Document text
FD-302 Rev. 10-6-95!
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FEDERAL BUREAU OF INVESTIGATION
Date of transcription O 9 / 12 / 2 O O 1
DL336
Case #265DNY28035O
_This is a taped telephone conversation between Flight
Attendant BETTY ONG of AMERICAN AIRLINES and the AMERICAN AIRLINES
SOUTHEAST RESERVATION CENTER,| I She was on Flight
ll of AMERICAN AIRLINES. Today's date is September 11, 2001.
92
ELL II1IF|:|FLI'I§iTIE|:1I CCII-ITAII-IEIJ
HEREIN IS TJI-IlILii5SIFIEE92
Cll252EiU? BY ISEI-32% ELUC.-*31IT.|I;lIPB,*"£ II[1I
1mm@mmnm O9/ll/2001 m Terry, North Carolina _ telephonically!
Fil 265D-NY-280350 Dare dictald O9/ll/2001
by SA|:|
. RE15 fiocgngxg £oit§'ns ncilhcr recommcndulions nor conclusions of the FBI. It is the pf0pCI[!' of the FBI and is loaned tbDM94 ' 30;! Zoos ~
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ContinuationofFD-302 of BETTY ONG ,On O9/11/2001 ,Pagc i 2
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REQ. #3513Today's date is September ll, 2001. The time is?
12:28 p.m., Central Time. I'm[:::::::::::::]
Managing Director, Corporate Security, American
Airlines, Dallas Headquarters, telephone num 817! 967-2140. I'm on the line with[::::::?ii:::::]
who will relay a conversation and statement as to
what transpired this morning. E:::::]would you please
state your name and spell it, etc.
My name is| ' ll mb I| II m ca. ing nu erl I
An4E;::::] you are at the RALEIGH RESERVATION CENTER.
Is t at correct? '
I'm at the SOUTHEAST RESERVATION CENTER in Terry,
North Carolina.
And your telephone number is?
Area code |:|
Okay, and uh, would you relate the incident as it
occurred this morning? _
I'm the Operations Specialist on duty at the time and
I would say at approximately 8:20, one of our
employees received a phone call from, from a flight
attendant on one of our flights. She answered the
call through our International Resolution Desk who in
turn hit the emergency button and at that time I
started listening on a call. The flight attendant's
name was BETTY ONG and she was relaying to us what
was happening on the aircraft. Letting us know about
uh two gentlemen who had gotten into the cockpit and
how two of the flight attendants had been stabbed.
Okay[:::::]uh it is my understanding that that
conversation is recorded. Is that correct?
I have it recorded and do you want it?
Yes, if you will proceed and play it.
k
000000401
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mmmwmnmrnmzu BETTY ONG . ,OnO9/11/2001 ,P@c 3
' [:::::::::] I'm gonna try to play it now, I don't
FLIGHT ATTENDANT y V
_ BETTY ONG!: UI! This is ah ONG. We can't breathe UI!. He's
got mace or something. .~
[:::::::::] - Can you describe the person that you said went into
the flight deck or UI!?
ONG: I'm, I'm sitting in the back coming back from
' business. Can you hold on for one second, he's
coming back?
Unintelligible noise in background. .
ONG: On, on number one. He stood upstairs UI!. Ah,
nobody knows what he's going to do. UI! Ah, I'm V
UI! is his UI! right now. UI! Ah, we can't get
to the cockpit, the door won't open. Hello?
[::::::::] Can you UI! information relative to ah, you know,
force, force that. Uhm, at this point? What
operation, what flight are we talking about, Flight
12?
ONG: Right now? Okay. We're on Flight ll right now.
' Flight 11.
|:| Flight 11,, okay.
ONG: UI! we are working on
ONG: One of the flight attendants UI! has been stabbed.1
[::::::::::] Can anybody get up to the cockpit? Can anybody get
. - up to the cockpit? "
ONG: We can't even get a manager to the cockpit. We don't
know what's going on up there. ~
[:::::::::] UI! keep the door closed and
ONG: Okay.
REQ. #35l3 000000402
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ONG:
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UNIDENTIFI
OM!:
ONG: V
ONG:.
|:|BETTY ONG: 9/ll/2001 P'92ge
UI! Did you seen the girl who got stabbed?
E0 MALEI think the guys are up there.
they are on their way up there
Nobody can call the cockpit to-
inside. Hey, is anybody stillThey might have gone,
or, or something.
see if we can get
there?
Yes, I'm still here.
I'm st line as we
Okay.
UI!, who is calling reservations? Is it a flight
attendant, or who? UI!
We need.for UI! call.
I'm number three. I'm number three on this flight.
UI! on this flight and UI! Flight ll UI!. Have
you guys called anyone else? You know, ah somebody's
calling medical and we can't get them. '
UI! Is anybody there? Is anybody there?
What, what seat are.you in? What seat are you in?
We've just left Boston and we're up in the air.
We're suppose to go to LA and UI!.
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ContinuationofFD-302 of BETTY ONG ' ,On 09/ll/2001 ',Page 5 l
ONG:
ONG:
|:|
ONG:
Unintellig
ONG:
ONG:
ONG:
REQ. #35-13ible in
.___..92
Okay, my name is BETTY ONG. I'm number three on
Flight ll. - '
Okay. y . "
The cockpit is not answering their calls and there's
somebody back in business class and there, we can't
breathe in business_class. Somebodys got mace or
something. . -
Can you describe the person that you said, someone is
flying business class? ~
I'm, I'm sitting in the back, he's coming back from
business. If you can hold on for one second, he's
coming back. ' .
background. y _
Our, our number one who UI! stabbed. Or, something
stabbed. Ah, nobody knows who stabbed who and we
can't even get up to business class because nobody
can breathe. Our number one in UI! stabbed right
now. In number five. The first class passenger
that, ah first ah class galley flight attendant and
our passenger is stabbed. We can't get to the
cockpit, the door won't open. Hello?
Yeah, we're getting all the information. We're also,
you know, of course, recording this. 'Uhm, at this
point?
This is operations. What flight number are we '
talking about? ,
Flight 12.
Flight 12, okay.
Okay, we are Flight ll right now. This is Flight ll.
This is Flight ll, okay. '
Boston to Los Angeles.
000000404
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Continuation ofFD-302 of BETTY ONG . ' P , On O 9/ 1 1 /,2 O O 1 , Page 692
|:|
ONG: L
Z
ONG:
ONG:
|:|
ONG:
ZI
ONG: .
VANESSA:
Ii
VANESSA:
ONG:
ONG:
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REQ. #35-13
i-IYeah. g
And the one that has been stabbed and our flight
attendant has been-stabbed.' "
Can anybody get up to the cockpit? Can anybody get
up to the cockpit?
We can't even get into the cockpit. We don't know
who's up there. _ ,
UI! keep the door closed and
I'm sorry? » -
Can they not see the girls get upset?
I think the guys are up there. They might have gone
or they are on their way up there or, or something.
Somebody can call the cockpit. We can't even get
inside. Is anybody still there? '
Yes, we're still herel
Okay, I'll stay on the line as well.
Okay.
UI! who is calling reservations? Is it a flight
attendant or who?
I believe her name is BETTY ONG.
BETTY. .
I'm number three, I'm number three on this flight.
UI! on this flight.
Yeah.
I'm Flight ll. Y
From where to where? Have you guys called anyoneelse? ' '
000000405
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cmmmmmowuamor BETTY ONG ,onO9/ll/2001 ,P%e 7
ONG: No, we're just calling medical and we can't get
Recording concluded. -
nil
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EIIIIIIIII]
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nil
I |:|
~|:|
|:|
|:|
|:|
|:|
|:|
IiThat's as far as it goes. .
Okay. The conversation lasted another five or ten
minutes but that*s all the recording we have?
Right.
Okay. - I . ,
Communications is checking into it to find out why
cause the emergency button was on the whole time.
Okay, okay, as you recall, what was the ah, the
balance of the conversation? Can you? .
We were trying to determine uh, at that point I was
on the phone with[:::::] to determine whether there
had been an fatalities or what if they had any
description of, or if there had been any PA
announcements made from the ah, from the pilots. If
they had gotten any word from anyone like that. -
I see, and, and you didn't, you didn't have anymore
followup uh as to those questions?
No, no she just repeated the same, she uh gave us the
condition of the number one flight attendant at one
point. She became conscious, they were giving her
oxygen, and ah then she told us that one of their
passengers, DANIEL LORD, I think the name was, uh,
they believed him to be fatally stabbed; '
Okay.
He was one of our passengers in first class.
Okay. _
92
And then she started telling us about how erratically
the flight was going, descending really fast and
FD-30221 Rev. I0-6-95!
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ummwmnwndwzw BETTY ONG ,OnO9/ll/2001 ,P%e 8
END OF TAPE.
REQ. #3513Okay, and she was at the rear of the plane on the
jump seat. Is that right? .
And she told us how the first class passengers had
been brought back to coach. '
Uh, anything else that you recall?
Uh, basically that was it..
Okay, so uh, at, at the end of that conversation did
she say anything about uhm, where we're going in or
did it just
No, no.
Stop. A A
No, at that point she was just saying, "Oh, my God,
the flight, it's going down, it's going down."
Okay, those were her last comments? '
Basically, "We're, we're going down." Yeah, and she
did ask for us to pray for her.
Okay. Did, ah, I assume that she was on a cell phone
is that right?
Uh, I, I don't know, We didn't determine that.
Okay, I, I wanted to clarify that if you had that.
information.
With| Ito see if they recall.
Okay. Well|:| I think that uh, that'll
conclude what we need to do at this particular point
if you can, if you can fax those two statements to
me. .
I will.
000000407
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Continuation 0fFD-302 of BETTY ONG , On O 9 / 1 1 /2 0 O 1 ,Page _.9_
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REQ. #35-13 000000408
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FEDERAL BUREAU OF INVESTIGATIQN
_ Date of transcription O 9 / 1 2 / 2 O O 1
RE: LEAD CONTROL NUMBERS: DL267 AND CE66
The following is a rerecorded transcription obtained from
AMERICAN AIRLINES AA! by SA | Tuesday, September
ll, 2001. The material is being rerecorded from a CD ROM onto an
Analog Audio Tape for transcription purposes. 0
Flight Attendant FA! ONG
AA Agent| I
0 Operations OP! Agent I
LLL II92TFlI|I5¢I-LIKTIGN l§TE|]!~I 1"1lII~]"E[1
HEFLEIIII I3 TJI-IIILELEESIFIED
DATE I31-35-2CllII'? ET AUE_.*BB.I§;CI'EF,*"I'I{T:I
mwmgmmon O9/12/2001 at Raleigh, North Carolina
met: 265 -N;-930350-cg Datedictated 09/12/2001
SA *
ggiQq@¢t#g15w@@gts neithcr recommendations nor conclusions of the FBI. It is the property of the FBI and is loaned
f» T , 92 _ g 92 92 t
FD-3022: Rev. 10-6-95!
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265DNY280350CE
Continuation of FD-302 of Transcription ,OnO9/12/2001 ,P%¢ 2
, FA ONG:
AA Agent:
FA ONG:
AA Agent:
FA ONG:
AA Agent:
FA ONG:
AA Agent:
FA one: V
AA Agent:
FA ONG:
AA Agent:
FA ONG:
AAAgent:
FA
AAONG:
FA ONG:
AA
FA ONG:
REQ. #3513Agent;
Agent:Number 3 in the back, ah, the cockpit is not answering,
somebody stabbed in business class and ah, I think there is
mace that we can't breathe, I don't know, I think we're
getting hijacked. . . I
which flight are you on?
Flight l2
And what seat are you in? Ma'am are you there?
Yes .
What, what, what seat are you in? 'Ma'am what seat are youin? '
We're in flight, we just left Boston. We're up in the air.
I know, what _ ' '
We are suppose to go to LA and the cockpit is not answering
their phone.
Okay, but what seat are you sitting in? What's the number of
your seat? I ' -'
Okay, I m in my jumpseat right now.
Okay
At 3R
Okay, you're the flight attendant? I'm sorry, did you say
you're the flight attendant? _
Hello I
Can't
Hello
What, what is your name?
You'll have to speak up. I can't hear you.
000000458
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Continuation 0fFD-302 of
AA
FA
-AA
FA
. AA
FA
AA
FATranscription ' ,0nO9/12/2001 ,P@¢ 3
Agent
ONG:
Agent
ONG:
Agent
ONG:
Agent
ONG:
Lots of
FA
AA
FA
AA
OP
AA
OPONG:
Agent
ONG:
Agent
Agent
Agent
Agent
REQ. #3513Sure, what is your name?
Okay, my name is BETTY ONG, I'm number 3 on Flight 11.
Okay '
And the cockpit is not answering their phone. And there is
somebody stabbed in business class and there is, we can't
breathe in business class, so somebody's got mace or
something g
Can you describe the personlthat you said, someone is in is
business class.
Ah, ah, I'm sitting in the back, somebody is coming back from
business. If you can hold on for one second.
Certainly. ' ' ~
In backgroundz! They want to know who's....I don't know but
Karen and Bobbie got stabbed. '
talking with other individuals at this point!
Our number 1 got stabbed. A person is stabbed, nobody knows
who stabbed who and we, we can't even get up to business
class right now, cause nobody can breathe. Ah, our number 1
is stabbed right now.
Okay _ _
Our number 5, our first class passengers are, our first
class, our galley flight attendant and our purser has been
stabbed. And we can't get into the cockpit, the door won't
open. Hello?
Yeah, I'm taking it down, all the information, we're also ah,
you know of course recording this, ah, at this point
This is operations, what flight number we talking about?
Flight 12
Flight 12, okay
000000459
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Continuation ofFD-302 of Transcription ,onO9/12/2001 ,P%e 4
FA ONG:
AA Agent
FA ONG:
AA Agent
FA ONG:
AA Agent
FA ONG:
AA Agent
FA ONG:
AA Agent
FA ONG:
AA Agent
OP Agent
AA Agent
OP Agent
FA ONG:
FOP Agent
FA ONG:
OP Agent
REQ. #3513We're on flight ll right now. This is flight ll.
It is flight ll, I'm sorry NYDIA.
Boston to Los Angeles .
Yes _ y .
Our number 1 has been stabbed and our 5 hasbeen stabbed.
Can anybody get up to the cockpit? Can anybody get up to the
cockpit? We can't even get into the cockpit. We don't know
who's up there. I
Well if they were shrewd they would keep the door closed
and..
I'm sorry?
would they not maintain a sterile cockpit?
I think the guys are up there, they might have gone or jammed
their way up there or something, nobody can call the cockpit,
we can't even get inside. Is anybody still there?
Yes, we'll still here. '
Okay, I'm staying on the line as well.
Okay. .
Hi, who is calling reservations? Is this one of the flight
attendants or who, who are you, hon?
She gave her name as BETTY ONG.
Betty '
I'm number 3, I'm number 3 on this flight
You're the number 3 on the flight.
Yes Q
And this is flight ll, from where to where?
000000460
4.
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Continuation ofFD-302 of Transcription ,On O9/12/2001 ,Page _5_
FA one; Flight 11. . .
OP Agent: Have you guys called anyone else? y
FA ONG: No. Somebody is calling Medical and we can't get
End of tape t '
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FEDERAL BUREAU OF INVESTIGATION
» Date of transcription O 9 / 1 9 / 2 O O 1
I I white female, Date of Birth DOB![:::::::::]IMARK KENDALL BINGHAM, DOB May 22, 1970, was
interviewed at Seven Sprin s Mountain Resort in Champion, Pennsylvania PA! I Q] were there to attend memorial servicesfor victims of United Flight 93, which crashed in PA on September 11,
h t 2001.[:::::::::::::]MARKIBINGHAM, was a passenger on board t a
flight. After being advised of the identity of the interviewing Agent
and the nature of the interview,E::::::]furnished the following
information:
On Tuesday, September ll, 2001, MARK BINGHAM called the
I Iwas resting at
the time in the bedroom, where the telephone had been turned off.E::::::::::::] a family friend who had been there overnight helping with
h h ldren answered the phone in the kitchen. The phone rang maybe-t e c i ,five times before[::::::lpicked it up becau hought one of the
other family members wou d answer it. when picked up the phone,
the line was dead, so she hung up. A moment later, the phone rangagain E::::::]again answered the phone and heard a male voice Slaterd t mined to be MARK BINGHAM! sa , "Get| |quickly e er .
| Iasked the caller, "Is this| P The caller responded, "No.Getl Iquickly." No other information was provided to
I Ithen heardl Iproceed down the hallway to
et then<2 I I I: Iheard] |talking on the phone. She heard say, "We love you
too Mar . Let me get your mother." '
ALL IIJFDPHATIEII-I IIIIiI1IT1LII1]'El7I
I-IEPEEII-I IS UI1ICL§i5SIFIEII'
DATE E1lZ52CllII? BY 613312-fl PiT_IlIi,1"BI1JJ,*"Cl5'Ei,-*iI'If[|.T
Investigation on O9/17/01. at Champion, PA
Hk 265DNY280350302 I Dmemmmw O9/18/01
W sA| | b6Ib7C - .
Réféis do#I§tg1t_Q£n._§ains neither recommendations nor conclusions of the FBI. It is the property of the FBI and is loaned6!dt6rrDa6e6:§23
945 20; |2w29
3
FD302a Rev. 10-6-95!
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265DNY280350302 '
e _: 09/17/01 2
|i|thet elettedii- She eete, it
come talk to Mark. He's been hijacked," or words to that effect.-
When[:::::::::::]got on the phonel Ithis
is MARK BINGHAM" he stated both his first and last names followed by,"I want to let you know I love you. I love you all." [::E:::::::::]told[:::::::]that she loved him too.
BINGHAM then said, "I'm on a flight from Newark to San
Francisco and there are three guys who have taken over the plane, and
»they say they have a bomb. I'm calling you from the air phone."
[:::::::::::] then asked "Who are they Mark?" wasdistracted and did not answer. [:i::::::::::]was not sure if
had heard the question. There was an interru tion for approxima e y Afive seconds. BINGHAM then stated t1::::::::?::] "You've got to
believe me. It's true
[::::::::::::]responded, "I do believe you Mark.. Who arel
they?" There was another a proximate fivesecond pause, similar to thefirst, wherein[::::::::::::Theard activity and voices in theback round. People were murm ' ere were no screams.[:::::::]'[::::f%] got the impression thaqfii7:::fTwas distracted because someone
was speaking to him. Then the phone went dead. A
g estimated that|:|was on the telephone linefor a total of three minutes: roughly a minute and a half with[::::::][;::::] including the time it took her to get| Ion theine! about 30 seconds with] |and about a minute withE:::::t::::::] The call originated at about 6:40 or 6:45 a.m., Pacific
Daylight Time, and lasted roughly three minutes. noted that
while the times were estimates, her account of the conversation was
nearly verbatim. Throughout the entire call, sounded calm,
controlled, matter-of-fact, and focused.
After getting off the phene,[:::::::::::] dialed 911 to
report what had occurred. She was patched through to the San Francisco
Division of the Federal Burea v stigation FBI! where she spokewith Special Agent SA Two FBI Agents wsubsequently sent to house. Shortly thereafterjfi:::::::::::]
and her family saw televised reports that United Flight 93 had crashed.
BINGHAM was traveling on business to establish a new ofiife::]
on the East Coast for his Californiabased Public Relations firm.[::::::::Pas expecting his return to San Francisco on September 14, 2001,
REQ. #3513 000000224
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Continuation ofFD-302 of 4| I ,On O 9 / 1 7 / O l , Page 3-
but was not surprised to learn he was returnin on the 11th instead.In this respect,[:::::::::::]noted that [::::f:]maintained a fluid
schedule and was a frequentflyer.
REQ. #3513 000000225
zw
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_ _ I 3/27/O2
On March 26, 2002, Special Agentq I
andI I accompanied by Victim Witness S ecialist
I Iproceeded to the residence of
- Upon arrival, they were greeted b and
[:::::]PASeptember11thVictUnAdvocate,headquarteredinDoylestown,
Pennsylvania. I _
I [::::]then used headphones and a cassette player to listen
to a copy of a cassette ta e currently in the custody of the Federalf I " t [%:::] "d d t ' t'on of this Bureau o nvestiga ion. was provi e a ranscrip 1
tape, which contained the audio of a 911 call made on Se tember 11,2001, by an individual who identified himself as[:::::E:::::] and
who advised that he was a passenger aboard United Airlines Flight
93.-
Pursuant to listening to the.recordingII Iidentified
the voice on the tape as that ofI I I
She then requested thatI H I
andI
I be provided an opportunity to hear the call. All individuals were
provided as many opportunities as they wished to listen to the
recording and/or to read the transcription.
When everyone who wished to hear the tape was satisfied,
the visit to the residence was ended. The cassette tape containing
the 911 call and its transcription remain in FBI custody.
ALL INFORMATION CONTAINED
I HEREIN-I5 JNULA5SiFlEJ
DEIE Ul252UU? BY EUBZ4 AUCEEAUHCPEEYHH
3/26/O2 Matawan, New Jersey I ,
265ANY-280350-302 3/27/O2SAI I b6 SA b7c »
REQ. #3513 Qua. 201 1 92§'2C,_°7 000000342I1