Global Lighthouse Network 2026
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Lighthouses are laying foundations for agentic orchestration FIGURE 26
Source: Global Lighthouse Network. Framework adapted from McKinsey Operations Practice (September 2025).GenAI-enabled customer
complaints analytics and
closed-loop quality
improvements
Si Racha, Thailand
One-click advanced
planning scheduling via
LLM planner agent
Wuhu, China
Integrated
planning
ecosystem
Portfolio
management
ecosystem
Employee
engagement
ecosystem
Cost
reduction
ecosystemMarket
feedback
ecosystemRevenue
multiplier
ecosystemCustomer
experience
ecosystemService
issue
ecosystemCash
manager
ecosystem
Supply
chain brainAgent type
ni etarepo stnega ”laoG“ fI
silos, they can destr oy the
overall value of these agentsTask agent
Carries out a task
(e.g. analysis, writing,
transcription, r easoning)Increasing sophistication and autonomy
1
What does it do?
Nine ecosystems of agents; Midea has at least two in developmentGoal agent
Completes an
end-to-end pr ocess
by executing a defined
set of tasks2
Orchestrator agent
Balances competing
goals, solves dynamic
conditions & picks a
mix of goal agents for
execution3
Global Lighthouse Network: Rewiring Operations for Resilience and Impact at Scale
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