To: legalrequirements@firstbankprcom" <legaltequirements@firstbankprcom>

To: legalrequirements@firstbankprcom" <legaltequirements@firstbankprcom> Subject: Firstbank Customer Care ID 133334 - Federal Grand Jury Subpoena Date: Mon, 02 Mar 2020 20:43:21 +0000 Importance: High Attachments: 2019-12-31,_subpoena_to_FirstBank_Puerto_Rico.pdf Inline-Images: image00 1 jpg; image002.png; image003jpg; image004.gif Good afternoon, Please see the below communications, along with the attached federal grand jury subpoena. The subpoena was served and received on January 3, 2020. Could you please advise when we can expect the materials to be produced? Thank you, Special Agent FBI New York Sent: Friday, January 24, 2020 04:31 To: 'Customer Care' <[email protected]> Cc: [email protected]' [email protected]> Subject: RE: Firstbank Customer Care ID 133334 Good evening, The below-referenced criminal grand jury subpoena was served on January 3, 2020, with a return deadline of January 15, 2020, which was over a week ago. FirstBank therefore is delinquent in its response, and we have received no communication or contact from your legal department. Please advise whether FirstBank will produce its responsive materials, and if so when we can expect to receive them, or whether we should instead seek court enforcement of the subpoena. Regards, Assistant U.S. Attorney Southern District of New York Sent: Friday, January 03, 2020 22:09 To: Customer Care <[email protected]> Subject: RE: Firstbank Customer Care ID 133334 EFTA00153780 Perfect —thank you very much again for your assistance. best, From: Customer Care [email protected]> Sent: Friday, January 03, 2020 22:08 Subject: RE: Firstbank Customer Care ID 133334 You are always first Dear The fax (6 pages) has been succesfully received and will be forwarded to our legal department. Should you require additional information please reply to this message or call our FirstLine Solutions Center at 787.725.2511 or 1.866.695.2511, Sunday to Saturday from 6 AM to 12 AM Regards, Customer Service 1 First Bank This communication and any attachments included herein contain information that belongs to First BanCorp.. its subsidiaries andror affiliates. that may be confidential. legally privileged andror a trade secret. Unauthorized disclosure. copying or distribution is strictly prohthrted. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. If you have received this communication in error, please reply to the sender of this message and afterwards proceed to delete it. Neither First BanCorp. nor its subsidiaries or affiliates will request any information that may be determined as sensible or be liable for any damages resulting from any modification or falsification of an e-mail that is originated by us. Moreover. the integrity and security of this message cannot be guaranteed on the Internet, and although precautions have been taken to ensure that the data included herein is free from viruses or other malicious content, we cannot assure that such is indeed the case and disclaim any responsibility attnbutable thereto. FirstBank Marketing and Public Relations Department Ave. Munoz Rivera $1130, Rio Piedras, PR 00927. Copyright *2005 - 2015 First BanCorp. All Rights Reserved. FDIC Sent: Thursday, January 02, 2020 2:38 PM EFTA00153781 To: EContact <[email protected]> Subject: (EXTERNAL] RE: Firstbank Customer Care ID 133334 Good afternoon, The below is incorrect. As stated below, the claim was in fact made by means of an explanatory letter, which was indeed attached to the email in PDF format. The letter did in fact include my full name, telephone information, and detailed and complete information of the request, which is a criminal grand jury subpoena. Please advise immediately precisely what issue you had in opening the PDF document, or, alternatively, please provide the name and direct contact phone number of an individual in your legal department. Or please call me at or We have already called the number you provided and were told that there was no fax number, and no individual whose name or contact information that could be provided, and that we should email this address. Please advise whether we can expect to be contacted, or whether we will instead be forced to seek an order to compel production from the court. Regards, Assistant U.S. Attorney Southern District of New York From: EContact <[email protected]> Sent: Thursday, January 02, 2020 12:11 Subject: Firstbank Customer Care ID 133334 El Dear You are always first The claim requested by email has not been registered due to the following: • You must make your claim by means of an explanatory letter, which must be received attached to the email in PDF format. The letter must include your full name, telephone number, detailed and complete information of your request and must be signed. • We tried to open the document you sent us without success. If you need additional information, you can contact Firstline Solution Center at 787.725.2511 or 1.866.695.2511. Cordially, EFTA00153782 Customer service This communication and any attachments included herein contain information that belongs to First BanCorp.. its subsidiaries and/or affiliates, that may be confidential, legally privileged and/or a trade secret. Unauthorized disclosure, copying or distribution is strictly prohibited. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. If you have received this communication in error, please reply to the sender of this message and afterwards proceed to delete it. Neither First BanCorp. nor its subsidiaries or affiliates veil request any information that may be determined as sensible or be liable for any damages resulting from any modification or falsification of an e-mail that is originated by us. Moreover, the integrity and security of this message cannot be guaranteed on the Internet. and although precautions have been taken to ensure that the data included herein is free from viruses or other malicious content, we cannot assure that such is indeed the case and disclaim any responsibility attributable thereto. FirstBank Marketing and Public Relations Department Ave. Munoz Rivera II1130. Rio Piedras. PR 03927. Copyright © 2005 - 2015 First BanCorp. All Rights Reserved. Sent: Tuesday, December 31, 2019 7:43 PM To: Customer Care <[email protected]> Subject: [EXTERNAL] RE: Firstbank Customer Care ID 133310 Good evening, Mentor FDIC The criminal grand jury subpoena submission in fact met all of these requirements. It includes an explanatory cover letter attached to the email in PDF format, including my full name, contact information, and request, and is signed. It was transmitted securely because it contains personal identifying information, and our systems require encryption when sending such information. Please advise immediately if you require the subpoena to be faxed or mailed instead, as the deadline will remain the same as in the initial request. Please also confirm that you have received this email. I am reachable at any time at this email or by phone at • if someone calls and is connected to voicemail, please leave a name and direct phone number to contact in return. thank you, Assistant U.S. Attorney Southern District of New York El You are always first Dear EFTA00153783 The claim requested by email has not been registered due to the following: • You must make your claim by means of an explanatory letter, which must be received attached to the email in PDF format. The letter must include your full name, telephone number, detailed and complete information of your request and must be signed. If you need additional information, you can contact Firstline Solution Center at 787.725.2511 or 1.866.695.2511. Cordially, Customer service This communication and any attachments included herein contain information that belongs to First BanCorp.. its subsidiaries andfor affiliates, that may be confidential, legally privileged andfor a trade secret. Unauthorized disclosure, copying or distribution is strictly prohibited. This email arid any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. If you have received this communication in error, please reply to the sender of this message and afterwards proceed to delete it. Neither First BanCorp. nor its subsidiaries or affiliates will request any information that may be determined as sensible or be liable for any damages resulting from any modification or falsification of an e-mail that is originated by us. Moreover. the integrity and security of this message cannot be guaranteed on the Internet. and although precautions have been taken to ensure that the data included herein is free from viruses or other malicious content. we cannot assure that such is indeed the case and disclaim any responsibility attributable thereto. FirstBank Marketing and Public Relations Department Ave. Munoz Rivera a1130. Rio Piedras, PR 00927. Copyright t 2005 - 2015 First BanCorp. All Rights Reserved. From: Customer Care <[email protected]> Sent: Tuesday, December 31, 2019 17:36 Subject: Firstbank Customer Care ID 133310 ci Dear FDber IC You are always first The claim requested by email has not been registered due to the following: • You must make your claim by means of an explanatory letter, which must be received attached to the email in PDF format. The letter must include your full name, telephone number, detailed and complete information of your request and must be signed. EFTA00153784 If you need additional information, you can contact Firstline Solution Center at 787.725.2511 or 1.866.695.2511. Cordially, Customer service This communication and any attachments included herein contain information that belongs to First BanCorp.. its subsidiaries anceor affiliates. that may be confidential, legally privileged anctror a trade secret. Unauthorized disclosure. copying or distribution is strictly prohibited. This email arid any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. If you have received this communication in error. please reply to the sender of this message and afterwards proceed to delete it. Neither First BanCorp. nor its subsidiaries or affiliates vnll request any information that may be determined as sensible or be liaNe for any damages resulting from any modification or falsification of an e-mail that is originated by us. Moreover. the integrity and security of this message cannot be guaranteed on the Internet. and although precautions have been taken to ensure that the data included herein is free from viruses or other malicious content, we cannot assure that such is indeed the case and disclaim any responsibility attributable thereto. FirstBank Marketing and Public Relations Department Ave. MuiSor Rivera ti1130, Rio Piedras, PR 00927. Copyright a 2005 - 2015 First BanCorp. NI Rights Reserved. Sent: Tuesday, December 31, 2019 5:13 PM To: Customer Care <[email protected]> Subject: [EXTERNAL] RE: legal process, subpoena (FirstBank Puerto Rico) DEPA ENT,ciusT This is a secure message. Click here by 2020-01-10 21:13 UTC to read your message. After that, open the attachment. More Info Disclaimer: This email and its content are confidential and intended solely for the use of the addressee. Please notify the sender if you have received this email in error or simply delete it. Secured by Proofpoint Encryption, Copyright 2009.2017 Proofpoint, Inc. All rights reserved. FDIC EFTA00153785 < p> <span style-"color: *999999;">DISCLAIMER: The information contained in this e-mail may be privileged,confidential, and protected from disclosure. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or duplication of this communication is strictly prohibited. If you have received this communication in error, please notify the sender immediately and delete all copies. This message was sent by the FirstBank Secure Mail Gateway.c/spana c/p> < p> <span style-"color: #999999;">DISCLAIMER: The information contained in this e-mail may be privileged,confidential, and protected from disclosure. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or duplication of this communication is strictly prohibited. If you have received this communication in error, please notify the sender immediately and delete all copies. This message was sent by the FirstBank Secure Mail Gateway.c/span> c/p> < p> <span style-"color: *999999;">DISCLAIMER: The information contained in this e-mail may be privileged,confidential, and protected from disclosure. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or duplication of this communication is strictly prohibited. If you have received this communication in error, please notify the sender immediately and delete all copies. This message was sent by the FirstBank Secure Mail Gateway.c/span> c/p> EFTA00153786