PHSSR Saudi Arabia 2025

Efficacy of the Tawakkalna App in Saudi Arabia's healthcare response to Covid-19 In May 2020, the Saudi Data and AI Authority (SDAIA) launched Tawakkalna mobile application to identify the Covid-19 status of all residents in Saudi Arabia irrespective of their legal status in the country and log contact-tracing information. The app aimed to manage movement permits and monitor the spread of the virus in the country. It is still in use with many enhancements beyond combating the pandemic. An overview of user experience of the Tawakkalna application included the following: •Ease of download and use: The Tawakkalna app is available for download on both Android and iOS devices. Users generally find it easy to download and install. The user interface is designed to be user-friendly, with clear instructions and easy navigation. •Registration and veri fication : Some users have reported di fficulties during the registration process, particularly in the identity veri fication stage. There have also been reports of the app not recognising national ID However, these issues tend to be resolved with updates or by contacting customer support. •App performance : The app has had occasional performance issues, such as slow loading times, server outages and di fficulties obtaining permits during peak hours. These issues have been addressed over time, and the app’s performance has improved with subsequent updates. •Multilingual support : The app was initially launched with support for Arabic only. However, it has since been updated to include English support, making it more accessible to non-Arabic speaking users. •User feedback : Users often suggest improvements for the application, such as adding more language options, improving the registration and veri fication process and enhancing the overall performance of the app to reduce server issues. 81 Sustainability and Resilience in the Saudi Arabian Health System The Partnership for Health System Sustainability and Resilience Figure 14: Ten key characteristics of the Tawakkalna app