Human-machine frontier Human-machine frontier % of tasks completed by pr edom inantly people, pr edom inantly technology , or a comb ination of both Human Global Comb ination Global Technology Global ALL TASKS Now 40%33%27% 48% 30% 22% 2030 28%33%39% 33% 33% 34%Business Practice Business practices to improve talent availability Top pract ices w ith the gr eatest potent ial to improve talent ava ilability (shar e of organ izations surveyed) Industr y Global INDUSTR YGLOBAL Providing effect ive reskilling and upsk illing 67% 63% Improving talent pr ogression and pr omot ion pr ocesses 63% 62% Offer ing remote and hybr id work oppor tunities w ithin countr ies 59% 43% Suppor ting employee health and well-be ing 56% 64% Offer ing h igher wages 52% 50% Key barriers for business transformation Transformation barriers Share of organ isations surveyed expect ing the barr iers w ill hinder the ir organ isation transfor mation Industr y Global INDUSTR YGLOBAL Skills gaps in the labour market 66% 63% Outdated or inﬂex ible r egulator y framework 42% 39% Organization cultur e and r esistance to change 40% 46% Lack of adequate data and techn ical infrastructur e 29% 32% Inability to attract talent to the industr y 24% 37%Wage outlook Wage trends Share of organ izations pr oject ing the shar e of wages and other for ms of workers’ compensat ion as percentage of the company’ s total r evenues Growing Global Similar Global Declining Global 41%52%7% 8% 52% 41% Talent availability outlook Talent trend Share of r espondents who expect the ir talent ava ilability to improve or worsen in ﬁve years Improving Global average Worsen ing Global average Talent ava ilability when h iring 48% -100% +100% 40% Talent development of ex isting workfor ce 36% -100% +100% 8% Talent r etent ion of ex isting workfor ce 40% -100% +100% 24%DEI Actions Share of employers surveyed plann ing to implement the d ivers ity, equ ity and inclus ion measur e 67 Global51 Run compr ehens ive DEI tra ining for managers and staff52 Global48 Targeted r ecruitment, r etent ion and progression initiatives48 Global42 Set DEI goals, targets or quotas AI Strategy Share of employers surveyed plann ing to implement the stated strategy in response to AI's increasing capab ility and pr evalence 89 Global69 Hiring new people w ith sk ills to des ign AI tools and enhancements appr opriate for the organ ization-spec iﬁc sk ills74 Global77 Resk illing and upsk illing your ex isting workfor ce to better work alongs ide AI67 Global62 Hiring new people w ith sk ills to better work alongs ide AI2 / 2 Industry Proﬁle Telecommunications Future of Jobs Report 2025 283