Global Lighthouse Network 2025

The mindset for making digital transformation stick Competing in a dynamic technology landscape demands a mindset and investment approach focused on enabling the people on the frontline of transformational change. Lighthouses resist the temptation to invest in every new technology trend, instead investing roughly four times as much on the process and people enablers as they do on new technology. That means for every $2 spent on tech innovation, Lighthouses spend $3 on process debt reduction and $5 on scale and adoption. By contrast, most players in the production space spend closer to one or two times their tech investment on these same enablers. Lighthouses are embracing four approaches to implementing and sustaining impact at scale (see Figure 6): –Preventing process debt. –Investing in people, process and technology capabilities. –Assetizing for scale, meaning the deployment of structures and tools to scale solutions quickly –Taking a localized approach to solution adoption by the local frontline talent. This chapter will explore each of these approaches and what they mean in practical terms, presenting real examples from the 2024 Lighthouse cohorts. For every $2 spent on tech innovation, Lighthouses spend $3 on process debt reduction and $5 on scaling-up and adoption. Lighthouse approaches to implement and sustain impact at scale FIGURE 6 Source: Global Lighthouse Network.How do I give the frontline tools to drive digital change? – Designing human-centric processes – Investing in the frontline – Building adoption programmes to make digital stickWhat process changes and solutions do I deploy site-wide? – Understanding process debt – Optimizing information flows – Designing data flows to enable people and material What do I need to scale-up solutions network-wide? – Deploying composable assets (modular, reusable components for scalability) – Empowering the workforce with low/ no-code toolsWho do I need to bring digital to the frontier? – Selecting the right development approach – Being digitally driven, but not just by technologists What differentiates enabling use cases vs. sustainable investment for Lighthouses is an in-house technology roadmap with clearly defined priorities. This often enables sites to develop technical capabilities simultaneously across centres of excellence (CoE) to support large-scale deployment.Adoption Process debt Capabilities forScaling-up innovationPreventing process debt Localizing adoption with the frontline Assetizing for scale Investing in your capabilitiesIn-house technology roadmap2 Global Lighthouse Network: The Mindset Shifts Driving Impact and Scale in Digital Transformation 12