Calls for action Leaders should consider the following actions when seeking to maximize the positive impacts and minimize the risks from AI and digital health initiatives in their business. CEO and executive leadership –Champion health equity and the elimination of health disparities throughout the workforce (e.g. employee workplace health risk exposures) and in offerings and services (e.g. quality and accessibility for underserved populations), communities (e.g. investments in community health) and wider business environments (e.g. health equity promotion through advocacy and public statements)25 –Promote equity and inclusion as measures of the successful development/deployment of AI –Ensure that there are robust systems in place for data protection, for addressing bias sets and for the ethical use of health data –Adapt AI-driven health-tool procurement processes to create incentives for the delivery of employee engagement and health outcome targets instead of taking a fixed-price approach to accessing the technology People and culture leaders (chief people officers and their teams) –Review people analytics governance to ensure that processes do not contribute to risks to mental ill health and burn-out but enhance employee well-being and engagement –Ensure that diversity, equity and inclusion (D, E & I) policies include health equity requirements in the digital health and AI environmentChief health officers and their teams –Promote and develop support processes to manage stress and minimize the mental health impacts of the uncertainties associated with digital technology –Ensure that the health and wellness AI technologies deployed are rigorously evaluated prior to deployment through well-designed studies to demonstrate their sustainable and positive impact on health outcomes Contributors Lead Author Richard Heron Visiting Professor of Work, Health and Organisations, University of Surrey, and Expert Advisor, World Economic Forum World Economic Forum Nga Leopold Programming and Community Lead, Centre for Health and Healthcare Andy Moose Head of Health and Wellness, Centre for Health and Healthcare Antonio Spina Lead, Digital Healthcare Transformation Initiative, Centre for Health and Healthcare

Digital Health and AI 2024