Frontline Talent of the Future Initiative 2024
Page 10 of 18 · WEF_Frontline_Talent_of_the_Future_Initiative_2024.pdf
10Talent
Effectiveness
Manage performance for
Operators and Supervisors that
drives the right behaviors to
achieve performance aspirations.Talent Capabilities
The company has used digital solutions to enable clear visibility of hour -by-hour performance metrics mapped to
specific goals, and engages in performance -oriented huddles. It recognizes and rewards employees based on
performance linked to overall business goals. It uses automated, streamlined processes to track time and
attendance. Frontline workers receive coaching focused on how their impacts organizational success; meanwhile,
the company trains managers to enable them to provide effective coaching and feedback. Managers and
supervisors spend the majority of their time on the shop floor observing and coaching their teamsWhat Best -In-Class Looks Like
Unilever Kilbourn implements creative performance -
based rewards - USA
Kilbourn implemented a creative, performance -based
rewards system designed to energize the workforce
through gamification and a rewards structure built
around a monthly point system designed to comply
with collective bargaining agreement rules. Employees
are rewarded for achieving common site goals, shift
goals, and individual goals; then, points can be
redeemed for gift cards. The site has introduced bi -
weekly town halls, during which site leadership shares
updates regarding factory performance and awards
points for best performing shifts. These gatherings
foster friendly competition and provide a venue for
sharing improvement ideas. This has not only boosted
engagement, but also sparked innovation across the
factory floor. The results have been transformative.
OEE has been boosted by 16%, product waste
decreased by 34%, employee engagement increased
by 26% and absenteeism rate improved by 48%. Haier COSMOPlat deploys an innovative approach to
salary accounting - China
Haier has revolutionized frontline worker payroll with its
innovative Salary Accounting System, replacing an old
paper -based payroll model that was time -consuming,
error -prone, and a source of frequent employee
dissatisfaction. The new digital solution integrates with
the Manufacturing Execution System to automatically
gather data on output and attendance. The system
uses facial recognition to identify employees and
calculates employee salary based on output, quality,
and safety, with additional credits for innovations.
Employees can see exactly how their salary was
calculated, which increases transparency. The system
has helped to increase employee satisfaction by 10
percentage points.Examples from our Pilot Participants
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