Artificial Intelligence in Telecommunications 2025

Images: Getty Images Disclaimer This document is published by the World Economic Forum as a contribution to a project, insight area or interaction. The findings, interpretations and conclusions expressed herein are a result of a collaborative process facilitated and endorsed by the World Economic Forum but whose results do not necessarily represent the views of the World Economic Forum, nor the entirety of its Members, Partners or other stakeholders. © 2025 World Economic Forum. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, including photocopying and recording, or by any information storage and retrieval system.Contents Reading guide 3 Foreword 4 Executive summary 5 1 Context and industry imperatives 6 1.1 Context 6 1.2 Industry imperatives 7 2 Industry adoption 10 2.1 Present scenario 11 2.2 Emerging and future scenarios 16 3 Challenges and enablers 19 3.1 Data, infrastructure and architecture 19 3.2 Workforce, talent and culture 20 3.3 Responsible AI 21 4 Collaboration opportunities 22 Conclusion 24 Contributors 25 Endnotes 27 Artificial Intelligence in Telecommunications 2