Empowering Frontlines 2025

Images: Getty Images, Adobe Stock Disclaimer This document is published by the World Economic Forum as a contribution to a project, insight area or interaction. The findings, interpretations and conclusions expressed herein are a result of a collaborative process facilitated and endorsed by the World Economic Forum but whose results do not necessarily represent the views of the World Economic Forum, nor the entirety of its Members, Partners or other stakeholders. © 2025 World Economic Forum. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, including photocopying and recording, or by any information storage and retrieval system.Contents Foreword 3 1 Cultivating a resilient workforce 4 1.1 Addressing the attrition challenge: Beyond the exit interview 5 1.2 Innovations for enhanced retention 5 1.3 A culture of commitment goes both ways 2 Empowering today’s workforce: Upskilling for the digital era 9 2.1 Bridging the skill gap: Preparing for intelligent production 10 and productivity 2.2 Innovations for upskilling and reskilling 10 2.3 Driving a culture of inspired learning 13 Conclusion and next steps 14 Contributors 15 Methodology 16 Endnotes 17 Empowering Frontlines 2