Artificial Intelligence in Financial Services 2025

Images: Getty Images, Unsplash Disclaimer This document is published by the World Economic Forum as a contribution to a project, insight area or interaction. The findings, interpretations and conclusions expressed herein are a result of a collaborative process facilitated and endorsed by the World Economic Forum but whose results do not necessarily represent the views of the World Economic Forum, nor the entirety of its Members, Partners or other stakeholders. © 2025 World Economic Forum. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, including photocopying and recording, or by any information storage and retrieval system.Contents Reading guide 3 Foreword 4 Executive summary 5 Introduction 6 1 AI landscape in financial services 7 2 Seeing early value from AI implementation 11 3 Moving towards an AI-powered future 12 4 AI in the workforce 14 5 AI risks and challenges 15 6 Prioritizing responsible AI 17 7 AI regulation challenges 18 Conclusion 20 Contributors 21 Endnotes 25 Artificial Intelligence in Financial Services 2