Matching Talent to the Jobs of Tomorrow A Guidebook for Public Employment Services 2025

2 Innovative solutions and use cases CASE STUDY 6 Sweden Job matching scope Arbetsförmedlingen supports job seekers, especially those facing barriers such as low skills, asylum status or immigration challenges, in finding suitable opportunities. The agency offers programmes like internships and targeted training to aid workforce integration. A robust job and skills taxonomy ensures precise alignment between job seeker skills and employer needs, enhancing job matching efficiency and cultivating an inclusive employment ecosystem. Technology use cases Arbetsförmedlingen uses advanced technological solutions, including NLP and LLMs, to enhance job matching. These technologies extract relevant information from job advertisements to match it with job seekers’ profiles. The agency has developed in-house models tailored specifically to the Swedish language and local requirements. This approach addresses the lack of suitable external solutions, ensuring high-quality and context-specific models. Additionally, Arbetsförmedlingen collaborates with public innovation agencies to further develop these technologies. –Monitoring and continuous improvement: While quantitative data tracking remains a challenge, qualitative feedback from job seekers suggests increased satisfaction and better alignment of skills with job opportunities. Continuous refinement of the system based on feedback is key to ensuring its success. Challenges Arbetsförmedlingen has faced several challenges that impact job matching efficiency. One major issue is that job advertisements often lack detailed and accurate data, particularly around skill requirements, making precise matching difficult. The absence of follow-up data on job seekers’ post-service outcomes further complicates the evaluation of long-term effectiveness. Finally, the rapid pace of technological advancements necessitates ongoing adaptation and investment in new tools and methods. Addressing these challenges is essential to improve the efficacy of Arbetsförmedlingen’s employment services. Key success factors –Government support and PPPs: Strong collaboration with other public agencies enhances resource sharing and strategic alignment. PPPs bring additional expertise and technological capabilities to enhance job matching services. –Technological innovations and continuous improvement: The integration of AI and NLP significantly enhances the accuracy and efficiency of job matching by providing a deeper understanding of both job ads and job seekers’ profiles. Continuous innovation is vital to maintaining and improving the effectiveness of job matching. About Arbetsförmedlingen Arbetsförmedlingen is Sweden’s national public employment service. Its mission is to contribute to a well-functioning labour market by supporting businesses in recruitment efforts and providing individuals – particularly those facing challenges in entering the labour market – with the tools and programmes needed to enhance their employability and secure suitable job opportunities. Through collaboration with municipalities and other stakeholders, the agency aims to improve the efficiency and effectiveness of its services.8 Matching Talent to the Jobs of Tomorrow: A Guidebook for Public Employment Services 28