Lenovo Monterrey deployed the Gen AI-enabled Manufacturing Control Tower to support operations across the shop floor, but the most meaningful results have come in the form of an AI co-pilot coach that assists users in root-cause problem solving. This advanced system integrates 3.7 gigabytes (GB) of real-time production data per hour from manufacturing execution system (MES)and IoT devices, along with over 30,000 historical issues from a comprehensive knowledge base. The control tower performs real-time key performance indicator (KPI) analysis, conducts voice-enabled interactive root-cause analysis in 99 languages and instantly recommends corrective actions through an AI engine. The programme facilitates continuous on-the-job training, as workers are able to interact with the tower in real time and solve problems on the shop floor. It helps workers understand what to do next, rather than ask a manager or wait to learn in a classroom. The results have been transformative: average units per hour (UPH) have surged by 42%, and the mean time-to-repair has dramatically decreased by 95%. This innovative approach empowers new and experienced employees alike, boosting overall operational performance without the need to regularly retrain employees on one-off issues. CASE STUDY 10 Lenovo The examples above underscore a fundamental truth: AI and digital transformation are not just changing what skills are needed, but how those skills are acquired. VR for simulations, AI-powered personalized learning platforms and real-time data analytics to identify skill gaps are becoming indispensable parts of the modern learning toolkit. Sites also highlighted the importance of onsite learning conducted in collaboration with universities to teach robotics and automation, imparting hands-on skills in a safe environment. This enables workers to gain an immersive preview of potential career paths – whether as technicians, maintenance workers or in remote monitoring jobs. These approaches allow for scalable, customized training that can be delivered on demand, meeting the diverse learning styles and schedules of a dynamic workforce. It’s about building a culture where learning is an ongoing journey – one where people are inspired, enabled and encouraged to contribute their best from hiring to retirement.2.3 Driving a culture of inspired learning 13 Empowering Frontlines

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