The Global Public Impact of GovTech 2025

Gulmine Malikzade Head, Project Management Department, Centre for the Fourth Industrial Revolution Azerbaijan Markus Richter State Secretary and Federal Commissioner, Information Technology, Federal Ministry of the Interior and Community Germany Alain Ndayishimiye Project Lead, Artificial Intelligence & Machine Learning, Centre for the Fourth Industrial Revolution Rwanda Daniel Ortega Lead Governance Specialist, World Bank Idoia Ortiz de Artiñano Goñi Chief Executive Officer, Gobe Studio Mohamed Hairul Bin Othman Deputy Secretary of Digital Incubator Division, Ministry of Digital, Malaysia Mohammed Ali Al Qaed Chief Executive Officer, Information and eGovernment Authority (iGA), Information & eGovernment Authority, Kingdom of Bahrain Crystal Rugege Managing Director, Centre for the Fourth Industrial Revolution Rwanda Orkhan Salahov Director, International Cooperation, DOST Digital Innovations Center, AzerbaijanJeyhun Salmanov Deputy Chairman, The State Agency for Public Service and Social Innovations under the President of the Republic of Azerbaijan Hanna Wallin Innovation Leader, Bron Innovation/GovTech Sweden Kai Wegner Governing Mayor, City of Berlin Calvin Woo Director, Digital Transformation, MYCentre4IR Malaysia Lars Zimmermann Co-Founder and Member of the Board, GovTech Campus Germany The authors also wish to thank Capgemini colleagues: Nils Armborst, Alyona Bermbach and Malte Jünger Production Laurence Denmark Creative Director, Studio Miko Martha Howlett Lead Editor, Studio Miko Charlotte Ivany Designer, Studio Miko The Global Public Impact of GovTech: A $9.8 Trillion Opportunity 32