PHSSR Saudi Arabia 2025

The app played a vital role in ensuring compliance with the preventative measures. Its functioning and impact on the overall experience can be summarised as follows: •Functionality : The Eatmarna app allowed pilgrims to book Umrah permits, prayers in the Grand Mosque and visits to the Rawdah in the Prophet’s Mosque. It also provided reservation options for transportation and other necessary services related to the pilgrimage; •Ease of use : The app was designed to be user-friendly, with simple navigation and a straightforward booking process. National ID or Iqama number, mobile number and email address were required for sign up. Once registered, users could select the desired service and book their slots. The app was available in multiple languages, making it accessible to a wide range of pilgrims; •Compliance with preventative measure s: The app played a crucial role in ensuring adherence to the preventative measures by monitoring the health status of pilgrims and controlling the number allowed at any given time. Users were required to input their health information and con firm that they met the necessary criteria, such as age restrictions and a negative Covid-19 test result. Overall, the Eatmarna application proved to be an effective tool in managing and controlling the number of pilgrims, ensuring compliance with health protocols and providing a convenient and efficient method for booking Umrah permits and related services. 87 Sustainability and Resilience in the Saudi Arabian Health System The Partnership for Health System Sustainability and Resilience Figure 16: The gradual stages of resuming Umrah Note: Worshippers are able to pray at the two Holy Mosques, but cannot perform Umrah as unable to enter the Tawaf area.