Images: Getty Images Disclaimer This document is published by the World Economic Forum as a contribution to a project, insight area or interaction. The findings, interpretations and conclusions expressed herein are a result of a collaborative process facilitated and endorsed by the World Economic Forum but whose results do not necessarily represent the views of the World Economic Forum, nor the entirety of its Members, Partners or other stakeholders. © 2025 World Economic Forum. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, including photocopying and recording, or by any information storage and retrieval system.Contents Foreword 3 Executive summary 4 1 Why GovTech? Why now? 5 2 The global GovTech market in numbers 8 3 The $9.8 trillion public value of GovTech 11 3.1 Efficiency gains 12 3.2 Transparency gains 14 3.3 Sustainability gains 14 4 GovTech in action: country cases for implementation 15 4.1 Azerbaijan: entrepreneurial governance driving a GovTech transformation 16 4.2 Bahrain: collaborative citizen engagement for better quality of life 17 4.3 Brazil: public-sector innovation across all levels of government 17 4.4 Germany: a GovTech ecosystem that strengthens public-private collaboration 18 4.5 Malaysia: pioneering GovTech with a data-driven focus 19 4.6 Rwanda: advancing to a knowledge economy with GovTech 20 4.7 Ukraine: resilience and innovation with a “state in a smartphone” vision 21 4.8 Synthesis: expanding the scope for GovTech 22 5 Turning plans into progress 24 Conclusion 27 Appendices 28 A1 Glossary 28 A2 Additional information for the country cases 29 A3 Methodology 29 Contributors 31 Endnotes 33 The Global Public Impact of GovTech: A $9.8 Trillion Opportunity 2

The Global Public Impact of GovTech 2025