Executive summary As governments navigate the complexities of modernizing the public sector, GovTech (short for government technology) will be a central catalyst in transforming public service delivery. The main objective of this report is to measure the potential of GovTech, given its profound public impact (see A1). Furthermore, this report presents insights from seven country case studies, illustrating current GovTech initiatives, potential impact areas and the important role it already plays today. 1. GovTech is entering a new era GovTech refers to the design and application of technological products and services in public institutions. While governments have consistently adopted technology to modernize operations, the scale, speed and scope of what is possible in the next decade is unprecedented. Many of the technologies now available for the public sector offer the ability to create comprehensive systems that streamline government functions and interactions with both citizens and businesses. These tools no longer operate in isolation but are part of interconnected frameworks capable of transforming public administration. Simultaneously, governments worldwide face pressing challenges that will be difficult to address without the adoption of GovTech solutions. This convergence of technological capability and governmental needs presents a unique opportunity for GovTech. However, the transition into this new era will not be uniform, with certain countries advancing in some areas while others prioritize different facets of technological adoption. The evolution of GovTech will thus be both gradual and varied, reflecting diverse governmental contexts and priorities globally. 2. GovTech presents a $9.8 trillion opportunity for global public impact The GovTech market is expected to expand from $606 billion in 2024 to $1.4 trillion by 2034, creating a $9.8 trillion opportunity to generate public value in 2034. This opportunity will be realized through the three key value drivers: –Efficiency gains: Streamlining processes, reducing costs and improving service quality –Transparency gains: Enhancing accountability in process, reducing corruption and building public trust –Sustainability gains: Optimizing resources, cutting waste and supporting environmental sustainability A true GovTech transformation promises far- reaching benefits, from more efficient resource allocation and data-driven decision-making to the creation of new value across public services. By streamlining processes and improving accountability, governments could deliver faster, more responsive services tailored to the needs of their populations. Beyond its immediate impact on governance, GovTech stands to spur innovation across sectors, job creation and global economic growth. In this sense, GovTech is not just a tool for modernizing bureaucracy; it emerges as a potent engine for global progress. 3. For GovTech to reach its full potential, decisive action is needed Realizing the potential of GovTech requires strategic and decisive action, tailored to the regional, constitutional and political landscape of each country. This report explores how Azerbaijan, Bahrain, Brazil, Germany, Malaysia, Rwanda and Ukraine are modernizing their public sectors. Across these case studies, a theme emerges: to fully realize GovTech, governments must build robust IT infrastructure, futureproof public services, promote closer public-private collaboration and maintain a strong focus on citizen-centric solutions. This approach is not just about digitizing processes – it is about rethinking how governments can better serve their people.The true potential of GovTech lies in its profound public impact. The Global Public Impact of GovTech: A $9.8 Trillion Opportunity 4

The Global Public Impact of GovTech 2025