conventions 10 Software House Customer Support Center 11 Chapter 1 - Getting Started with the Monitoring Station 13 Monitoring Station Overview 14 Starting the Monitoring Station 15 Exiting from the Monitoring Station 16 Monitoring Station Viewers 17 Application Layouts 17 Monitoring Station Privileges 18 Operator Menu 19 Log Message 19 Online Operators 19 Help Menu 21 Help Contents 21 About 21 View Preferences 22 Monitoring Station Application Window 23 Monitoring Station Tasks 25 Using Tabbed Layouts and Viewers 25 Resizing a Pane 26 Docking a Pane 26 Floating a Pane 27 Chapter 2 - Monitoring Events 29 Event Viewer Overview 30 Event Breakthrough 31 Event Viewer Definitions 32 Event Quick Action Toolbar 32 C•CURE 9000 Monitodng Station GukM 3 EFTA01226648 Event Viewer Toolbar 32 Event Icons 36 Event Viewer Status Bar 36 Event Viewer Columns 37 Event Viewer Context Menu 38 Dual Phase Acknowledgement 39 Dual Phase Acknowledgement Event Viewer 39 Setting Up Dual Phase Acknowledgement 40 Assessing Events 42 Assess Event Viewers 42 Event Assessment Overview 42 Setting Up Event Assessment 43 Privileges for Event Assessment 44 Assessing an Event 44 Acknowledging an Assessed Event 45 Clearing an Assessed Event 46 Closing an Assess Event Layout 46 Document Viewer 47 Live Video Viewer 48 Map Viewer 48 Query Viewer 49 Recorded Video Viewer 49 Report Viewer 50 Event Details Viewer 51 Find in Journal Viewer 51 Event Details 53 Event Details Toolbar 53 Event Details Definitions 54 Event Tasks 56 Acknowledging Events 56 Clearing Events 56 Dual Phase Acknowledgement and Clearing Events 57 Silencing an Event 59 Logging an Event Message 60 Selecting Predefined Log Messages 61 Displaying a Map 61 Displaying Recorded Video 62 Viewing the Event Cause List 62 Resetting Event Actions 63 Sending Email 65 Chapter 3 - Monitoring Activities 67 Activity Viewer Overview 68 Activity Viewer Tasks 69 Performing Manual Actions 69 Navigating the Activities List 69 4 C•CURE 9000 Monitoring Station Guide EFTA01226649 Cancelling a Manual Action 70 Performing Event Actions from the Activity Viewer 70 Manual Action Challenge 70 Printing the Activities List 71 Freezing the Activity List 71 Activity Viewer Definitions 72 Activity Viewer Status Bar 73 Activity Viewer Columns 73 Activity Viewer Context Menu 74 Activity Viewer Icons 74 Filtering of Activity to Application Layouts 85 Permissions per Class of Object in Operator Privilege 85 Messages to the Monitoring Station 85 Messages from Partitions to the Monitoring Station 86 Refresh of Live Display after Communications Loss and Restore 88 Single vs. Multiple Server Comm Loss and Restore 89 Restoring the Views 90 Chapter 4 - Monitoring Status 91 Explorer Bar Overview 92 Non Hardware 92 Hardware Status 93 Video 93 External Applications 93 Explorer Bar Definitions 93 Explorer Bar Status List Tasks 94 Non Hardware Status 99 Doors 99 Reports 102 Dynamic Views 103 Operators 104 Manual Actions 105 Events 106 Maps 108 Groups 109 Elevators 109 Areas 110 Intrusion Zones 114 Guard Tours 116 Hardware Status 118 Controllers 118 Inputs 119 Outputs 120 Readers 121 Video 124 C•CURE 9000 Monitoring Station Guide S EFTA01226650 Video Servers 124 Video Cameras 125 Video Tours 126 CCTV Switches 127 CCTV Cameras 128 IP Cameras 129 Video Views 130 External Applications 132 Chapter 5 - Monitoring Objects 133 Object Viewer Overview 134 Object Viewer 135 Chapter 6 - Monitoring Access 137 Swipe and Show 138 Swipe and Show Legacy Viewer 139 Grace Partition Tab 140 Swipe and Show Default Viewers 143 Chapter 7 - Monitoring Video 149 Video Monitoring Overview 150 Video in the Application Layout 151 Video in the Explorer Bar 152 Video Viewer Definitions 153 Video Camera Toolbar Icons 153 Video Server Toolbar Icons 153 Video Tour Toolbar Icons 154 Video Snapshot Toolbar Icons 155 Chapter 8 - Performing Manual Actions 157 Manual Actions 158 Manual Action Edit Dialog Box 160 Manual Action Edit Definitions 161 Performing a Manual Action 161 Manual Action Details 163 Index 165 a C•CURE 9000 Monitoring Station Guide EFTA01226651 Preface The C•CURE 9000 Monitoring Station User Guide is for new and experienced security system users. The manual describes the features of the C•CURE Monitoring Station application and presents procedures for using it. The manual assumes that the Monitoring Station has been installed and is currently operating. In this preface How to Use this Manual 8 Finding More Information 9 Conventions 10 Software House Customer Support Center 11 C•CURE 9000 Monitoring Station Guide Preface 7 EFTA01226652 How to Use this Manual How to Use this Manual manual includes the following sections. Turn to the appropriate section in this manual for the information you need. Chapter 1: Getting Started with the Monitoring Station This chapter describes the main features of the Monitoring Station application, and the tasks you can perform using it. Chapter 2: Monitoring Events This chapter describes the Event Viewer that is used to monitor Events in the Monitoring Station. Chapter 3: Monitoring Activities This chapter describes the Activity Viewer that is used to monitor Activities in the Monitoring Station. Chapter 4: Monitoring Status This chapter explains the use of the Explorer Bar for displaying the status of objects. Chapter 5: Monitoring Objects This chapter describes how to monitor the status of system objects using the Object Viewer. Chapter 6: Monitoring Access This chapter describes how to monitor access activities using the Swipe and Show Viewer. Chapter 7: Monitoring Video This chapter describes how to monitor access activities using Video Viewers. Chapter 8: Performing Manual Actions This chapter explains how to use Manual Actions. 8 Preface C•CURE 9000 Monitoring Station Guide EFTA01226653 Finding More Information Finding More Information You can access C•CURE 900(1 manuals and online Help for more information about C•CURE 9000. Manuals C•CURE 9000 software manuals are available in Adobe PDF format on the C•CURE 9000 DVD. You can access the manuals if you copy the appropriate PDF files from the C•CURE 9000 Installation DVD English \ Manuals folder. The available C•CURE 9000 and Software House manuals are listed in the C•CURE 9000 Installation and Upgrade Guide, and appear as hyperlinks in the online.pdf file on the C•CURE 9000 DVD English \ Manuals folder. These manuals are also available from the Software House Member Center website Online Help You can access C•CURE 9000 Help by pressing Fl or clicking Help from the menu bar in the Administration/Monitoring Station applications. C•CURE 9000 Monitoring Station Guide Preface 9 EFTA01226654 Conventions Conventions Ibis manual uses the following text formats and symbols. Convention Meaning Bold This font indicates screen elements, and also indicates when you should take a direct action in a procedure. Bold font describes one of the following items: • Acommand or character to type, or • A button or option on the screen to press, or • A key on the keyboard to press • A screen element or name blue color text Indicates a hyperlink to a UR L. or a cross-reference to a figure. table. or section in th is g u de. Regular itak font Indicates a new term. <text> Indicates a variable. The following items are used to indicate important information. NOTE TIP STOP Indicates a note. Notes call attention to any item of information that may be of special importance. Indicates an alternate method of performing a task. Indicates a caution. A caution contains information essential to avoid damage to the system. A caution can pertain to hardware or software. Indicates a warning. A warning contains information that advises users that failure to avoid a specific action could result in physical harm to the user or to the hardware. Indicates a danger. A danger contains information that users must know to avoid death or serious injury. 10 Preface C•CURE 9000 Monitoring Station Guide EFTA01226655 Software House Customer Support Center Software House Customer Support Center Telephone Technical Support During the period of the Agreement, the following guidelines apply: • Software House accepts service calls only from employees of the Systems integrator of Record for the installation associated with the support inquiry. Before Calling Ensure that you: • Are the Dealer of record for this account. • Are certified by Software House for this product. • Have a valid license and current Software Support Agreement (SSA) for the system. • Have your system serial number available. • Have your certification number available. Hours Normal Support Hours Monday through F riday. 8:00 to 8:00 , EST. Except holidays. Emergency Support Hours 24 hours/day, seven days a week, 365 days/year. Requires Enhanced SSA"7 x 24" Standby Telephone Support (emergency) provided to Certified Technicians. For another customers. billable on time and materials basis. Minimum charges appty- See MSRP. Phone For telephone support contact numbers for all reg ions. see C•CURE 9000 Monitoring Station Guide Preface 11 EFTA01226656 Software House Customer Support Center 12 C•CURE 9000 Monitoring Station Guide EFTA01226657 Getting Started with the Monitoring Station This chapter is designed to give you a basic understanding of the Monitoring Station application, to describe its main features, and the tasks you can perform using it. In this chapter Monitoring Station Overview 14 Starting the Monitoring Station 15 Exiting from the Monitoring Station 16 Monitoring Station Viewers 17 Monitoring Station Privileges 18 Operator Menu 19 Help Menu 21 View Preferences 22 Monitoring Station Application Window .23 Monitoring Station Tasks 25 C•CURE 9000 Monitoring Station Guide Chapter 1 13 EFTA01226658 Monaoring Station Overview Monitoring Station Overview The Monitoring Station application lets an Operator keep track of Events, Activities, Access and Device status, and ongoing security access. The Monitoring Station also allows you to perform Manual Actions such as locking or unlocking a door, arming or disarming an input or output, or performing downloads to controllers (the ability to perform Manual Actions is governed by Operator Privileges). The Monitoring Station user interface is designed to be flexible. Your site administrator can create Application Layouts containing the monitoring viewers and status information that are needed to perform the monitoring tasks specific to your site. The Application Layout is built around the concept of multiple Panes containing Viewers. There are Viewers for the important Events and Activities that need to be monitored, Viewers for live Video cameras and Video Tours, and Viewers for Status lists that can show the status of important objects in the system, as well as allow you to perform manual actions, as needed. A single Monitoring Station can have multiple Application layouts displayed at one time, using a tab interface that lets you toggle between layouts. Your Application layout can also have multiple viewers in a Pane so you can tab between camera views, status lists, and Events or Activities. Additionally, your administrator can assign multiple monitors in the Operator editor, so that when you start the Monitoring Station, multiple instances of the Monitoring Station start, with different Application layouts assigned to each monitor. See the C•CURE 9000 Software Configuration Guide for more information. NOTE When you are monitoring activities and events on a high-traffic C•CURE 9000 Server, the Monitoring Station client application can generate a high percentage of CPU Usage. Software House recommends that if you anticipate a high level of activities and events, or if you are monitoring multiple Video devices, you should install and run the Monitoring Station client application on a separate PC from the C•CURE 9000 Server. To do so, when you install the Monitoring Station, choose the client-only installation option, and designate the C•CURE 9000 Server PC as the Server Name during client installation. See the C•CURE 9000 Installation and Upgrade Guide for more information. 14 Chapter 1 C•CURE 9000 Monitoring Station Guide EFTA01226659 Starting the Monitoring Station Starting the Monitoring Station You can start the Monitoring Station from a desktop icon or from the Windows Start menu. To Start the Monitoring Station Start the Monitoring Station by: • Double clicking the desktop icon for the Monitoring Station. a or • flicking Startil•All Progranisl•Softsvare House lo•C • CURE 9000 Monitoring Station. A customized layout is shown in Figure 1 on Page 15. This is only one of several possible ways of configuring the Monitoring Application layout from the Administration application. Figure 1: Monitoring Station Application with Customized Layout View Profortam Bean Logout Tabs EM Meow :dm e, —7 r plo{OJOIotoIoIO Mentz Cameo Nome C•CURE 9000 Monitoring Station Guide Chapter 1 15 EFTA01226660 Exiting from the Monitoring Station Exiting from the Monitoring Station You can exit from the Monitoring Station application by closing the application window. To Exit from the Monitoring Station 1. To exit from the Monitoring Station, click in the upper right-hand corner of the window. 2. If you are the last Operator to exit the Monitoring Station, you will see a dialog box stating "You are the last operator to log off. Are you sure you want to log off?" 3. Click Yes to exit from the Monitoring Station, or click No to cancel exiting the Monitoring Station. 18 Chapter 1 C•CURE 9000 Monitoring Station Guide EFTA01226661 Monitoring Station Viewers Monitoring Station Viewers The Monitoring Station user interface is based on an Application Layout object defined in the C•CURE 9000 Administration application. A layout consists of an arrangement of Panes, each of which can contain multiple viewers. The layout can also include floating windows that contain viewers. In addition, you can also have access to multiple Layouts. For example, if you have three layouts assigned to your Operator account, you will be able to tab between them to view different objects, cameras, and reports. Figure 2 on Page 17 shows a Monitoring Station with three Application Layouts assigned to the Operator. Figure 2: Application Layout Tabs in the Monitoring Station CCURE 9000 - Monitoring Station Operator Help / EAST WING 6.5 View Preferences WEST WING r MAIN WING ~C•CURE 9006' Application Layouts Each Application Layout can contain up to six Panes, and each Pane can contain multiple Viewers. The types of viewers available are: ■ Event Viewer - See Event Viewer Overview on Page 30 ■ Activity Viewer - See Activity Viewer Overview on Page 68 ■ Explorer Bar - See Explorer Bar Overview on Page 92 ■ Object Viewer - See Object Viewer Overview on Page 134 ■ Swipe and Show Viewer - See Swipe and Show on Page 138 C•CURE 9000 Monitoring Station Guide Chapter! 17 EFTA01226662 Monitoring Station Prrviteges Monitoring Station Privileges The tasks you can perform and the objects you can view in the Monitoring Station depend upon the Application Layouts and the Privileges assigned to you as an Operator. Your C•CURE 9000 administrator will create Application Layouts that provide access to the viewers and objects you need to do your job. You may find that you can edit some objects, but not others, and view some objects but not others. You may also find that you cannot move or close viewers in the Application Layout. Any restrictions are based on your Privileges. If you are unable to access capabilities that you need, talk to your administrator to gain access. For more information about Privileges and Operators, see the C• CURE 9000 Software Configuration Guide. 18 Chapter 1 C•CURE 9000 Monitoring Station Guide EFTA01226663 Operator Menu Operator Menu The Operator menu for the Monitoring Station lets you: ■ Log out of the Monitoring Station. ■ Log a message that appears in the Activity Viewer, visible to all Operators with the Activity Viewer active in their Application Layout. ■ View the number of Operators currently logged on. ■ View a list of all Operators who are currently running the Monitoring Station application. Operator Help Logout... Log Message... Online Operators... Log Message From the Operator menu on the Monitoring Station menu bar, select Operator10:Log Message to create a message that appears in the Activity Viewer, visible to all Operators with the Activity Viewer active in their Application Layout. NOTE You cannot access Predefined Log Messages from the Operator menu. To Log a Message 1. Click Operator"- Log Message on the Monitoring Station menu bar. 2. A Log a Message for: dialog box appears for you to type a text message. (You can use Ctrl+V to paste text from the Windows Clipboard into the Log Message.). NOTE A Log Message cannot contain non-printable characters. If you add non-printable characters to a Log Message, an error message appears when you attempt to save the Log Message. 3. Click Save and Close to save the log message and display it in the Activity Viewer. Online Operators You can click the Operator0. Online Operators selection on the Monitoring Station menu bar to display a list of all the Operators, and the number of Operators, currently running a C•CURE 9000 Application. The title bar displays the number of Operators online. To View the Online Operators Glick Operator►Online Operators selection on the Monitoring Station menu bar. C•CURE 9000 Monitoring Station Guide Chapter! 19 EFTA01226664 Operator Menu 2. The Online Operators dialog box appears displaying the amount of Operators logged on in the title bar, listing the Operators who are logged on, and the applications they are running. 3. Click to close the Online Operators dialog box. 20 Chapter 1 C•CURE 9000 Monitoring Station Guide EFTA01226665 Help Menu Help Menu The Help menu provides access to the Monitoring Station online help and to the About Box for the Monitoring Station. You can also access context-sensitive help from a Monitoring Station dialog box by pressing Fl. Figure 3: MonitorMg Station Help Menu Help Contents ■ Select Contents menu selection opens the C•CURE 9000 Monitoring Station help system with the Table of Contents tab visible. ■ Open the About box to display information about the C•CURE 9000 application, including the End User License Agreement and the System, Product, License, and Support details. Help includes a Table of Contents, an Index, and a Search tab. Figure 4: Monitor Station Help System About Select About from the Help menu to display information about the C•CURE 9000 application, including the End User License Agreement and System, Product, License, and Support details. See the C• CURE 9000 System Maintenance Guide for more information about the About Box. C•CURE 9000 Monitoring Station Guide Chapter! 21 EFTA01226666 View Preferences View Preferences If an application layout was configured for View Preferences, and the correct privilege assigned, an operator can click 6a View Preferences to filter partitions and partition groups displayed in the Monitoring Station. The operator cannot change the View Preferences for partitions or partition groups that were assigned to the dedicated list in the Application Layout. If the operator does not have privileges the selection(s) in the View Preferences dialog box will be grayed out. View Preferences also allows or disallows viewing of objects that are in Maintenance Mode if the application layout and the operator privilege allows it. ■ For information about Maintenance Mode, see the C•CURE 9000 Hardware Configuration Guide "Maintenance Mode" chapter. ■ For information about using the View Preferences dialog box, see the C•CURE 9000 Data Views Guide "Application Layout" chapter.. 22 Chapter 1 C•CURE 9000 Monitoring Station Guide EFTA01226667 Monitoring Station Application Window Monitoring Station Application Window The Monitoring Station window is designed to display a monitoring configuration specific to each site's needs, potentially delivering a customized application for each monitoring Station Operator. The basic Monitoring System window consists of Application Layouts that can be arranged as tabbed views, with each layout containing up to six information Panes. Each Pane contains one or more viewers, also arranged as tabs. The Application Layouts must be configured in the Administration application, and then the layouts must be assigned to each operator so they will display on the tabs in the Monitoring Station window. Figure 5 on Page 23 shows an example of the Monitoring Station Window with five empty Panes. Figure 5: Monitoring Station Layout Example NOTE Own, Kt" rot, u., w, Layout Tabs Pane ‘f CCURE 9000 ITuliv.NTabiril.2011i11030,4 After the Administrator configures one or more new Layouts for an Operator, the Operator must close the Monitoring Station application and reopen it to display the new Layout tabs. Figure 6 on Page 24 shows a Monitoring Station layout with four layout panes in the active tab. Each tab has a different layout and configuration of panes. C•CURE 9000 Monitoring Station Guide Chapter! 23 EFTA01226668 Monitoring Station Application Window Figure 6: Monitoring Station Customized Layout Yew Prolorontot Button Dunn., 0 NG. 3 As. C•nm ate a taa a.- Gew ma. • Ilmbmon... 1" T. r ; • 26 2 Yam 60 °tent L. ▪ cm ....., I ; Cs In. Ds* fir Mtn ad Own Mower rfas•Omeatu. P1010folololeis Dolor. Br ono* Coma VIntior The arrangement of Panes, tabs, and viewers is defined by the Application Layouts assigned to every Operator. An Operator with appropriate privilege can further customize the Monitoring Station display. Operators can hide Panes, toggle between viewers in a tabbed Pane, and pop up viewers as floating windows. 24 Chapter 1 C•CURE 9000 Monitoring Station Guide EFTA01226669 Monitoring Station Tasks Monitoring Station Tasks You can perform the following tasks from the Monitoring Station: ■ View Events - See Event Viewer Overview on Page 30 ■ Acknowledge Events - See Acknowledging Events on Page 56 ■ Acknowledging and Clearing Events - See Dual Phase Acknowledgement and Clearing Events on Page 57 ■ View Activities - See Activity Viewer Overview on Page 68 ■ View Non-Hardware Status - See Non Hardware Status on Page 99 ■ View Hardware Status - See Hardware Status on Page 93 ■ View Video Status - See Video on Page 124 ■ View Objects - See Object Viewer on Page 135 ■ View Video - See Video Monitoring Overview on Page 150 ■ Log Event Messages - See Logging an Event Message on Page 60 ■ View Online Operators - See Online Operators on Page 19 ■ Perform Manual Actions - See Performing a Manual Action on Page 161 ■ View Swipe and Show - See Swipe and Show on Page 138 ■ View Tabbed Layouts and Viewers - See Using Tabbed Layouts and Viewers on Page 25 ■ Resize a Pane - See Resizing a Pane on Page 26 ■ Dock a Pane - See Docking a Pane on Page 26 ■ Float a Pane - See Floating a Pane on Page 27 Using Tabbed Layouts and Viewers If the Monitoring Station includes tabbed Application layouts and tabbed Viewers, you can toggle between layouts and Viewers while you are working. Tabbed Application layouts are multiple Application layouts that are configured in the Monitoring Station for an Operator. If an Operator is assigned more than one Application layout on the Operator Editor layout tab, each of those Application layouts appear as a row of tabs across the top of the Monitoring Station. You can click a tab to display that layout. Tabbed Viewers are multiple Viewers that are configured in the same Pane in an Application layout. A row of tab names appears at the bottom of the Pane. You can click a tab to display that viewer. Using Tabbed Application Layouts 1. If your Monitoring Station includes tabbed layouts, the tabs are visible just below the Operator and Help menu bar. The layout names shown here are examples only. C•CURE 9000 Monitoring Station Guide Chapter 1 25 EFTA01226670 Monitoring Station Tasks C•CURt 9000 Monitoring Station Operator Help / EAST WING 66 View Preferences 7. WEST WING MAIN WING _Lai ~C•CURE 9000 2. Click a tab to display that Layout. Each time you click a tab, a different Layout appears, with different Viewers, Panes, and floating windows (depending on the Layout's configuration). Using Tabbed Viewers I. If your Monitoring Station includes tabbed Viewers, the tabs are visible at the bottom of the Pane. (The Viewer names shown here are examples only; the names you see will probably be different.) 1152 video tour le video serval -1038.145.1 go Cameral el vaffil Camera4 2. Click a tab to display that Viewer. Each time you click a tab, a new viewer appears. Resizing a Pane If you have the appropriate Operator Privileges, you can change the size and position of Panes within the Monitoring Station. To Resize a Pane I. In the Application Layout Editor, hover the mouse pointer over the border of the Pane that you want to resize. The mouse pointer changes to ± for a vertical border or + for a horizontal border. 2. Click and hold the left mouse button and drag the border to the width you want. Docking a Pane A Pane in an Application layout can be docked to the nearest side of the Layout using the Auto Hide feature. A docked Pane is visible when you select it or hover over it. The Pane hides or "docks" to the nearest edge when you are not using it. Auto Hiding a Pane You can set a Pane to Auto Hide so that it docks to the side of the Layout and is visible only when you need it. To Auto Hide a Pane 1. In an Application Layout, click ¢ to change the Pane to docked 2. When you move the mouse pointer away from the Pane, the Pane Auto Hides and a Viewer name tab (the name of the currently active Viewer in the Pane) is docked to the nearest edge of the layout. 28 Chapter 1 C•CURE 9000 Monitoring Station Guide EFTA01226671 Monitoring Station Tasks Pinning a Pane You can set a Pane to always be visible by pinning it. To Pin a Pane 1. In an Application Layout, hover over the viewer name tab of a docked (Auto Hide) Pane to open the Pane. 2. Click CI to change the Pane to Pinned a. Floating a Pane You can cause a Pane to open as a floating window above the Application Layout. You can also reset (de-float) a floating Pane so that it is anchored in the Application Layout again. To Create a Floating Pane 1. In the Monitoring Station, double-click the title bar of a Pane. yearn 1 X 2. The Pane re-appears as a floating window. 3. Drag the Pane to a new position. A shaded outline shows you where the Pane will be placed. 4. Release the mouse button to drop the Pane into a new position. To Reset a Floating Pane 1. Double-click the title bar of a floating Pane. 2. The Pane will snap back onto the layout and will no longer be a floating Pane. C•CURE 9000 Monitoring Station Guide Chapter! 27 EFTA01226672 Monitoring Station Tasks 28 Chapter 1 C•CURE 9000 Monitoring Station Guide EFTA01226673 2 Monitoring Events This chapter describes the Event Viewer that is used to monitor Events in the Monitoring Station. In this chapter: Event Viewer Overview 30 Event Breakthrough 31 Event Viewer Definitions 32 Dual Phase Acknowledgement 39 Assessing Events 42 Event Details 53 Event Tasks 56 Sending Email 65 C•CURE 9000 Monitodng Station Guide Chapter 2 29 EFTA01226674 Event Viewer Overview Event Viewer Overview The Event Viewer tracks and displays all events. Events are user-programmable components of the C•CURE 9000 Administration system that are used to invoke system actions, messages, and display maps. You can click an Event in the Event list to review the event and take action on it. One of the most common actions you can perform on an event is to acknowledge the event. Events can be triggered by: ■ Schedules - A Schedule can be set to be active at specific times, and the Event can be specified to be active while the schedule is active. ■ Another event - An event can activate other events. ■ State changes - A state change in an object, such as the activation of an input or a "door forced" violation, can trigger an event. Events can trigger one or more of the following typical actions: ■ Activating/deactivating outputs ■ Arming/disarming inputs ■ Locking/unlocking doors ■ Controlling access to elevators ■ Recording Video from a camera See the following for more information about managing Events in the Monitoring Station. • Event Breakthrough on Page 31 • Assessing Events on Page 42 • Dual Phase Acknowledgement on Page 39 • Event Details on Page 53 • Event Tasks on Page 56 • Event Viewer Definitions on Page 32 30 Chapter 2 C•CURE 9000 Monitoring Station Guide EFTA01226675 Event Breakthrough Event Breakthrough Event Breakthrough is intended to ensure that the Monitoring Station immediately opens in front of all other open windows when an important or crucial event configured for Breakthrough activates. An Event is configured for Breakthrough on the Options tab in the Events Editor. See the C•CURE 9000 Software Configuration Guide for more information. NOTE Event Breakthrough should be reserved for Events that are important enough to require immediate action by a logged on Operator. The Event Viewer supports Event Breakthrough. For Event Breakthrough to occur, at least one of the Application Layouts for the Operator must have an Event Viewer configured. If an Event viewer is not currently visible in the Monitoring Station, the first Application Layout tab, from left to right, that contains an Event Viewer becomes the active tab. If the Monitoring Station is minimized, it is restored to the display. If the Monitoring Station is not open in front of all the currently opened windows, it is pushed to the front so that it is visible to the Operator. C•CURE 9000 Monitoring Station Guide Chapter 2 31 EFTA01226676 Event Viewer Defindions Event Viewer Definitions The buttons on the Event Viewer Toolbar, the column headings for the Event list, the Event icons, and the Event context menu are described in the following tables. • Event Viewer Toolbar on Page 32 • Event Icons on Page 36 • Event Viewer Status Bar on Page 36 • Event Viewer Columns on Page 37 • Event Viewer Context Menu on Page 38 Event Quick Action Toolbar The Event Quick Action toolbar is an option that is enabled when an Event Viewer is configured on an Application Layout. The Event Viewer buttons displayed depend on the Event Viewer buttons selected in the Application Layout configuration. These buttons allow you to perform important Event functions directly from the Event Viewer, without opening Event Details or other viewers. Figure 7 on Page 32 shows the Quick Action toolbar displayed if "Show Quick Action Buttons" was selected (and leaving all the check boxes selected under Event) in the Event Viewer configuration. Figure 7: Event Viewer GuickAction Toolbar Event Viewer Events which require no edict): Pending AcknoMedge. Pending Clear Date Time 0 k Name Astroty o i nicety 511 Active Causes Count If a button's function is not relevant to the currently selected Event, the button is unavailable (grayed out). Example You highlight an Event and the Display Map button is unavailable. This is because there is no Map object associated with the selected Event. See Event Viewer Toolbar on Page 32 for definitions of all the buttons on the Event Viewer toolbar. Event Viewer Toolbar Table 1 on Page 32 describes the buttons on the Event Viewer Toolbar. Table 1: EventViewer Toolbar Button Name Description iTop Go to the top of the Event list. and disable Auto Scrolling of the Event bst. 32 Chapter 2 C•CURE 9000 Monitoring Station Guide EFTA01226677 Event Viewer Definitions Event Viewer Toolbar (continued) Button Name Description g • Bottom Go to the bottom of the Event list. and disable Auto Scrolling of the Event list. a a Page Up Displays the previous page of Events. and disablesAuto Scrolling of the Event list. V V Page Down Displays the next page of Events. and disables Auto Scrolling of the Event list. 1• Freeze timeout Click this button to stop the Event display from scrolling. A progress bar appears allowing you to view the amount of time left for the Freeze timeout. The progress bar disappears, and scrolling resumes, after the set period of time elapses, or if the Freeze timeout is stopped manualty. • Clicking on the progress bar restarts the progress bar countdown. • To stop the Freeze timeout, click on the Freeze tlmeout button. The default value is 30 seconds and the maximum value is 60 seconds. Nil Print Prints the current Event list to the default system printer. NOTE: Operators must have the Print privilege to be able to print. The Print privilege isconfigured in the Privilege dialog box. See the C•CURE 9000 Software Configuration GuidePrivilege' chapter. Email Opens the EmailActivitydialog box to Email selected items. or all items. in the Event Viewer. See Sending Emailon Page 65 0 Perform event assessment on the currentty selected event Opens the Assess Event Application Layout for the selected Event. If the selected Event is not linked to an Application Layout, this button is unavailable. This button is displayed onty d the Operator has the Assess Event Privilege. P1 Acknowledge the currentty selected event Click to Acknowledge the Event. This button is unavailable d: • The current Operator does not have permission to acknowledge Events. • The selected Event does not require acknowledgement. • The selected Event cannot be acknowledged because it still has active causes. T his button is d 'splayed on ty if the Event Viewer option Show Quick Action Buttons is enabled. C•CURE 9000 Monitoring Station Guide Chapter 2 33 EFTA01226678 Event Viewer Definitions Event Viewer Toolbar (continued) Button Name Description % Acknowledge al the events available Click to Acknowledge Al Events that need Acknowledgement. If at least one active Event which is waiting for Acknowledgement requires a log message, the user can enter a custom Log Message. If confirmed, al the Events in the kst get the entered Log Message. If canceled, none of the Events are acknowledged. If an active Event requires an acknowledgment and needs a Log Message but requires the user to enter a Pre-defined Log Message, that Event is skipped. IndividualAdmowledgement is required for such an Event. If none of the active Events waiting for Acknowledgement require entering a Log Message, the Log Message dialog box is not displayed. If an adorn Event requiresacknowledgment and clearing, the event state changes to Pending Clear after it is a acknowledged. This button isdisplayed only if the Event Viewer opts, Show Acknowledge All Button isenabled. Clear the currentty selected event Click to Clear the selected Event. This button isdisplayed only d the Event Viewer *put,- Show a LI ICk Action Buttons isenabled E3 NI] Clear all the events available Click to Clear al Events that need to be Cleared. If at least one adorn Event pending Cleared requires a log message, the user can enter a custom Log Message. If confirmed, al the Events in the list get the entered Log Message. If canceled, none of the Eventsare deared. If an adorn Event Pending Cleared needs a Log Message, but requires the use to enter a Pre-defined Log Message, that Event is skipped. Individual Clew ,v be required for such an Event. If none of the active Events Pending Clear require entering a Log Message. the Log Message dialog box is not displayed. If an Acknowledged Event Pending Clear is reactivated, the Event returns to the Pending Acknowledgement state. This button is displayed only if the Event Viewer options Show Quick Action Buttons isenabled. O Silence the currently selected event Cbd< to Silence the Event. This button is displayed only d the Event Viewer option Show Quick Action Buttons is enabled and the current Operator has permission to silence events. .., Silence all the events available Click to Silence All Events. This button is d isplayed only if the Event Viewer optionsShow Quick Action Buttonsand Show Acknowledge All Button and Silence All are enabled. a Reset actionsof the currently selected event Cbck to reset Event Actions. This button is displayed only if the Event Viewer option Show Quick Action Buttons isenabled and the current Operator has permission to reset actions for Events.. 34 Chapter 2 C•CURE 9000 Monitoring Station Guide EFTA01226679 Event Viewer Definitions Event Viewer Toolbar (continued) Button Name Description -L. Add a Log Message for the currently selected event Click toenter a Log Message, or to selects Predefined Log Message. This button is displayed onty d the Event Viewer option Show Quick Action Buttons isenabled. Acknowledge and Clear the currently selected event Click to Acknowledge and Clear the selected Event. if the Event pending Acknowledgement or Clearing requires a log message,or a pre-defined log message, the user can enter a custom Log Message, or select from a kst of pre-defined log messages. If the Event Acknowledgement or Clearing does not require entering a Log Message, the Log Message dialog box is not displayed. This button is displayed only d the Event Viewer options Show Quick Action Buttons and Show Acknowledge and Clear Button are enabled. VA. Acknowledge and ClearAll the events available Click to Acknowledge and Clear all Events that need to be Acknowledged and Cleared. if at least one active Event pending Acknowledgement or Clearing requires a log message, the user can enter a custom Log Message. If confirmed, all the Events in the list get the entered Log Message. If canceled. none of the Events are acknowledged or cleared. If an active Event Pending Acknowledgement or Clearing needs a Log Message, but requires the user to enter a Pre-defined Log Message, that Event is skipped. Individual Admowledgement or Clearing r will be required for such an Event. If none of the active EventsAdulowledgement or Clearing require entering a Log Message, the Log Message dialog box isnotdisplayed. This button is displayed only if the Event Viewer options Show Quick Action Buttons isenabled. Display the map associated with the currently selected event Click to display a Map that isassociated with the recorded Video that is associated with the Event using the Event editor General tab Map Link option. If the selected Event isnot linked to an Application Layout, this button is unavaiable. This button is displayed only if the Event Viewer option Show Quick Action Buttons isenabled. o Display the recorded video associated with the currently selected event Click todisplay recorded Video that isassociated with the Event using the Event editor Action tab. If the selected Event isnot linked to an Application Layout, this button is unavadable. This button is displayed only if the Event Viewer option Show Quick Action Buttons isenabled. Display the We video associated with the currently selected event Click to display We Video that is associated with the Event using the Event editor Assess Configuration tab. If the selected Event isnot linked to an Application Layout, this button is unavaiable. This button isdisplayed only if the Event Viewer option Show Quick Action Buttons isenabled. Display the document associated with the currently selected event Click todisplaya document that isassociated with the Event using the Event editor Asset Configuration tab. If the selected Event isnot linked to an Application Layout, this button is unavailable. This button is displayed onty d the Event Viewer option Show Quick Action Buttons is enabled. C•CURE 9000 Monitoring Station Guide Chapter 2 35 EFTA01226680 Event Viewer Definitions Event Icons The following Event icons are the default pictures for each of these Event states. These icons can be customized to show different pictures. See the C•CURE 9000 Software Configuration Guide for more information. Table 2: Event Icons Icon Name Description Unknown This Event has an unknown status because it is not enabled. aAcknowledgement overdue This Event has active causesand acknowledgement isoverdue. / / ...-- .7-Active acknowledged This Event has active causes and it has been acknowledged. Active requires acknowledgment This Event has active causes, but needs to be acknowledged. alArmed This Event isarmed. This Event isdisarmed. VDisarmed Requires clear This Event has active causes and needs to be cleared. IUTClear overdue This Event was configured to be cleared during a specific time frame and is still waiting to be cleared. • ,-..,,/ 7 Active cleared This Event was cleared and has no active causes. Event Viewer Status Bar The Event Viewer Status Bar shows the current number of Events in the Count field in the lower right-hand corner of the Event Viewer window. 36 Chapter 2 C•CURE 9000 Monitoring Station Guide EFTA01226681 Event Viewer Definitions Figure 8: Count Field Location on Event Viewer Status Bar F (-CURE 9000 Monitonnq Station Operator Help Dual phase event acknowledgement layout EAST VuING Event Vet Ev 66Vren Preferences V OCURE 9000 t ewer - Events which require no action. Pending AcknoWecitie. Pending Clear C.T.0 Thre kit riaThm 4=11 Nrrte Pncerty Active Causes Count 11112/2014. 11:01:21 AM Door Open 150 0 el ozurri. I Event Viewer Columns The following columns appear on the Event Viewer. You can sort the Event list by clicking on any of the column headings. Table 3 on Page 37. The arrow on the I-leading ( - or ), shows the sort order (ascending or descending) for the list. Table 3: Event Viewer Columns Column Description Icon Displays the Event icon that shows the state of the Event. Click the icon to open the Event Details dialog box. which displays data ded information about the Event. and a lbws you to Acknowledge, Silence, or Reset the Event. or enter a Log Message. Date - Time Displays the date and time of the Event's activation. Name Displays the name of the Event. Activity Displays the Event Message (done is oonfig ured in the Event Messages tab of the C•CURE 9000 Administration Client Application). Priority Displays the Event Priority for this Event. Active Causes Count Displays the number of active causes for this Event. You can right click this Event and select Show Active Causes to open the Cause List for this Event to review and take Manual Action on the Event causes. C•CURE 9000 Monitoring Station Guide Chapter 2 37 EFTA01226682 Event Viewer Definitions Event Viewer Context Menu You can right-click any Event in the Event Viewer to open a context menu that provides options that are specific to the Event. See Table 4 on Page 38. Table 4: Event Viewer Context Menu Selection Description Edit Opens the Events Editor to edit the settings for the Event. Available onty if the Operators Privileges a lbw editing of Event objects. Delete Delete the selected Event from the database. Available onty if the Operators Privileges albw deletion of Event objects. Set Property Displaysa dialog box that lets the Operator choose a propertyof the selected Event and change that property's value. Available only if the Operators Privileges allow editing of Event objects. Add to Group Displays a dialog box that lets the Operator add this Event to a Group. Available onty if the Operator's Privileges allow editing of Event objects and Groups. Export Selection Allows you to export and save the selected Event as an .xml file. T h is option opens a window where you can save the file in XML format to a local directory. Find in Audit Log Opens a Query Para meters d ialog box in which the Operator can enter prompts and/or modify the q uery criteria to search for entries in the Audit Log that reference the selected event. When found, the resutts display in a separate Dynamic view. Find in Journal Opens a Query Parameters dialog box in which the Operator can enter parameters and/or modify the criteria to search for records of activity (messages) in the Journal that reference the selected event. When found, the resutts display in a separate Dynamic view. Activate To make the selected event active. For example, selecting a "Sound Alarm' event and selecting Activate from the context menu makes the alarm actualty sound. This is a Ma n ual Action on the event. Deactivate To make the selected event inactive. For example, selecting a "Sound Alarm' event and selecting Deactivate from the context menu would turn off the active alarm sound. This is a Manual Action on the event. Arm Select Arm to man ualty arm the Event. This change is logged in the Activity Viewer as a Manual Action. Disarm Select Disarm to ma n ua itl,d isarm the Event. This change is logged in the Activity Viewer as a Manual Action. Show Active Causes Select Show Active Causes to open a Cause List that displays the state of the Event and provides two manual action button& • Activate to set the Event to Active. • Deactivate to set the Event to Inactive. Show Armed Causes Select Show Armed Causes to open a Cause List that displays the state of the Event and provides two manual action buttons: • Arm to manualty arm the Event. This change is logged in the ActivityViewer as a Manual Action. • Disarm to ma n ualty d isarm the Event. This change slogged in the Activity Viewer as a Manual Action. Details Opens an Event Details dialog box that lists the details for the event, and provides a toolbar for taking action to Acknowledge, Silence. Reset, or log the Event, and view the two most recent video recordings for the event.. See Event Data its on Page 53 for more information. Change Partition Opens a dialog box that allows you to change the Partition to which the Event belongs. In thedialog box. the Property of the event displays, which is the current Partition, and you can browse to select the Value, which would be the new Partition for the Event. 38 Chapter 2 C•CURE 9000 Monitoring Station Guide EFTA01226683 Dual Phase Acknowledgement Dual Phase Acknowledgement Dual Phase Acknowledgement manages events by requiring that an event remain active after it is acknowledged until it is cleared. NOTE ■ By default, an event is automatically removed from Pending Clear and back to requiring Acknowledgement if the event is reactivated. ■ If you are using victor and acknowledge and/or clear an event in the C•CURE 9000 Monitoring Station, the event is automatically acknowledged and/or cleared in victor. ■ Dual Phase Acknowledgement can be configured to Acknowledge and Clear events in one Event pane. However, it is recommended to have events which need to be cleared in a separate pane then those needing to be acknowledged. See the following for more information: • Dual Phase Acknowledgement Event Viewer on Page 39 • Setting Up Dual Phase Acknowledgement on Page 40 • Dual Phase Acknowledgement and Clearing Events on Page 57 Dual Phase Acknowledgement Event Viewer Figure 9 on Page 40 shows a Dual Phase Acknowledgement configuration. In this example, the Application Layout was configured to use Dual Phase Acknowledgement in two panes, as well as the Activity Viewer, therefore displaying three panes: ■ Event Viewer (top pane) - Displays Events which require no action and Events Pending Acknowledgement, and Events pending Acknowledgement and requiring Clearing. ■ Events Viewer (middle pane) - Displays Events Pending Clear. ■ Activity Viewer (bottom pane) - Displays all system activity. For information about the Event Viewer Toolbar buttons, see Event Viewer Toolbar on Page 32. C•CURE 9000 Monitoring Station Guide Chapter 2 39 EFTA01226684 Dual Phase Acknowledgement Figure 9: Du