Mercedes-Benz Mercedes-Benz
Mercedes-Benz Mercedes-Benz
of Palm Beach Nets Country Motor Car Group Deaershi ;
RECOMMENDED
tis. iticiAl PLAIN
Thank you for allowing us to help you maintain your 2002 8500. In our effort to help you
keep your vehicle operating at peak performance, we have assembled this customized
Recommended Action Plan that addresses the needs of your vehicle. Please review its contents
and let your advisor know which services you would like us to perform today. If you have any
questions or concerns please don't hesitate to contact us. We are here to help you.
Jeffery Epstein
358 EL BRILLO WAY
PALM BEA H FL 33480-4730
[email protected]
Peter Schelle T. Daly
Service Consultant Certified Technician
493434 Mercedes Benz of Palm Beach
• www.mercedespalmbcach.com
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YOUR VEHICLL
Year
2002 Make
Mercedes-Benz Model
5500 Engine Type
5.0L V8 SOHC (MFI)
Odometer
35.242 VIN #
WDBNG75.102A2 17037 license # Date
7/15/2011
493434 Mercedes Benz of Palm Beach
www.mcrcedcspalmbeach.com
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It Cris Ina' Customer Re• uests
The following is what you requested we perform or investigate regarding your vehicle:
A. PERFORM MULTIPOINT VEHICLE INSPECTION
B. REAR SUSPENSION IS DOWN , CHECK AND ADVISE , (BOTH REAR STRUTS
LEAKING)
REPLACE BOTH REAR STRUTS
C. COURTESY RENTAL CAR-AVERAGE $49.95 VALUE-NO CHARGE TO CLIENT WHEN
RETURNED UPON NOTIFICATION OF VEHICLE COMPLETION.CLIENT IS RESPONSIBLE
FOR FUEL, DAMAGE AND OPTIONAL INSURANCE.
D. COURTESY EXTERIOR WASH AND VACUUM PASSENGER COMPARTMENT -$10.95
VALUE-NO CHARGE
Packa•e Results MERCEDES -BENZ OF PALM BEACH MULTI-
POINT INSPECTION
Cautioned Task Observation Recommendation
Check engine oil level/condition/leaks Found engine oil seep
Passed Task • Replace right valve cover
gasket
• Replace left valve cover gasket
Observation Recommendation
Fill windshield washer fluid Found washer fluid Iced low :
Filled to proper level
Perform battery performance test per Battery passes performance test
MFG. interval
Measure left front tire tread depth 5mm or greater : Inspect next
visit
Measure right front tire tread depth 5mm or greater : Inspect next
visit
Measure right rear tire tread depth 5mm or greater : Inspect next
visit
Measure left rear tire tread depth 5mm or greater : Inspect next
visit
inspect overall tire wear and conditio All tires wearing normally -
Inspect next visit
Inspect front brake lining thickness 5mm or greater
Inspect rear brake lining 5mm or greater
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Passed Task
Other brake system observations Observation
All brakes wearing normally -
Inspect next service Recommendation
Passed Tasks
Inspect taillight, turn signal, and side
marker assemblies for cracks/damage
Inspect heat and air conditioning
V operation
Inspect hazard light(s) operation
2, Inspect taillight, turn signal, side matter.
V and license plate lights
Inspect all vehicle wiper blades
Inspect battery terminals/cables with
V battery performance test
7 Inspect fuel injection/induction system
Measure left front tire tread depth
Measure left rear tire tread depth
tit Check/Adjust front tire pressure
✓ Other brake system observations
A,. Inspect exhaust system for leaks,
damage, and loose parts
7 Inspect engine mounts
'Check power steering fluid
V level/condition/leaks
/ Inspect front differential for leaks
Check automatic transmission
condition/leaks Inspect fog lamps, driving lamps and
/ headlight (low and bright beam)
operation
7 Inspect dash and interior lights operation ✓ Inspect instrument panel warning lamps
/ Inspect brake light(s) operation
✓ Fill windshield washer fluid
✓ Inspect all hoses and clamps
7. Inspect ignition wires
Inspect hoses (engine, power steering.
and HVAC)
Measure right front tire tread depth
/ Inspect overall tire wear and condition
/ Inspect front brake lining thickness
Inspect steering and sway bar
V components
7. Inspect wheel bearings
d. Inspect transmission mounts and shift
linkage
z Check engine coolant
level/condition/leaks
/ Inspect transfer case for leaks Inspect windshield wiper/washer
/ operation
/ Inspect back-up light(s) operation
7 Check horn operation
d. Perform battery performance test per
V MFG. interval
Inspect serpetine belt (drive belts)
7 Inspect hood pad insulation
tat Measure right rear tire tread depth
I' Check/Adjust rear tire pressure
/ Inspect rear brake lining thickness
7 Inspect suspension components
Inspect Axles, driveshaft(s) U-joints and
V CV joints/boots
7 Inspect fuel tank, lines, and connections
7 Check brake fluid level/condition/leaks
/ Inspect rear differential for leaks
0 Previousl Declined Recommendations
We have kept a close watch on your maintenance history and believe that these previously recommended
actions should still be performed:
Recommendation
Replace left and right side valve cover gaskets Declined Approved
493434 Mercedes Benz of Palm Beach
• www.mercedespalmbeach.com 4
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Additional Information
Below is information we feel would help you better understand some of the reasons for taking preventive
maintenance steps — steps that help to ensure the reliability and safety of your vehicle for you and your family.
n The following section may contain instructions for servicing various components of your vehicle. These are
an overview of the process that will be performed by a skilled technician in our shop. They are not intended to
be a guide for a "do-it-yourself" operation.
Valve cover gasket replacement Al-210
Operation Description:
Remove valve cover bolts and valve cover. Clean out excess oil. Clean all mating
surfaces. Replace valve cover gasket and inspect interior O rings. Inspect all surfaces for
cracks and deterioration.
Significance:
Over time, the gasket that seals the valve cover to the head assembly wears and
eventually fails. Typically this allows oil to leak from the valve cover, but sometimes the
leak occurs in the spark plug wells. If the dipstick is reading low and there's no sign of
oil smoke, you may have an oil leak. One common place for oil leaks is from where the
valve cover meets the cylinder head.
Advantage:
Intake and exhaust valves open and close rapidly while the engine is running. This
extreme mechanical activity requires oil for lubrication. All this happens under the valve
cover. The valve cover gasket seals the oil between the engine and the valve cover. After
time and many miles, the valve cover gasket can dry out and crack. When this happens,
all the oil flying around inside the valve cover will escape, leaving you with an ugly oil
leak.
Recommended Services Removing a valve cover
to replace gasket
#O
New valve cover gasket
Our technicians recommend the following services for your vehicle.
Original Customer Requests Status Cost Declined Approved
A. PERFORM MULTIPOINT VEHICLE INSPECTION $0.00 X
B. REAR SUSPENSION IS DOWN , CHECK AND
ADVISE , $0.00 X
REPLACE BOTH REAR STRUTS (BOTH REAR
STRUTS LEAKING) $10,009.0 X
493434 Mercedes Benz of Palm Beach
www.mercedespalmbeach.com
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Original Customer Requests
C. COURTESY RENTAL CAR-AVERAGE $49.95 VALUE
-NO CHARGE TO CLIENT WHEN RETURNED UPON Status Cost Declined Approved
NOTIFICATION OF VEHICLE COMPLETION.CLIENT IS $0.00 X
RESPONSIBLE FOR FUEL, DAMAGE AND OPTIONAL
INSURANCE.
D. COURTESY EXTERIOR WASH AND VACUUM
PASSENGER COMPARTMENT -$10.95 VALUE-NO $0.00 X
CHARGE
Subtotal $10,009.0 $10,009.00
Inspection Recommendations Status Cost Declined Approved
Replace right valve cover gasket (Found engine oil seep) Caution $0.00 X
Replace left valve cover gasket (Found engine oil seep) Caution $0.00 X
Subtotal $0.00
Previously Declined Recommendations Status Cost Declined Approved
Replace left and right side valve cover gaskets Caution $843.00
Subtotal $0.00
Totals, Taxes and Fees Cost Declined Approved
Estimate Subtotal $10,852.0 $10,009.00 $0.00
Shop Fees $20.38 $0.00
Tax 6.00% $652.34 $0.00
Estimate Total $11,524.7 $0.00
For "See Al-" items see the "Additional MA
493434 Mercedes Benz of Palm Beach
www.mercedespalmbeach.com
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📷 Images in this document (6 detected)
AI-generated factual descriptions of embedded images (llava:13b). These are searchable across the corpus.
[Image 1] The image shows a document with text, which appears to be a service receipt or invoice. The document includes sections titled "Additional Information," "Question Description," "Advertisement," and "Recommended Services." There are checkboxes next to each section, indicating options for the customer to select. The document also contains a table with columns for "Service," "Description," "Price," an
[Image 2] The image shows a document with a heading that reads "Previous Recommendations." The document appears to be a list of items or tasks that have been previously recommended, with checkboxes next to each item indicating whether they have been completed or not. The items listed are not fully visible due to the angle and resolution of the image. The document is a standard letter or report format, with
[Image 3] The image shows a document with text and a table. The document appears to be a form or a list of items, possibly related to a vehicle inspection or a customer service request. The text includes phrases such as "The Original Customer Requests," "A Performance Vehicle," and "Customer Satisfaction." The table at the bottom of the document has headings such as "Customer Satisfaction," "Performance," "
[Image 4] The image shows a document that appears to be a financial statement or report. It contains various sections with numerical data, including "Total Revenue," "Total Expenses," "Net Income," and "Total Assets." There are also sections for "Total Liabilities," "Total Equity," and "Total Stockholders' Equity." The document includes columns for "Amount," "Description," and "Subtotal," with corresponding
[Image 5] The image is a document scan, specifically a letter from Mercedes-Benz of Palm Beach. The letter is addressed to Jeffrey Eisen and is signed by Peter Schultz. It mentions a "Recommended Action Plan" and includes a logo for Mercedes-Benz. The letter appears to be a formal communication regarding a service action plan.
[Image 6] The image shows a document with a header that includes the word "Voucher" and a series of fields for information such as "Year," "Month," "Date," "Voucher No.," "Voucher Date," "Voucher No.," "Voucher Date," "Voucher No.," "Voucher Date," "Voucher No.," "Voucher Date," "Voucher No.," "Voucher Date," "Voucher No.," "Voucher Date," "Voucher No.," "Voucher Date," "Voucher No.," "Voucher Date," "Vouch