Contributors Acknowledgements The authors would like to extend their sincere thanks to the GovTech experts who contributed their valuable insights and perspectives in interviews and consultations. Soltan Bayramov Deputy, Executive Director, Centre for Analysis and Coordination of the Fourth Industrial Revolution Azerbaijan João Carabetta Chief Data Officer, Rio de Janeiro City Hall Ali Hasan Darwish Chief, PR, Media and Customer Care, Information & eGovernment Authority, Kingdom of Bahrain Michael Eßig Chair, Purchasing and Supply Management, Bundeswehr University Munich Kamila Gasinska Strategic Partnerships Lead, GovTech Lab Lithuania Gerhard Hammerschmid Professor, Public Management, Centre for Digital Governance, Hertie SchoolAnna-Sophia Herkenhoff Senior Officer, Digitalization Task Force, Chief Digital Officer Berlin, City of Berlin Valeriya Ionan Deputy Minister, Ministry of Digital Transformation of Ukraine Azlan Ismail Director, Strategic Change Management, MyDigital Corporation, Malaysia Fariz Jafarov Head, Centre for the Fourth Industrial Revolution Azerbaijan Azlinda Jan Director, Strategic Development and Digital Architecture, National Digital Department, Malaysia Satyanarayana Jeedigunta Chief Advisor, Centre for the Fourth Industrial Revolution India Martina Klement State Secretary, Digitization and Administrative Modernization; Chief Digital Officer, City of BerlinWorld Economic Forum Sebastian Buckup Head, Network and Partnerships; Member of the Executive Committee Stephan Mergenthaler Head, Strategic Intelligence; Member of the Executive Committee Kelly Ommundsen Head, Digital Inclusion; Member of the Executive Committee Shefali Rai Content and Programming Specialist, GovTech, Strategic IntelligenceGlobal Government Technology Centre Berlin Manuel Kilian Managing Director Capgemini Victoria Angel Manager, Public Sector Florentine Breteau Consultant, Public Sector Timo Graf von Koenigsmarck Executive Vice-President and Chief Strategy Officer; Head, Public Sector Michael Greineder Manager, Growth Strategy Marc Reinhardt Executive Vice-President, Public Sector Global Industry Leader The Global Public Impact of GovTech: A $9.8 Trillion Opportunity 31

The Global Public Impact of GovTech 2025