Foreword In an era where citizens demand more from their governments – more transparency, more efficiency, more responsiveness – technology stands as both the challenge and the solution. GovTech (government technology) represents the next frontier in governance, where innovation meets accountability. As artificial intelligence (AI), data analytics and digital platforms become the backbone of public administration, the potential to redefine how governments operate is immense. GovTech doesn’t just promise to streamline services; it has the power to rebuild trust and transform the role of government in shaping a more equitable, connected and resilient future. This report explores the vast opportunities of GovTech, showing how digital tools – from AI- enhancing decision-making processes to platforms that promote citizen engagement – can be harnessed to modernize public sector operations. Yet, the potential of GovTech extends far beyond technological innovation; it lies in increasing agility, accountability and transparency across all levels of government. GovTech is a catalyst for unprecedented efficiencies, bridging societal divides and facilitating a new era of trust between governments and the people they serve.The challenge for government leaders and policy-makers is clear: to realize this potential, there must be a commitment to embracing innovation, overcoming legacy barriers and promoting collaboration between the public and private sectors. This report highlights successful GovTech implementations from around the world, offering both inspiration and practical guidance on navigating the complexities of digital transformation. It underscores the importance of a well-executed GovTech strategy – one that is citizen-centric, data- driven and resilient, particularly in an age where digital trust and security are paramount. As you explore the insights and recommendations presented in this report, we invite you to envision a future where GovTech is not just an enhancement to public service but a foundational pillar of governance. The path forward is not without its challenges, but the rewards for those who lead this transformation will be unparalleled – reshaping not only government efficiency but the very relationship between state and citizen. The journey of GovTech is about building smarter, more inclusive and more responsive governance for the future. Now is the time to seize this $9.8 trillion opportunity and chart a course towards a new era of digital governance.Børge Brende President and CEO, World Economic ForumMarkus Richter State Secretary and Federal Commissioner, Information Technology, Federal Ministry of the Interior and Community, Germany Aiman Ezzat Chief Executive Officer, Capgemini The Global Public Impact of GovTech: A $9.8 Trillion OpportunityJanuary 2025 The Global Public Impact of GovTech: A $9.8 Trillion Opportunity 3

The Global Public Impact of GovTech 2025