Summary of GovTech solutions TABLE 2 Scope 1 (digital service) Scope 2 (sectoral DPI) Scope 3 (foundational DPI) GovTech Value Drivers Efficiency gains Transparency gains Sustainability gains –Germany’s AI Assistant F13 uses AI tools for repetitive tasks in public administration, enhancing administrative processes and encouraging overall AI adoption in government workflows. –Rio de Janeiro’s EWS improves disaster response and management. –Rwanda’s Irembo government-to- citizen platform offers seamless access to public services from various ministries, including health insurance registration, driving test applications, visa processing and national ID applications. –Azerbaijan’s e-procurement system enables organizations to submit online bids for government tenders, streamlines procurement processes. –Bahrain’s Sijilat 3.0 platform allows businesses to apply, renew or modify licenses electronically, reducing in-person visits and waiting time. –Ukraine’s Unified State Electronic System in the Construction Sector (USESCS) brings transparency to the construction process, covering the entire project life cycle and reducing corruption risks. –Malaysia’s National Digital Identity (NDI) allows users to authenticate themselves online for various services without relying on physical identification documents. –Ukraine’s Diia app allows citizens to store online an ID card, driving license and passport; these digital versions are legally equivalent to physical documents in Ukraine. In summary, the different country case studies illustrate how GovTech also encompasses the development, operation and maintenance of DPI. In turn, foundational DPI, sectoral DPI and DPGs are essential for delivering digital services by governments and other societal stakeholders, making them one of the key pillars of the GovTech ecosystem. To illustrate the GovTech transformation under way, the following table highlights a selection of GovTech solutions presented in this report by value driver and scope of DPI: 23 The Global Public Impact of GovTech: A $9.8 Trillion Opportunity

The Global Public Impact of GovTech 2025