9-11-interviews-2001-09-sep-01-of-08

FBI Vault

9 11 Commission Report

9 11 Interviews 2001 09 Sep 01 Of 08

49

Document text

¢~92~103<S2.adv.doc  C-YR fm_rn UA Flight #93» LM _ j_ H; ~ V
The cuckpit voice recurder  C-VR} instaiied. tin the aimmft apuueii the? iast 3i vminutas 0f L
audia informatian on solid state ¬i$CIID1&#39;LiG me-rnoryii Tim recorder records 4 distinct
channels rom the aircraft*s audio sysnrm. 1:26 channel icomainsi audio informatiinnfrem
an Qpcn cockpit area mierophoné that is metmtcdvin the camtcz sf iii: cockpit. abeve this
wincishie-id. "ihe remaining 3 chaimeis cantain aircra: radio infcigmation from
microphcmes in the C&p¬8.il&#39;§S, Co-Wpilofsi, and cockpit jiump seafs head sets. __
The majurity mt the ii1fam1_ati<.m found an the; "transcript was heard on the ccwkpiti area . &#39;
microphone §3i13Ii1iL¬&#39;i ofthe wise recorder {iabieci cam~ 01;. the &#39;§l:§:l_,l$C,Ii§1i:l.
Every attmpt wasvmaiie to icieniify the speakers heard 01111i"16 rizmrdingi
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Hwhite iamale, Qi tha same adzesseai and New York Stata POLAQE ¬NY$PL%%WWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWW]was apprised of the idenpitias sf
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fallcwing iffmiii &#39;
On % T"2" , aometime aftar 9:3Ga.m., wh is in ; ZZZZZ NSrwiwfiece, was W13 QR 111$:  W jjjjjjjj92 had beeQ4£alk1nq t§T* [ Jezem" Logan G*ick, whe J_;::W_;__1éWWWWWWWWWWWWWWWWW I lag  W il§&#39;1"=-IA in an
WWWWWmwwwmwmwwwmwmwmwmféiéé ai:pl¢ne p&Sb¬g@IE were gwing tu
thrée hiwackers, wk w i "" the cockpit of Néttsmpt to ovex @ éWv J    » . theairplane. when got the t&l&ph0ne[:if::%f:if:] e only neard&#39; &#39; went DSilence on thtE;&phQE, than thrae, feur, Qr rive minutes 92 jg,
and ahare were high pitched screaming neises cmming over the telephone,
that ssunded like they were caming from a distance from the airplaneteleph0ne@ [::::::]describad the noises as sounding similar to the
screams coming tram individuals riding a taller coastexi Thera wasthen several minutes sf silence on the telephona, Then[;:::::3hea:d a
series of high pitched screaming seunds again, failcwed my a noise
which he desczibed as "wind sounds." The "winQ.saunds" were followed
by n0i3&s that smunded as though the airplane taiephane was hitting a
hard suraue several times at banging around. Them thara was silencean the telephone, Suring the sczaaming and other sounds that[::::::;g
héard, a teiaphmne operatar from Horizon broka in W Q alephene ca-é
and relayed the information ta pmlice mfficiais. was sure that
the Qpéxator was from orizsn, not Verlzon, and tha >;ere was a taperewarding of the canvarsatisn. [::::::]and the telephene Qperataz
stayed an the telephune for appraximately L % hours, until
appraximately l:4Ea.m., but never heard any further noises on thé
telephOn&< The telephone call was than tazminated.lairplanetnatI]had_been Eljackad. Jeremy had jut tcld
UN
 El-§.TE , . -- . 1 --  $138   E5 =3   ,.==&#39;=92?i.l.=v:Ti-?1.F,:?_-=&#39;  .-"*:.E*§Y
h1w:.?mg21£10n Us ,1 2}! 1:1 1 .-3: Q ,9 we} 1: [1 r 192}";&#39;
F1§§&#39;# 2 5 "7" ~&#39; M-7 I V5 Date dictated §/ 12,/2§}{}1_
ii zdgmby 
_§rf!5u92s nmthc: mmn92mmds.t=cr-»z nu: cusmlusms sf cm: FBI 5: Es th: pmmcry of the PB! -and is  Q3

FEh52{R@v,!Q4&95}
~
92A&4,so; 14-
Q i
- §"EDERA.I_. BUREAU 0? IN92ESTIGAT!¬-H
Date of transcription _.Q1 Q
§>7!;T. Y
Yil???@>:a-:?sY????:¢?%: terviewed
NéiWEEéWé&&é£WEéé15éééI 
g:LugW£é;iiiii§i§QW§é£éWE§Q;i§EkW¬£éiéWEQ;1éé7investgiw _
ALbeinq§vi$edeEha&#39;identityofthainterviawingagents and Q >   "L- the following infnrmatsf the_interview, Lyzbet
Om ®9f1lf2O$l,Q Gl;cx pravld ad
~1t@9;@2>i§2§te
he naturer+
P
LQFEI
1»= A 32% 11? <
was received bv"Lvzbs; 7??!
residevLcgan
Alrlin
U9f10f
a day.
Newaxk
San Fr
wheels
was ém
£4153
scheduZGQ1; however,
Jeremy lei:
Intern§;1@na;
ancic, CAV Jere
d, carry~0n suitca
played as a sales
3GS~617S, was en K
led as retuxn on D
" &#39; 8 inq the cald
a_k
ewif 1
r@mv was s4ppo
1 = a the New
f&5l¬SCE LP Q
Uzv baardW: &#39;_ wJ§remyé_,
a Cele hone-on~boa:d United P .
tn nav@ traveled 0
air§e:t delayed n;
ct, NJ, an 69fllf2Qs
U
o L §§3 en route, n
flight by
1 for ,
n-step, ts lqp
3 W5: pkEaumam;§ carnyinq only a small, - _nae; teléphonel F I fE6WL§E5é§ETéW§é5§]W
Slick, male, bcrn_u ii; 1 bv from
es Flight #93. Je . A * ~ 1 as
" a E/tr t 5 P
 "*Airp~»§ to v,,» 
. m&#39; * " * &#39;

FD 3025  Rev ;. I843-95!
Cantinruaticn r;FFD-391 at H1&#39;? Si:1 * 92  A.
~NY~23035U -~:~
Qgmgggyigxw, ,j7_ _;%<,qW»wiQ;;LQQQL%JM@,:l»??
iv
Phat he
lane.
The entire ca
minutes. Q
of the call and the canwas unsura if the hijackers weze going to cra$h Qr
Lvzbeth cnuid mat haar any unusual sounds inblQwup.the.
ll Lasted approximately fiftaen wenty =
background-92 "nection was extremely clear, "as e was
 mom." Jeremy was extremely calm. but saundd caliing frmm the next r
very scncerned and cdnf
madé &ny.anOu$¬m¬nt$&#39;
mat knew what was happe
 &#39; aeremy advise
92
»C-f1E.*.§.I
crashing planes inta in
ha baen watching news
were aware that at Leas
Centar, but neither of
call. Jeremy advised L
 were centamplatinq "rus
was Okay with her§ Ly:
was okay and asked Jere
Jeremy repiied they did
advised that he and app
"Quinn to get thé watts
Jeremy taidvlyzbetn thewives and husbandusad. Jersmy advised that tha Captain had_not
and that th¬&#39;peQple wer scarad because they di
ning. f
d Lyzbeth that other passeng@:shadc@ntactad"
5 and asked if it ware true that peeple wera
E Wo:Ld Trade Center. Lyzbeth and he: parents
coverage of the evests on the televisiwn an
one plane had crashed Lnto the Warid Trade
he Towezs had fallen at the time mi-Jer@mYs
yzbeth that ha and fem: Qther male passengers *
hing the hijackers and.ask&d Lyzbeth if that
betn told Jeremy that she did not know if that
my if any of the hijackers had guns, tm&#39;which &#39;
not. &#39; V &#39; a
R-
:~
A4
In a jaking manner, as if ease Lyzbetns cancasnr Jeramy .
roximately fcur other mala paésenqers wera
r knivas. Jeremv then, seriously, told Lyabeth a .»  K
that he and the other males were orgamlzinq tn rush the-hijackers.
t he ;oved her and asked has mat to hangup the»
telephone. A _ . __~ > . V
**" &#39; &#39;  * *  * f d@d V-Lyzbet *.~  R ~ @ P ~ F~* a taw mlnumea Qhwn Lam ;
the talephone to 92
REQ. #35~13 063698605

....._...._............,..___.._._v.....  rrrrrrrrrrrrrrrrrrrrrrrrrrrr H-_-_,.,_: ,,,,,,,,,,,, H _ , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , HJ
hFD-162 { Rem HHS 93}*¥94@52§?7q~
92_""_< .-92. L1 .» kv
.§.
FEDERAL BEREALT OF INVESTIGATBIIN
7 .
ALL I§£UH?&#39;$§§§ §nT§I§E@ 
?§:* EEREA
Dkli
Fvi I: ii
M{J - -
11- 5&#39;Y"= {ii} ..§&&#39;*&#39;.5l&#39;.&#39; ?&#39;.TE7_.r3§Ii~E&#39; Date uf irzmslxipiicrn _
the identity sf the interviewing aqént, and the natura of the -
interview, she §rovided the fmlluwing infmxmatinn: &#39; " J
l V [::::::]prQvided the following §ersonal informatisn ab@u{:l:;:]
{:::::::]L1w@A GRGNLUNQ:
Al
countrv»f@rNEWQZ
DOE:
$5N:a
LENDA
§/13&#39;
_ Au
G * ;
O84~.%~5l55
Adzess: 38 Endian Trail, N. Sreenwood
Lak&, NY
 Telephane: £8§5} 47?~26§¬ 
.PQB: Roalyn, Kew York
,EmplQye§: V BMW Nrth America
1 BMW Plaza
Montvale, NJ @?645 .L
Job Title:. Manager, nvirsnmentai Engineering$caxs: V
Identifying Info;several scars an one hand from a
bicycle acciéent
Sometimes-woze an Allergy alazt
necklane
stated-GRONLUND and JQSEPH DELUCA.w&:e on nitedrlines F; ;3&#39;:@ San Francisca because they were gains to tha wine
vacatian. GRGQLUND and_DELUCA were dating.[:::;;::;:::;:]@R@LUND Paid for he: gigggg 35$ QEL§§g§ tikst via a. &#39;  H H Y 92-P &#39;~&#39; &#39; "  &#39;." 92. _ , M ~. . - - - ~ ~ * cremlu cars, L she we: not sure
paid fa: bath tiskets because the
OH
,,,,,,,,,,,,,,,~W hadGRQNLUWD %ad
cket receipt had both thair names

FD-Z-E¥M {REM H}-6-95!
255ANY~xf
3 92
4i           { { {    WA
a message at either 9:51 Qr B154 that the
hijacksd. the message GRON
United ilig¢t ed an< LC Qa§.§e&n hijacked
had avbomb. GRONLUNQ had stated that.the terns
Warld Trade Center {WTE and they"bcwzwbing am@:<.  :sh.e
WTC % Q bewn at§ar&#39;e~gLan&
LENDLL
by ta
attacked the
same type 05
GRGNLUND knew
":;ends,  .
V V |:]  mt time-she épake
am on Qillfl. GRS§LU§D had called to Qgnviiashe wax on was be
it said that aha
rrorists whc said
rlst had.aL:eadyF5ing
a-2&5 C-I1
they
threatened to dQ_the
did néz knaw how
inq ts find out ah
t0 GRONLUND W35 ét
flight inarmatimnv a e -
£g::;::]did not Know if ROLUwD~todk he: persnai vehicle or
campany we LC e to the airport. was Qry
GR®§LUND&#39;s L 1rsugh
-say h@1;@- L::;:;§%;;;;:]she siske ts"WWWWWWWW:WWWWWWW:WWWWWW? "- 1 I »i~? ~ B Qma JOnPPP DELQQA on a ¢iL; &*QUtWWWWWW::_:_:_:_x
zeached E::::::::::::::] She lives in[WWWWWWWWW
92
Rm. &#39; #3s*13 cmnnonao?

. , 1  30 _7L;__
FD-39? {Ran i_ H&#39;>-&#39;95!
_ -§&#39; bs
BJEDERAL» Asuamz: 01$ :;w1:s"r1c;,m:o:~z
_ Dam at Lramcripnion  Q if 1.  it 2 G 
I . I| l£~&#39;_L&#39; &#39; I<IEb-FQALL &I&#39;NGP:,A_M, D05 May" 22, l9?+3,.- was v
interviewed a; ggvem " inqs Mauntain Rasart_in Champion, Eennsylvania
 {FA}. £::::::]and.h§t mily weza chars to attend memorial services
~f§ vi i:~ * qrQd iqht 93, which crashed in PA on September 11,2201,    E a<1:~:e:*:z=»;:»1,. was a assenrser 1: Emarci mat » . ,.- .~- Q~ _p &#39; @~;. H ~- - ,*_*
flight. "iter being vised of the identity cf the interviewing .
and the nature sf the"interview,[::::::]£urnished the following -
information: . é - W
&#39; - i Iia ugranllj %J iUni§§i.Ri§lin§$." Q? *1*92F¥1p> ~&#39;<:&#39;-*lii  rrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr  1
| ____ WWWWWWWWWWW_WWW Z Z Z Z Z Z Z Z Z Z Z Z Z Z Z _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _Nmmj as been I1ving@t _hame sf her brother! I $in¬¬ March 2Ql, QAh@lP him
wd  wife I                 L      jjjjjjjjjjjjfjcwins and&#39; F
the
L WWWWWWWWWWWWWWWWWWWWWWWWWWWTWWWWWWMWHWWWWWWWWmwmwmjwaa fESClQ at
 * ime in the bEdfGQm{ wher the telephone had baan turned off. .=92LP;[::::::;:::::] a family friend.whe ha baen there mveriqht hlping with

._ __.._.9292;92 .3 _. ...... ..
53 Y 9~
Pr»1o2a R¢v I13-r3-Si}>
255§~NY~ G353"
% Illa:-Len   said, :1 *
Coma talk to Mark. Has been hijacked," 0: wazds E0 that effect;
wanlilqt cm tha  Iii saw this
s " st aaa last nam~,1 g- vwm is MARK  c-:A;a.m*&#39; {he stated  92 1-1; 1:.1..r.< 92 V 92 Q _
"I  &#39; - Q v » Ll V-Q "~ 2:. _92. love fyC>Li &1ll."
tmldh gou know I Q? go
that she loved nxm toe, V _
BINEHAM th&n.5aid, "I&#39;m an a flight item awark to San
1. .;..$ rt :  51&#39;.  Q- - ..:u,. L 92~ -_. ..,¢ J L -.1 _l ; .; 92 ml !Frawc* ca aw: n"* e fh*e@ §uy$ w** *=v* *ak*1 o"e tha n awe ar~
they say thay h&ve a bmmb- Em calling yam frsm tha air phone."
, E:::::::::::]then askjd- "wag axa they Mark? ,BEHg5AM&#39;was1"-lis*:»:<me<1 and net : ~  ~&#39; "Fil- answar. Waa nan suke 1*
had heard the questiun. There was aa iterzuption for apprnxlmately
five sewnds. SINGEAM than stated t0 his methezk YQu5ve qat ts &#39;
beliave me. Ius true."
_ - £::::::::::::]Ié$§DdE§, do believe you Mark. Whs ate -
_ tey? There &#39; "- L P >pp:@xim&;E five~se:0nd §au$&, similar to wfirt,_whe:einEff:ff§:fj:j heard aciivity and vnicas in tha "backqround, Peeple were murmu:in%.&#39; There were no scxeams. [::::::].[::::::]goc th$ imp:es=;on that distracted becagse sumamne
w&$ speaking ta him. LThen the gamma went dead. 
- t:::::::::::]@stimated that[::::::]was an th§.tsleghona likeVF rwtal Qf three minut%$:L reuqhly a minugwggqwamgymwitnl I
{including ChQ timé i*,§QQ§,b§£,fW¬$E[WWWWWWWWWWWWP 35%. . V "bang 30 secands with! I and ééi zzzzzzzz i§te wizh[::::::ii::::] The call criginated at ahmut 6:40 or .S&#39;a.m¢, Qabifici
Vaylighc Time, and iaszed rougnly unxee m;nutes. [:::::]nozed that _
while the times were eatimaaes, her account oi the conversation was
néa:lY verbacim. Tnraughsut th& entire call,E:::::::]sQunded calm,
eontrolled, matterof~fact, and fmcused.
. _. Afzer getting eff the phcns,[;::::;::::;:] 911 ta Y
;@;g;t wgat ha: eccuxred. She was patc.ea tnrcug¢  tha.San Francisco
Division of the Federal Bureau of Invaszigation {FE wher sha pké,
witnSnacial Agent i * Twa FBI Age @e"@  * _  nus :  Yaubsequently sent uQE§:£;;22;};gg;g;:]$hortly thereafter@;:;:;::::;;:;~ -I  *3 . - s-~¢ r*s rat United "*qht §&#39; Ha EERELQ an: mar £am1*y saw telev*se_ repp- -4 .§*_ _ ¢¥-@
&#39; ~3INGHAM was traveLing on business cc establish a new affine
&#39; on the Ease Seas: fa: his CalifornLa~based ?ublic Relations firm. [::::]
[::::::::::]&apec:ing s return to San Francisca as Eeptember 14,

F.9&#39;352&  RM; H1~6i3fil!
~!92?Y~25@3é5i1~
CD:1Eivii!J.liQ5wFB~3i2iii" *__ ...... ..__ ....... .,   _..  %_.?uge
- but was not surp iM   %;.r;>,Wlea1:nwne   &=:a s Wr e?;;:@nu;H<:n the 1T.t:h .1&#39;_ns:eacl.In thls :es1::ect,i  mainrzained  luid
schedule &I&#39;1Eiigvb
92
92

V   _    _ V >  ~ 92 92 92 92_»  _ _
i
L
 92 u
R 92
R?.»§< &#39;I.§}§F?.<&#39;7.5i¬I  !.&#39;.Y.>§§:"§s,&#39;Il*JEIY? &#39;
- =5  L5 i1%I3;5;==} £8153 ;"l5saEiF_i ~
o§;1112001
LISA JEFFERSQN, ETE Airphone Custmme: Sarvice 
.Rag:esentative 2809 Butterfield Road, Oak Break, Elllnais, wcrk
&#39;Qggg§_§g§ber Z  _ was interviewed]                                                        Hwwmlat her resience I_ 
1- ?.  - An!
After being advised sf ¬he aqenL*s LdEHKLLy and L39
nature sf the intarview; JEFFERSGN grovided the fsllowinq
infarmatianz &#39;  V _ - _
 JEFFERSQN zeteivéd a ghsn& call at apgraximataly 8:45 a.m.
Central time, September 11, 2981 from an individual aboard a &#39; .
commercial airliner.. The calla: identified himself as TODD BE.~  sf
Czanberry, New Jersey, a passepgar abcard United Airlines {UAL} 
vFl1gh 93 tn San Franciscc, departing at 8:80 a.m. Eastarn.tLme and
landing 1l:l% a.m. Pacific time. BEAMER called ta state that the
airplane was aheut to be highjacked. Ha state that three V
individuals, twc wieléing knives, the third with a bomb strapped to
his waist with a red belt, were preparing to take central af the
.flightv -. 92
JEFEER8GN estimated tha sha-spake ts BEAMER.for seven
minute5 befmra the twm highjackers armed with knive$.ente:ed the
cackpit, securing the dear behind them. The third highjacker with
the bomb remained in the main cabin with the passengers after slosing
tha privacy curtain between First Class and Ecmnomy Qiass. BEAMER
stated that aftar a short peried, the aircraft maneuvered erratically
and cnntinued ts do sa, He stated that the aircraft was turning
around. JEFFERSON mated that the call had.an unusually low amount sf
background naise. Y
 JEFFERSGN csntinued has conversaticn with BEAMER for
another eight minutes. During this time she could hear sc:eams,~
&#39; Vprayers, exclamatians, and talk sf subduinq the highjackars; At no
time did she hear any discernable.language&#39;0ther than English. At
 appruximately 9:UD a.m. Central time, EBAMER said that the passengers
were abaut ta attack the highjackers. _
&#39; $911 lfiifll Illinois   teiephunicaliy! _
265D§NY~23§J3 50 &#39; 09% 1:206}

_ ____ 1-no
265I}NY-28 J35{3 92
iisalekxson . _ : * G9¥Ilf20Gi
he asked W@: last exchange with BEAMER, in which; 92 <1.
hi0
.3
...
¢_.
ta calllmwmi                                                          H
to tell Eié that ha Loved them, occurred a~ a.m. Gen
Next, JEFF£RS$N heard anothar passenger give .,; qcahead
their mQ?e; After that poinx, she heard nothing, She kep
zonnection span fof anather twenty minutes without neazing
at which time she disccnneted the call; Baring the call,
eauinment indicated that the call was being sarviced by a Pittsburght
t
Fral time.
G make
the
anything,
tracking
tzansceiver, indicating that the aircraft was in that serwgce area.
 Q &#39; FA*oroximately fiva miutes later, JEFFERSON reeivad H
call from
sarvice.
93 wa$-cu
" ccntactedLNU mf Veriznn Quality Cmntrui for residential
indicated that a passenger, JEREMY LNU} aboard URL
xrantly phoning his in~1aws via an.ai:§hQne. The_im1aws
Verizmn while xemaininq in contazt with SEREMY. Far SQQE
reassn Verizan contacted GTE Airphene during this call with JEREMY&#39;s[:::::::] JEFFERSON £Quld nst hear JEREMY via thi5 chainufécalLs.v
JE¬FERSON recaived infcrmatien secmnd hand abeut_the conversatisn
b @:;~--  JEREMY anci |vi.a the Va2:iz:;n eaplayee. JEFEERSQN E w_,E"":.
estimatas that this call-came at 9:30 a.m. central t1me§
Convexsation with Vexizon continued until approximately 9:§3 a.m. at
which time the"connection with the airphane andad.- *

b6 " &#39; 1-.=&#39;<~»,
@e;iixoi-
-_ DEENA t_ IE B$RmtTT,| jjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjj "lwas
csntacted at her residence, Z_:_:_:_Z_:_:_:_:_:_:_:_:_:_:_:_:_:_:_:_y
[::::] Aftar having baen advised sf the identity of the interviewing .
&#39; agents and nature cf the interviaw.she provideé the following
infmrmatin: Y &#39; &#39; .  
Starting at approximately 5:30 a.m. {PST} BURNETT received
a stries mi three ta five tsllular phone calis~frsm her husban, &#39;
.?HO1~*$AS §°.IE3WF>=RfCr BEIREJETT, JR. THGMAS BURNEITT wasa _1Z&l§{.iI".§_I quietly
itold his wife that the flight ha was an had been tijacked; He -
advised her he was an Unitad Airlines flight E3 from Nawark, New V
Jetsey to San Francisco, Califetnia. THGMAS BURNETT instruated his
wife to call tht authorities and advise them that the plane had been
hijacked. _The hijaskers claimed to have a bomb. He alsc_told his
wife that a gassenge: had been knifed. &#39;i V J
. V Appreximateiy ten minutes later BEEA BURNETT received _
annthar tall from ha: husband, THMAS BURNETT. THOMAS BURNETT was
speaking in a quiet vsice and asked his wife if-she had heard abeut
any other planes. DBENA BURNETT.advised ha: husband that two planesl
had flown into the World Trade Center. THQMAS EURNQA asked if they
&#39;w&§& commercial pianes.&#39; SEENA BURNETT responded tha the planes were
unidentified at th time. vastmi BURMETT stated it seemed that her &#39; _
husband knew Qther flights had stashed inta the World Trade Canter,
@lthough_this was never specifically brmught up. THOMAS BURNETT
mentioned during this convarsation that the hijackers were talking
about flying the plane into the ground; locati0n&#39;nst spetiiie.
Approximately five minutes later the received another cell
phnne caii from her husbanai BURNETT was able ta determine that her
wn cellular ta wh nP ?I use the caller Q husband was using hi3 0
idantificatien shamed h W Owl are of tta 1.5 E&#39;iU._:b¬3lI, ; if z. :
tails did nmt shmw an the caller identification as she was on the
line with Smother tall. THGMAS BURNETT advised his wife in this call
that the passengar that had been knifed had died. He told&#39;her they
were in&#39;the Qéskpit. .$ne asksd he: husband ta sit still. THQMAS
int I$F&R§ATX§E csititmma
}£§sI_1%&#39;§5I1i&#39;§:i&#39; Iii Y.f§GY.YE&#39;.§92L§£%1£§";§.EI1? &#39;
G9,/1.1./&#39;81. . San Hanan, QA &#39;  .ai;.:~~".w§.~;;:ts=1§=i, Law §$a.=3:~?;¢1 ;;r.¥c
26 G*NY~?8=  . Oifllfi
SA pi:
Ola .TL- . ks kl , Q .
RE1Q- #35~13 , ;m,3*92¢»;&#39;3m*, :&#39;3::>Q e00a0ai29-

26§D*NY*
DEENR LYNNE BURETT 9fllfU1 2
BURNETT asked his wife, who previously woxka in the airline
industry, what was the probability of a bomb being on board the
plane. UEE§A did nut respond and THQMAS BURNETT statad he did nan
think hey had a bmmh beaause he did not see one; only knives.
THOMAS BU&§ETT than told his wife we axe turning toward the world
Trade Cantex, no we are turning away. BURNETT than told his wife I
have is go and hung up the phane.
During the last call to his wife BURNETT told her a g§QQ§
of us axe gettin ready to do samething and he may not speak ts e:
again. ,
DEENA BURNETT advised that ha: husband, other than
referzing ta the hijackers in the plural, never pxQvid&d any
descxiptive dat§ regarding the hijackars. She nave: meted any
background Raise ether than what one wuld nsrmally expact on an
airplane. UEENA BURNETT noted that her husband usuaily flew first
class Zn closing she noted that her husband was a fcrmex college
football player and * itelliqent. if he ccncludad he was going
ta die he wsuld not alt there, he weuld take autism.
THOMAS EDWARD BURNETT, date of birth F 29, 1963, was the
Chief Gperating Qfficer for Thorates Ccrporatlcn, 6835 Stunaridge
Erive, Pleasantan, California §458S, {$25} ?35~U155.

FEMD2  Raw. {Q16-Q5}A!
92 ..
W1?
. FEDERAL SUREAL! OF iNv"EST&#39;£GAT]0N
Daze of iranscnptiun 1 _.~&#39; 2  D 1
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csntacted telephcnicallv by the interviewing Special Aqent.- After_~  1  v  R + A +nbeimc advised of the idéqfil" at tna interviewlng @§ec1al San; and @ a»nature of the interview,C:::i]provided tha fmllawing information:
V [::::]was a telecommunications officer at tha Sagartmem:.o§
Y Fublic Safety, 43 NorthV§enns lvania Avenue, Greensburqi Eennsylvania,_15601, C.E&lephC"»r1@. nu12xber   n3c;éi92,&#39;-3gIJ§1_r; sfam¬;:fg&3_n=;jy V
telephone call on the cell phone line at ap§ruximately 9:5? a.m. an
G§£11!2GSl. The calls: identified himself as_ED WHAR? E§hdneti$}, @-
passenger on United Airlines flight number 93 beund from Newark Mew »Jeney ts San Franciscs, Califcrnia. The airplane was a ?5?. [i:::::]
believed WHRRT stated that the plans was lcaded with nume:o@s
passengers; »
WHART, who was locked in the bathraom. stated thatVthe -
nassengers needed hel§.immediately. He repeate§ several times that the
§Lana.wa3 being hijacked__/
-V ~The duration 0f the *e e hens call was lesé than five minutes
92 befare the lina disconnecta. believed the authenticity sf the
telephone call becau Q 1* W9 92 * . me nf vaice, WEAR? ldentifiad his
cell ph$ne number aa
Inyesg&uan nu Q §
File?!» 2¬5Av*NY-2$Q35U-Sii
by $A %V  F. il 7E7.§EF%&#39;V%.?T§.i%§VI .5} 3? i&#39;,V   ?YJ?.=
§¬ I 5.? KT Y.-.92R?li5IF  ~ _
iI~§IC£&#39;§.1 l Z ~ i 5§="  $3  ii  E ii =3 3        ;"1E§~.iEi5
1
Vi Hi Charleroi, Pennsylvania . {teleghonicaily
Dan: dmslnczd Q E! {V 1 I XV 2 Q  f.V

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il="§§§.I    $4T,3i:;~§5$5>.§§i-l3?F3<3§§iI§i-Bk-&#39;9292 L4
» The follmwing pertains ta lead control numberan
&#39;hTu
15?.
the interviewing Agen"was advised of the identitv ci &#39; -4
and the purpnsa of the interviaw, _
A Gm Sept;err£t:~er&#39; 11; 2001, Lmgaam szmsncoiss ;iAuaEr:§,[:IW U itwas originally scheduled ts fly on aLciniit@@;~Ti::;1n@s£T.1g~aitlgav-mg Newaxk, New Jersey at  a.m. &#39; V
Eastern Standaxd Time ta San Francisco, California.[::::::::::::::J
E:::::::::::::]called him at his zesidence on twa occasimns during the
morning sf Septembex ll,-2891, and left messages an the answeringmachine, which were stczsd di§itally_ [::::3did nit * i @ " -~e
perscnaily because he was asleep at his reaidencer he
wsuid play the messagas fQr.the Agents: hawever, the massages wgre s0
&#39; personal in their
&#39;1l3w1&#39;1substance that he was exqremeiy
orivacy ans did ne* want 2*concerned abcut his
. L &#39;,  J{_; ; vni Q racardings ts b§92
made public. giayed the twm convarsaticns. &#39; 
&#39; M 41 .  .,., .  in* Thu iirstiméssage wa5&#39;ieIt ag approximately 4:»u a.m.,
Pacific Standard-Time prim: to bmarding United Airlina {UAE F11
message was that sh arrived at the aixgart eaxlier V 93. LAURENS
than expected
ratuxn to San Francisco eazly.
 The
apgreximately 6:00 a.m.;
LAUREN owned a cellular
telephgne she was using.
prnblems on the fiight  Flight 933
everything was alright. He: voice
audible background noises. LAUREN told
V message-that aha loved him. LAU&EN aisc
family tha: she loved them. LAUREN than
O§/llf2UGl San Rafaei, SA
255D~N¥~28G350~and was able ts get on HA Flight 93, enabling her ts
second message was left on the answering machine at
Facific Standard Time. L:__ *1
telephone but he was at sure which cellular
LRUREm&#39;S_message indicated
but she reassured
was var salm andthat there were
him that - V
there were no

2.65-11>-m"~ f
call ended. ,
V In LAUREN*S second message, there was no manticn sf a 92 _
hijacking, any descriptive infosmatiun about the hijackers ar weapons
used. » K " "Y  ~ &#39;
&#39; [:::i:::::::::] hé wantad ta help the invastiqation but at
this time he did not want the FBI to racaxd tha digital messages
be"ause he wanted ts talk ta LAUREw&#39;S xelatives concarnin" rivac&#39;R _ _ _ BP Yissues. i he would recmrd the messages to preserve
them é Qhé é §éi§é is turn th$m Qvei E3 tha authQiiti&$-

265*./mw"~222sz1 -  92
265-B~HQ~13&#39;481D1
-265A~7:92FY-2803S0~H92F
&#39; B} }":bjg . V . > - _
On. September ~12, 2391, at apprm_cima1&#39;e1y 12:53 am, MFG received infomxati<m_fr0n1»the San
1I§ra.nn§sc<:92~Fia_id Ofce mgairding telephone  cal :1 fmm United Airiines .F&#39;!igh.%s" 93 and U5.
One DC mermpoii1an_area teiepiwne mxnxher was -identied. V - _
Submibér iI*@fbl=Y1"1@1*i<>I1 {mm Wlfizv YH¢<>rP9r@@<i1j§@?s@§@F¢?$§w¥i¥fx@?in¢ii§§¢¢¢A??th§¢?W V, teiephgge nwnixi  suhswrlbvsd to] jjjj %A jjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjj5 iwas neqaiive.  -.
HONOR };.:L1iZ."&E}ZTI~1 A , oma oar 1- g ,I appraxinzatiy moo am can Scptemher 1;, m1. Irnmediatey my mg t@1@p11@
-ailed 911. Shortly thereaer, She was interviewed by S
~  and S». from "LE Bahimora Pieid Oics. V 7 Q V
&#39; -:3 ta-ii niche interview ma @n Saptexnber 12,3001, have men B 2
dscumntad an an FD3 D2 .  L _
"  L  il&#39;=3~FT . ,<92>39292 »92 n1..Y9231liI*&#39;
1=$:"?I§ i  - l   S I36 .§.¬  QBYSE _.-"?3.§z?§,1-
Rm.#3§-13 j V W 92  onnooums92 n  ¢@r11b@r 12»1@@& WP? 32%-ms QQmai<1I§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§Q ????  jjjjjjjj "
.  at the afommantioned address  dvis%&#39;d. that sl1ell&#39;=3Qeived a call from
w ~ * W  {NICE fr b d Ulftd Airiin Fli ht 93 Eat

REQ?F53-3&1  Rev. l{3~6~95!
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Date uf srmscxipzion£3
. .-;,-._&#39;3 t a
99fl2?2G0i
fwééméé¬é§EéWfé§éE§i§
telemhmne call raceivad from
11, EGG1, to her residen";duiing the interview was}
adviaed of tha identities of
the ;ntervi§w,£::::::]v@lunt
[:::::::]rE@ivFdatElE§h@n@¢lljaY a@Qr@XiWf Q
H5 92»?Septemb
date sf
"93, and
minuteser
his
tn!
sf
I !1?Qr m é7RiEf6é"
an September
WW Elsa present
After bginq             "iéWi£é§§iéQ£§Wé§é&£§Wé§
arily provided the fnllswi
_jHsN@s ELIZA
id that t
persena _convers
[:::::::] "they&#39;re going int
telephone call terminated.
pertinent inicrmatian regard
, -tm
hWAZNZG was anaard United
e flight had been hijackedv
atlen regarding her fate; HO
Q the cnckpit." Immediately
HGNGR WAISKO did not mravid
ing hijackess. ~
. .~.4_:,,92 -*~,N*,r~: rwx f-- r {.;;.,:._,..
I                                                                         Hd.the natuta Q5
ng&#39;informatiQn:
ately lS:OGam an
.EET_W&iIQ,
Aixlines Flight
After several
MGR WAINIG tmld
tneseafter, the
e any Qther

FE&#39;1~362{R=:~»,. u.m~9s!
. G. i H
FEDEEmJ.BUREAU owxmvsswusawuom jn
.-
Lead Control Number C346
Base uf trunscsipnon .
PHILIEWWWWWWWWW G. saamsaawd "I
IIiiiiiiffiifiiiiififii1Q§Q§Q§iQQQW employed
éééW§T1b¬?fé¬W§IS§*Ei:wgys,[
&#39; interviewed by SSRAI Iané SA] I 1
at his rasidsnce. After being
*.e l erviawing agents, and the nature ofadvised of V tha identities of
the interview, BR&DSHAW
pravided ths fcllmwing informatian cenaerning his t&le§hcna &#39;
conversation with his now d¬C&asad wife
- BRADSHAW advised that Q3 September ll, 29$
BRADSHAW,
time af 9was aboarn United F;ight 9: as a
:39 a.m. tn l@:QU a.m.. SRADSHAW rscaivedwhile~aboa:d United Flight 93.
1, his wife, SANBRA
stawmrdess. Between the
a telachone call "
fram her at their re5idsnce| .WWWWWi:WWWW WWWWWWWWWWWI S
askad her husband if He was awareBRADSHAW fwmwmw
BRADSHAW
-BRADSHAW
- SANDRA BRADSHAW informed has
were-on tha airplane. All were sitting at
posseséed knives. SAN§RA was able to
was sitting at the back,of first class
frem behind and described him as being a
-skin, whQ leaked Ilmi. SANDRA also
hijackers haa glaced red bands an
the airplane. BRADSHAW statad he to0k_his
bands ta mean red bandannas. .
. SANBRA and 27 passangers were at
" while she was cailing her husband. Suring
airnlane crew was still in the cmckpit andresponded he was watching television
than advised her airplana had alas been hijacked.
husband
Qbser
- She mbservad this individual
little
infarmed
their heads and we:e_at the front Qfof what was going on.
and was aware. SANDRA
_that three hijackers
_fr@n§ cf the plane and
one of the hijack§rs whothe
Va
guy with light dazk
her husband the
wife&#39;s description of red
the bégk o the airplane
ha: call, ANDRA&#39;assumed the
in cantrul, howaver, the V
three hijackers wexe also at the front sf the plane. 5ANDRA&#39;s viaw was
obstructed by the fi:5C_clas3 curzain, which prevented ha: from cieaxiy
seeing all the hijackers. SANSRA infcrmed
at the back oi the slang were discussing haw to ave:

FD3G2a [R§92*&#39;. 10-6-95!
iv 6
3*: - i.
255CE -
Cntixiuatiim <:fFD-331 OF  l i  _ X _ On   , Page 2? H W
lavatories, pitch it the hijackers and jump them. 3A®RA than -
informed her husband at everyone was running to first class and she
v,- PK - K I M. _..; T, J1 had to go. At this 2 oANORA huni up ano 3RBSHAw never heard from, 
his wife again. &#39; _ "
- BRADSHAW believes SANDRA was calling him fzom a STE_teleghona
- which was mounted on the hack of an airplane seat.v The connection was
not good, and thus BRAUSHAW could not hear any background Conversaiions
0: noise. Mostly, BRSHAw heard air noise. BRADSHAW estimated toe
call from SANDRA lasted five to ten minutas in length, and inoluded 
discussions between them.ab0ut their family. Buying * convorsation,
SA§DRA.also mentioned the plane had turned back and &#39; were currently
located ovor a big rivar. V .
&#39; Following his ccnvarsation with his wife, ERA5SHAw_ V V
immediazely called United Aixlines in Newark, New Jersey, and inormad
onversation w 1 Lag- BR§DSHAW"also spoke to them of his c- . »x . - Rio <.@. Q,
. FBI Chicago Special Agent {phonetic}.
&#39; BRADSHAW expressed a willingness to meet with the FEE again
if the need arose. 

l
ALL-X§F$¥$TI&§ $§§TAI§£D
EEREIE I3 UNCL§§S1FIEB .
Reference Lead Central Numbe: SEASEE £E~l4~3& 5?93E% AU$§B$f§P§?HH
I56
-J» 92,
.9/llfl
place Qf_empl@ymen:,
Intexnatianal Airpnrt
advised of the identi
the intarview, he 9:0
Aircraft aintenanceQn 9fllfGl at apprmximately E
> -Controller, tack:-
w
4:
924.unidentiiiad female flight &%tS@&t~Graceived Vwas
attendant
said that
which wasfar enly a couple.of minutes.
two male hijackers whm had kn
in the fiK$t class sectian sf:4U &
ontro
UAL
On t
Tha
ives
thejjjjjjj 1 was
Snited Airlines UAL!, San
, telephana number ¬5Of53%~S4Q9. Aftéf eimg
ty sf tha-interviewing agsgts and tha nature of
vid&d the f0llQwing infmrmation: intarviewed at
rancisca .
m,E:::::j an UAL System
l~@f a phane call by an
flight 93 initially
he phone with the
female flight attendant
were onbaard, one of
plane and the sther was
pbssibly in-the cuckpit, The first class section was secu:ad,nc ~.
passengers were able ta leave Qr gain entxance to the first class
seating area. _ &#39;
provided a hand written statement ts the V
interviewing age ts, the statament reads as follows:
"I was  _ called ovér to the STARFIX Beak at apprwximately -.
064$ PST. STARFIX informed me a flight attendant was QR the line from
éFlight93
flight attendant
the flight stati
fiiqht attendant
condition Qfand it
the
&#39;1!-&#39; Vlast contact. 
of Airphcne, .
tt1I+  , ~ 1
Airphsnex At ?: " J, inAt aopzaximately .was being hi~jacked. I tack ever the call and the .
reported two man with knives are cnbsard. Que man in
an&#39;and Qne man at first class. One man attacked a
but nc gassengers or cxew were hurt. I asked the
iiif, aha said 5 few small divas but GK. Then Ev
am,| Irecagvgg infggggtiqp fr0m_

l----~ """""""""""""""""""""""""""""""""""""""""""" ~~
.»~.~_
265~NY~
% I:   §/11/"Q1 V 2
 infarmati-c-xi;  tl~1e:,ce were thv-:ee males who have bcmbs, knives, an-:1
at present no injuries. At&#39;§his time GAL Flight §3 was flying over
Eennsylvania and the hijackegs had taken over ¬hE aircraft.[:::::]had
ma fun-.h~sr icienzifiable infasrmation to prlovivde on weapsns or
expiosivas used, ~ &#39;
t

92
25;.
SQ? T  I
. 9z11xo1_
Reference Lad Contrsl Number SFl62 &#39; &#39;
Airpozt,
he grmvi
&#39; $TARFI
intervie
92
cantasts
and scar
5%9l
were
intoin
aim
remain a
- my shift
sa I than spake directly with
WE malls
came_cc
specifié
aircraft
informat
ifcrmat
9
2655-NY"éiéééméf
identity
X Technician-receivad a call throng
from a female flight attendant of Unitad
Aircraft 5é91. The unidentified femal& fl
C::::::::]tha* the glane haa been hiiacke
attendant to remain calm and that cnay we
. She said that the plane was being hijacked. ne| Lwas interviawed at his x
1Wéplb§mét]Wité"§ifE1éé}WSéW.ranciscs Internatisnal
telaphnne number 65Gf634*5éGG, After being advised of the
of th§ interviéwing agents and the nature of the interview,
dad th@ Eollawing ihfocmaticnz &#39;
IE. paific time,  l a
n the STARFEX phane system
Ai:linas GAL} Slight 93,
ight attendant tsl 5 V
d.[::::::::]tcid the Flight
re-aware cf the situation.Dn Qfllfl shartly after 6:G0 a
[:::::::::]pravided a hand writt
wing aqants, the statement readsan statement to the
as fellows:
STARFIX station, I was
he spoke ta me in a hurried
was on Flight 33, Aircraft
hi~jackers
we had run
_ Y tald her is
Qinq to transer her call directly ta
me shmwed bu$y on the manitor sateen;
the ?S? controller acruas the divider._"While answering calls fm the
dvby a emale flight attenéant. S
ed vuicem I was iniermed tha: she
ck. I inf&rm¬d he: thaté
awana mi her situation.de
e
Qthe cabin an Flight
ilar prmblems and war
n the_line and I was
manager. His phone 1
were able to cantaat a manager whm then
tack aver the call to Flight 93. All
where the hi~jackers were an the
was flying, were than taken. This
ectly to the crisis center. All
he people monitmring the events."d acrsss zha zoom and
the STARFIX table. He
informatiun regarding
and how the aircraft
ion was than taken di:
icn was passad an tc-E

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265£¥~i~¥Y ~31?
-  vr&s the vnzanager who had taken ever t-i&#39;1& phone
mall fram the  f.u3_gl"1ii ,a§:ten&#39;dant of UM. Flight  Infc-.1:ma@:;i<3n
was Iraceiveeti that everycme was removeci from first slaas seatin an-zithat the hgjackers had Smives-and were in the c,o&#39;c1<;v;:~i.t.  had
no fu:ther>id.entifi&#39;able inf<:>1fmatior1 Cnf";<&Y&<E:pi3~f£3&#39;LlS~&fIi. 

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yyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy I was telaphonisallycontact:d at his
.place of Qmplayment, Westmereland County, Pennsylvania, Departmenc QFEubLig Safety. %@ Ngrth E%nnsylzaria Avenue, Greensburq» PA;E::::::ii:]
Aftar beihglavised cf the identity Qf the intasviawing Agentand the natuza of the interview,[::::::]§:@videdqthe fQ1L@winginfarmatiana - I, &#39;  &#39; _
e is curxantly &mplcyad[:::::::::::::;Jwith Chg ~ _
westmoreland County, Pennsylvania, uepartmsnt at *ublic-Safety, at the
Westmoreland County §ll Center, and has been emplsyad at the uepartment
mi Public Sa&ty fur the paSt ten years. - _ - V
On Tuasday, September ll, &#39;1&#39;? ,,,, ,n§Wua5;§nWdu;yWa£ ,,,,,,,,,,,,,,,,,,,,,,,,,,,,, N Ya vzmximately 9:58 a.m, along with WWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWIE§E::::::1- At that time, individua Q é§§6§é§Eé£éWQéfé Qééié the
events surrounding the Wmrld Trada Canter disaster-on nalevisisn, L
- é At approximately §:S3 a;m.,[:l:]answerad a call that came in
on Line L163, nish is a Lina at the Emergency Centar for incom;nq"cel$
ph0ne>calls@ _ _ &#39; V
> @* attention was directed ta the call answered[:::::::]whenhe heard[:%ii]$tat@, "You are what hijacked?" At that polnt LR time,
he imm&niataly picked u§ on anmtha: phone at the Center referred to as
a "s§y phone" at whiCh time he haagg aémale calla; whm imentified 
V himself as ED WART,LWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWIspeaking. The
in¢ividual, was idsfifiéwiéélfWééWW§§T]*QééW£51kinq in a lowcone
vaice ya: in listening to him his voice was one filled with terrpr.
Tha calla: advised hysterically that ha&#39;was leaked in the
bathsmom of United"FLight #93, a 75? jet with lets af passengezs, which
was an route to Pv A&#39;@cc tram Newark. He heard the caller xegeac
 severai timas to that the aircraf: was being hijacxed, that he
believed the aircraft was qsing down, and zhat same sort mf expiesian
&#39; V   E&#39;IifE§§"Ys>I§>§;F.§i"
 i£&#39;§:Ii1--i.EI.L&#39;.E-3&#39; iii f=&#39;.iEi§T&#39;i_£&I§f5.iE".i&#39;.EI1I>
V - maws l2~i&E§=§? sua$@ &U£A§?B/?H$
lnve9tiga%iunam @s,r12;/=31 at PiT&#39;rsBsa@H, ea   talephcmic-alLly§
F%# 265D~NY*28D3SQ~302 ;_vv -§m¢&wmd~D9fl§fOl

92~~~w
RECnnlismatinn szfi¥"B~3¬:1a R:v. w~&~§§}
365D*NY*28G35@~302
92 J92.>_
{{{{{{{{{{{{{{ 7&#39; 92 {{{{{{{ 7&#39; ,0
had occurred abaard the aizcxaft. The
white 3mQke scmewhere there was
&#39; Quring the converaation heE;:::1 male caller did net indicat
-ront or zear bathrmsm of the aircraftthe
the numbe: of hijackars on
The calla:
hijackets
bombs otne
abaard the aixcrait.
Tha cell phcne call receivad frgm the indi
"&#39;&#39;¥&#39; d h* T 3 BE WRQm  "  sta*ic hut l-C1eLiLl;-l _-l-Y.x»92~@ée-».L- 5&#39; .~ ¢.&#39;;&#39;-1.;  . &#39; - L. , >. .
itself was_constant in that he caulé near it Vr than thm fact that neVplane.
the
whamale caller also.stated that
d betwaen the male caller and
ather ha was laqated-in the
no: did he say anything
beard the ilight, their-race, 0: tr
mass nm statements ragarding any weapens that the
! had in their §cssessicn and made nu statement regarding-any
d heard some sort cf exalosien - _!_it . .
SEEK.
e sail
transnixed.
Based w.*1»* he as he immediately goi eff si aha ,hsne
nd wised the  ..Z Q &#39;é* i vv.I -,. Ei:;:%:::] Qf the gacts angltgat the airraft was pQ$$ibly going dawn.
Qtxar lnividuals located in the Emergancy 911 Santa: were instxucted
w _H 4* , 2&#39;: F. Q _. +».."§&#39;q ~13» he d p
present a* tne_t me, Lntlfled as[::::]
"I&#39;- ~ &#39;"F&#39; "** e P§3...n ad -..h@: =.BI, §1.92zd_h-.- no-¥1f;wvd
V Wegtmoxeland County 911, of what was transplxlng
advi$ed that at appraxiately the same time as the Gall
phcne call was received, the Westmoreland Counzv Y P ~# W r»"@&#39;ved a
telephone aali frmm an individual identified as wha
resides in Acme, PA, {Mt. Pleasant Township!. advisad that
hm
the plane was baking left
he was lccated, and the pa
County 911 Center was nsti
going_dQwn.an§ right. Eased an
an cf flight indicated
fie: ~* such, a" thathad Qbsérve a large plane heading in a northeast d&#39;r rtinn
whe*
by
£"ll_CC3f1§¢&#39;Cand that
advised
*1_5nmers@t
might be

1 """"""""" &#39;1
§D~302  Rev i~5"95}
.1. » I
FEDERAL BUREAU OF INYESTTGATION
Date at Lrmlsmipciun G 5*/&#39;1 5: 1&#39; 2 9 &#39;3 1
F ii was intesviewedtelephonicafly. After being advi$&u~Qi the identity of the
interviewing agent and the nature af the interview, he prcvided
the following infsrmatianz V , 
éd by the
be gead time for agen ta interview] if i I  ,1 mack > ab<>ut JQsE:;1.>%i DELUCA. | jjjj  jjjjjjjjjjjjjjjjjjjjjjjjjj i §:;an;:ec. in ca "
* ]D;Q*gQ,Qg.9f1§§QT Q9 gg qp Q time which was tonvanient for .
placing J-GSEPH DEL§.§¬2l.s
I&lfS in OId¤~ &#39; V
_§92_I.,T, I1ijQ.Y.==1E}~.1§>?=..E?~,.331% £&#39;i§§3E§&#39;§ .=¢~.T.15i3,?13".l~
Z&#39;I§¬§{l?fI§§&#39;  LT§~I&#39;E&#39;E¢.§=u&#39;§3?i£.&#39;}?&#39;lvi."-§> - -
iJ£>&#39;§i:I   E<13EZ¥1§ §¥5.F&#39;I,92§J:=§&§:§_ii§i5l§;:&#39;§§&#39;iE§
lmwwmwnm G§!l3!Gl at Greenwsod Lake, NY -lephonically!
Fik.-V if &#39;2 5 §A--N11-~ Dm c*.icr.a.92ed
by AS?-1:] * %
&#39; is do <: -H; c in:  nséthzzr rusommcadalions nar conciusin mi zhc FBI. It is me property Q5 ah»: F81 and is kmvzd -  ~r ~, v VRib $53 15 §»%;5@A 3;; 1 Q0 x E _ - §5§3°a§31-71

255n4mY~2s035n-sF-
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This peztains t
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¢i,FFANCI5Q»
&$i; Hn»: """ ":2:  ~__::::::: &#39;&#39;&#39;&#39;&#39;&#39;&#39;&#39;
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&#39; .?>.&#39;i&#39;..?_- 11?I=§l~£&#39;3;F¬1?92""Y&#39;ii =.&#39;Ii&#39;1=i¬3R-:3H§§T1&#39;3 &#39;
U§92,E.&#39;TL&#39;.§=b1iI§5I§.&#39;~I"&#39;i"§.§ i - &#39;
Yi&#39;3§i~T§".&#39;    .3.E&#39;i.T§L5:?é:5§=il§§§E;&#39;Y§3E&#39; &#39;
cl numbe: &#39;
o léad ;&#39;Q,f - -
nvestigatimn was conducted by gal Agent
tember 1%, 2881: i _
?lf
had deciaed to allow the
.:scérdE:::::::::]{LAUREN
machine, which
American Airli~:red on
Flight 9-    ,,,,,,, M :4-*-i   &#39;
iiiii iii$$[lI;l;;;;;;;;;1P§l¢@¥Q§@@irrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr   1&#39;19
Faderai Bureau _ gnveatigation {F51} ta
GRAMUCQLASE » ~qa an hi" answering
Eeptember ll, G1, whili"she traveled an
3 irom Newark to 5§§W§;§§gi§g@.. Th? erson
tnat nswerad
116 1C 1. eaagnewfslwili i Z "é 6i& 56% él E6 éééék b fé FEET" Si WWWWWWé%iéé          "
&DQU t.e reason why he was calling. £;::]tmok SA
. telephone number and&#39;p:omised a turn sail. &#39; &#39;IE
%& Qnstl§ "he"eaite*,
fromi,,,,,,i;;iQ,1,5,,i,,i;,:,,§Q1WWWWWL§§§Eiwed 8 t@l@@h@@ Call 1&#39; A1 ILAUREN GRANDCGLAS. "  
m&ntiQn&d that becausa]
@835

Q_ .
"newspaper article is attached i:o7_thi.s insert.
2.
Rag #25-13 un<mn~o%1&#39;:s
~ ,,,;,;;;;;;;;;::_ 1 ,,,,,,,,, ,,_:;~."*"

, !*
L: *3
b?c&#39;
 UQKZS/2361
The follewing pextains ta lead cwntrol number SF 3442.
jjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjj  iI 6 was advised of the identity of
the lt$ZViEWig Agent and the purpose of tha innezview.
YWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWW1
_ The fdllmwing infarmatiun pertains ta[:::::::;::::::;]
LAUREN GRANECULAS, who was killed in the crash sf United Airlines
Flight 93 on September ll, 2091
True Name:
Maiden Name:
Date cf Birth:
Emcial Security:
Last Knewn Address:
Telephone Number:
.Addresses Outside
of th& United States:
Occupation:
Security Clearances:
Military Service:;
LAUREN ANN GRANSCGLAS
LAUREN ANN CATUZZI
August 31, l§E3
024~44~B807
I                                                                                                  I
1:]
NoneA
Marketing Department at Gaod
Housekeeping Magazine, San
Eranciscm; Califarnia. ~
N&#39;OI!& &#39;
15% ORE " .1££1-3?§i§.Qi-I   F&#39;}&#39;lU.I
.1 Z~ .¥.1i:ii&#39;3P&#39;.?f.§ E33?
8%/25f2DU1 San Rafael, CA
265A~N¥2803$0~3G2 _
%$§@@ia1 Agentfiiiiiiiiiiiiilmlv&#39;e§;2s/znoz£393 1:1 <5 §.{&#39;L?&#39;=Zi  §:? K K?  r" ff§>&é&#39;
Rm. #3543 @f,92§} ;%*30é@ eooooozvz

265A~NY~280350~3G2
92 I &#39;
I
Luggage Inrcrmation:
Method cf Payment: V
Last Cantata:
Ethnicity:
Pertaining ta
next cf Kin:
Address:
Telephane Nam
Secmnd Home:Reassn For Travel:
bérpnnuuuunInnnuIn_IIHH----"*"*_""""            " " ;1W """""" "
2 J
Traveled from San Francisco to
Newark, New Jersey to attend
grandmother&#39;s funeral. Flight
was the return trip to the Bay
Area.  &#39;
Que Green duffle bag ECar:y~on 
item? - _
ne purae
Credit Card
LAEREN GRA?%C%L%? left a massage
on te;eph0ne
answering machine at _ &#39;
apprmximataly ¬:00&#39;a.m.{ Paific
Standard Time on September ll,
Zl.
Qaucasian-
REQ. #35-41.3 099008273

x
1 6}
. n <
265A-N&#39;I&#39;-23 5350 -302
3
R1-IQ. #35-"13 Qmm-002&#39;;4-
-4-

. 1:-D-é£922{Rev. :0-sss; %
L #352, e
;  V - gggq
v FEUERAL BUREAU OF LVV&#39;EST!Q,%TIUW V jmf&#39; .  QFU ~
.§*IT§§lPfI&#39;1I.[_ZG §§..§  .:l5.5!.Y_i.,.:&#39;1._:IE&#39;;§.i. §"§.§fj_1= V 92
§»&#39;.§&#39;»T1".- 1.3-l92"l-§;i3=I3il3 El? 5lIi§5S~l V.-"LU=Q fE=£>1=§;-"iII5,i§,"3:Z~5,:3 - 133% Q5 u.mm_§pmm_ Q 9 II 1 1 if Q Q Q 1
. 4* Q _ * B _&#39; . n -@;~er ll ~2QU1;Tat,spp:oximatsly&#39;8:¬5&#39;M Secial &#39; -Agent?» ism recxeived Va telePhc>ne Cl.B.ll fm:|
emlQved by JYL-EL. Q L, 4&#39;Q9~Butte:fisld Re§$@ Oak Ereck; Issxnols,E::E::jthereafter provided the fsllswing informatisn: _ 1 F- O
-» s¬ was relaying infermatisn from GTE AiRFONE
employee, whs was eurrently talking te*a passenger on &#39;
UNITED A; ssssm £~n "lqht 93, which had left Newark, New Jersey at
S:U@ AM sad was ££§V$lig ts San Francisco, Ealifexnia. This passenger
identified himself as TUBE BEAMER from Cranberry, New Jersey and he
r0?dI_~.@ E;;;::::;;Is flight hsd.been hijacked by three Rzab individuals.
&#39; Tee Q me l$iViU&lE weze described by EEAMER as having knives, ans
the third had&#39;a bomb strapped to him_* SEAMER was apparently sitting
next ts e light attendant, whe was relaying infermstion to&#39;BEAMER.
[:::::]£urther advised that essmse stated use hijseker seemed ts be
aware sf the fa that he was en the telephone, hut shat they did net
A seem ts care. . _ , s*~
- >&#39; advised his office was trying ts patch BEAMERs phene
call ta SA *PTE AIRFNE,empleyees could net accomplish this
task immedlsse y; isrther advised his Qjjise egg QQ;W@§Y§Wth@cs=sbil;t" ts record BEAMERs&#39;cenversetiQnF_ ithenE::E::::::i:::::::]*4ss no longer talking-to BEAMER, and~that it appeared
ts he: that BEAMEE,mex_h§Es sAssss see seems es Q feat er in themagazine packet. Llqmfthat she scald not
hear any discernib s*e@ses&sse1ens ii see sseeqssuns. . V
- A3 9:83 AM,E::::::::::::]he belie&#39;e Pee ? me call.had
A  &#39;d* *&#39; &#39;  * Eh L311 had been diseennscted. s; was at phl$ time aha; ~ " - V
been received at GEE AlRFGNEs Dek Break, IlliROl$vOffiCE via a cell
relay near Pittsbsrghf Pennsylvania. . V _ " e V
see At ; AM,£:::::]sdvise the call had net discsnnected, and
the phone might be in the sest packet. V
LAt approximately §:l5 AM,[:::::::::::::]he was putting
on.the phene, and that s Qsteh of EEAMERs phene cell ts SA
" sad " "   § EEAM£P&#39;s ca1¢wss r y "A &#39;- - ~ ~ ;-i~s¢; W ; s e psxty line call
= ensued, in which WmWWWWWmWWWWWWWWWWW oI the NQW YORK STATE PQLICE,
mWm$Mmmi 1lf2UDl e Chicago, Illinois ftelephonically}
h 2655~NY~2%U35Q L Qwumwme U

1*§>~2<m gm. r.<:@s~.s1-5}
255m-xY+2ao35o &#39; b@
}~.&#39;Y."
Cwsntinuatiunofi-3Q2c~f    ,f3n @=§fll¢"2UQl  2 .
advised he was curtentiy on-the shone with whsm he believed.was theF""""i £ t 91* k "" P  P v * REF ~""P ["""""""""""""]Q 3a.; Lgn; vb gassege E £1.C@ig§,
advis&d[ {was relaying informatimn
currently obtaining from GLXCK. GLICK, accaxdinq to
described ggg sf three hijackers.as having a red b x whi"h w"&#39; _described-aé a bemb, and.th@ ~*- »~ h~ k ives. [:i:::::i:I:f:]alsostated hé was told by GLIEK[::j%fi::if::f]that the passengers had"
desided to rush pg? hijackezs. - V
I v§;:::;%;:]6Skgd BEQMER the loation and qumher Qf passangers;
EEAMER rep lé c»ere were In §assengers in the frsnt.Qf the plane, 2?
passengers in the back, and 5 flight attendants. EEAMEE had alsm
stated he believed the plane had changed CQUESE. BEAMER alsn advised
one cr all of the hijackers h 4 .ntered the cocknit, lacked the dear;an.pulledFhe curiain. E:i:i?7fi:::::]advise.some screams were * P __ __ uéénd
srsm GLZQKs phnne and than things beama qqite. BEAMER was n@&#39;1anger heard frmm, bt[::f::::::]IEpQIt no ngise other what appaazed [email protected]@ ~
baskurmund noise V -
" ¥ fa;£§§:§@ta¢twi£h$1I¢KnQf BEAMER was rep@rt§d¢&#39;&nd at
-9;36 AM, bqtnx_:_:_:_:_:_:_:_:_:_:_:_:_$_h hath stated they last the
phQne 93113. - _ &#39;_ _ *
&#39; ~ 1 The fullowing individualacan be Qnntacted at the halmw _
listed numbers: - . &#39; .

PU-392 {Ram w-s-~25;
.>.
3§4%»92
»»1~- * " h
&#39; &#39; _ . b7Q
FEJJERAL BUREAU OF LNVE$&#39;1XGAT.l¬1N
_ Esta of iramnrijaea &#39;
1
~.&#39;c92if 
jjjj WWWW?WWWWNWWWWWWWWWHWWWWWMWWWWWWWWWWI was aévised of Ehe identity mi
the interviewing agent and tha purpose of tbs interview. E:::::]tha_
prsvided thgwicllawinq informatimnz ~ &#39;
1  Customer $§rvice represéniative task an
airphone call thlaumorninq frem>TGBD EEAMER,ano W * *v "F ==
Fliht §3. Tne~¢a1 1 was than turned ever to her W
WWWWWWWWWWWWWWWWWW ]t@ok noteé oiEReir
éé§éééEi6§[*Q§§5
[:1 @is@ WPQ
to the inE$fVig§;§§ agent. D
number. This printout was alh
d
_ 2: .4Q pL;nt
so turned over to the interviewi
, together Sééééé
United Airlines {HA1 ilights
imfoxmation was der
first campilsd all
the flights in ques
the spreadsheets.
Each call
secmnd and thir
first page. &#39;Tha
"CALL DIAL TIME
@rigiEatin§Vuall
dialed from the
COUNTRY DIAL N ,
Qé colun "csrmms
call. EF that
card is listed1 the
£15.
?SCF_CARD ID," The
»tha callers name ;
Under the page one
answer and the numbf tat parson iWWWWWWWWWWWWWW_1Netwa§k Gperati
EéwééféiiméiIW*héW6éIlular calls made
53 and L fon tcdays date, vThe
ived frnm GTE A£IS,.their billing system.
the calls originating from_UA ?5?s. The C
tien wexe then extracted and listed separa
seperata row} The idfnrma
tQ_the correspondinqvcaiis listed an a
d pages relatas
times listed under.the page one cnlamn
e believed to be mated in the time zone sf
rd time - telgshaae vum eastarn stana - J~. TRP ~ w 17 &#39;,*¢
phsne a§s noted under the page one columns
NPR CITY comm", "wax", and PHONE LENE,
R RQLE BIL denntes the methad cf payment
columHVsho§G the word "CARD," the ccrreapendin
gignt columns to the right, under the head1ngAwere turnad aver E0 the interviewing agent.
out a summazy ct the events, which was turned ova
using one sf the BEAMER cmnversations,
scxaen" to dscument BEAMERS credit caxd
ngagent.
ans, put
frwm
They
ails-frmm
. &#39;1 ite+y CT}.
tion an
Gn.thE
the
E1S
The wag
for the
Q C.-TE. dit
mane ans column CCS.NAMEllCHR{9S	lCCE.NA danstes
s already in their billing System.
celumn "AN$ER*5TATUS", the.number Q indicates no
"E&r lvingicates the cal; was answered.
§RL £K§$RHAT§&§ CH§T§IHE§
ik :3 UMELASEIEESB
E§,&T.¬ v§.§i~:.E,<=i,~-Bil?
: .&#39;£&#39;92f= £§E33lT:f=% .-E-&#39;{iT.?i.&#39;Iv,=E.-R353
mwmwmnw §f11f2001 M Qakbrack, IL" &#39;
File #1
* *2BU35U
" &#39; Dntadicmwd Qfl &#39;

I .92FD-bia  Rem NJ-ii-93!
-265A~NY~ s&#39;13
11&#39;! &#39;1" QT
pase cne cclumn heading "TERMINATIQN TYPE¢" the number 6 indicates a
noimal termination and the number E indicates~an abnormal termination.
Rn abnnrmal termination could be caused by a lass Qf signal, a Shatp -
- turn by the alrplane,.or the airplane mmvinq out of range. Under the
§a§
 the s
was
 &#39; L Under thé page twe column heading "TERMIATIQN_REASON_CGDE_"
number O indicates a normal tatminatimn. The numbar 22 indisates
E the number 24 indicates the credit card was dsnied the
invalid data, whil
.Under the page two
call was in Englis
fer cabin_distriba
airplane. Usually
&#39; Each airphane-hand
column heading TE
assigned ts each a
is phygically loca
lists the mal1$ite
twa QQlumQ heainq
was transferred.t0
The page- _ ,_ the cal;
- . ilk»:
xnnervlewlng agent Microsoft Excel %?
A0h, Tha page twe calumn&#39;"DISTRIBUTEGN;UMIT" is shortteiminatéd an the ground
column: LESE sue cagumn heading "TERMINATIQN DIRECTION", the number G indicates
all_was terminatad in the air and the numbar 1 indicates the call
GUAQEMI$3"p the number 1 indicates the
tion unit {CUB}. Most f5!s have two Cbs per
=1-.4:n@&#39;cBusar
at is cnnne
EMINAL UNIT"
i
1
V
C!
5
0Ephong. Th
ed frcm the
locatian fr
"NUM GE HAN
a diFfa§&nt
three colum
in second
vided a §ap
as well as
.u~,,,,a located in the rear sf the airplane.
cted ts ne sf the CDUs. vThe page twc
represents the particular unit number
E-lower the number, the faxther the unit31- ~.--- 1"LLTZ CUU. The page twc column heading
mm which the call nrig1nated.The
DOFYQ" ntes the number mf times avv page
call
C E
mDURA$ION denGtes_the n heading
er copy oi each spreadsheet to the
a cmpy on a 3.5 inch diskette undar

F5452  Rev. 1--S~~9S}-
.->..-a
.---.92. Q:
1- &#39;1 ~<
§¬*M. &#39; 92
_  E
V i   +w@~
_ FEDERAL I-§UR£3A.U{!I* I_NV?E1ST.l.GA1IQN k_,;;¢ ~ .
- . .  g
Bat: of t1&#39;a.:z_s:n"i§.-rim D9 /I 2 2 5&#39;2 Q Q1 
&#39; 92jjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjj   F.
nd was advised of itg g
&#39; . .~.L 1
_:~. ., =.
during tha hijackin . Cm O1 abaut E/14/u " emp eyes,iPh@n§tic}, calls I I Vin h 12 m  n tbat Din la d rWWW.y;,{ t Q Wifar atic s Y v&#39; _
r&ceivedinfQrmati0n that,£WiWiWiWiiWWWWL3@. _______ N ken to TGED BEANER
during _
capy of a sy *&#39;~i
same in LA}.
"5GW.
anu naa
cnversation at a
converaaticn with
time. Mr. EEAMER
was sitting next
* in ti st class. M
copiiot were lyin q an the flee: Q ie lrst class sectinn sf th¬
aircrait pwssibly injured ur dead. Mr. BEAMER related that-there were
hijackers whose nationalities were unknnwn. .Qne hijacker alleged-
to have a bomb device strapped.to hia waist by a red belt and remained 
first claas ssctimn of the aircraft while the ether two , * ~V thres
inthe
hijackers entered
.them.
back sf the blame
monitored by the
qlng up &nd=own
BEAMER was malm thrcuqhmut this Qrdeal, his .-
described thafgyrations of the plane. &#39;Mr. BEAMER asked _
the hiiackers wanted. He $uggeste that oerhaps they .
wanted f5nSQm.Of mcneyidrs. EEAMER believes that M1. BERMER thcught heif she knew what
Iavaitigatimx Km
HM? 265R*NY  5G~NKbfWhéWi¬éfiéigwé§éE§WéW5§éW§f§§S2 Uithe interview. ..
rovided the following infarmaticn regarding TODD BE».i s
e conversation with GTE Airfane Uperatar,[::::] elepimn
;gur1ng i
ram Newark in San Francisco: , " .
1  {iid mt  wit:-;  -1-vow  . < @~ 1 -1*
tha hijacking Of Flié¬W§§3YW ,WWWWWWWWJE§§WQ§QY*d@d with a -¢»* H t-ccnvarsatioiWWWW-wWW-,,,-,-,,,L;* *&#39; of
remained calm.during their cmnversazion. Mr. BEAMER. - 1
tc~a flight attenant during this ccnversation whe may
have prmvidad Mr. BEAMER with same cf the information about the events
r r. BEAMER told that&#39;the captain and -
The hijackers were armed with knives. Tha hijackers closed the
curtain between first slassvand caach; Mr. BEAMER related that there
were ten pasS9nge:s in first class and twenty*saven passengers in the
q.L _
hijackers. Mr. BEAMER relayed that the §l3HQ wasthe hijacking of United Airlines {HAL} Flight"
__ .  1arranged to bpeak wltnv an V V
taped the cmnversation between herself and[:::]" Vagr&ed to p:?nid@ tbs FBI with a cmny uf tha] ;
later date. .W__,_,_,_,,,_,_,_,_,_,_,_,_,_,_ithat her n
24:. BEAMEP. :.a;~;>¢ place at "814: a._n?.". <:e:1_t1:"a_1. standarsrl
the ceckpii cf the plane ad closed the&#39;dcQrbehind
. Ehese in the rear cf the slams weza not beinq
and had turned Q: changed direcgion. Though Mr. L
 vmire :aise* v~i* Q
521;}, I§§!§§I=}?§iEsT1£3192I =3 FIRE? &#39;
iii- _-I,-1§<»~1§;i:_&#39;_¬{3§_I §_¬{ §_{E_3j*_E;51=&#39;§ ,"{l_&#39;3&#39;C;*§;;R1;F;{Z?§¬__?&#39;?Z*§_E&#39;$&#39;_

92 2 asA~&#39;:§Y% 2>so35@m<L i"? CFD-3!§3.|1  Ram 1045-9§}
&#39; 1L>&#39; 1,
Gsvntinm-rie.n~>f!~TD~3i*Z0f l  _____________________  V  ,&#39;3n-_§V  ____ W », ,,?ag@
may be abla ts neqotiate with hijackers becauée of his sales _892iPE.II&#39;i.EnCE&#39;.  dial nof. give Mr.» ~ ,F~_MER an _~i_nformati.~:mabout the other hljackiq incidents, :@id[j::::::::::::]
-_ggg;g_g;5migmiiy&#39;=nd requested she ;nvev a wQ~naL mes5aqe to his Mr,  t@1@  that he amzi some . A
QEEéiW§éééE§§éf$iWe:e"wlanninq semethinq and he was gmlng t@&#39;§la¢e the 
- plwne  jjjjjjjjjjjjj  jjjjjjjjjj jjjjjjjjlshi heard Ar@ yen guys 
read " and *5 10 * »   &#39;  sfatémen L&t&#39;s . §r_,~:_ V 7.; *_ "LE3-Zr ~ -  V   . 92._ &#39;: V y _   :1 -
V tell!" tel ITGDEWEEEEEEIWZ __ stated» that she
haard screaming and than silence ab  7W§fLY*IYW 
an the phane until she leatned that »  .. "L . * .$=a "J. out >00 d | |stayed
F1;ght EQJ had vra hen V
j  &#39;
She believes Mr ; > triad to I f@_t Mr. EEAMEB QlQ_EQ£l iuring-he hijacking to é
WWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWmwmwmwmwmwrflfjffffffj]stated that
Ymkiwiwééilléfwélephsne number p W q1<*@h M * ceylular telephane
_ Veriz@n92cax:ier.  _ .sta.te@i. that on am/Q1
armund 16:00 a.m. but when
BKAMER ma" have
92
@-
-1
92
1
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