4.2 Recommendations for retailers and delivery companies Checklist for retailers and delivery companies TABLE 2 Themes Recommendations checklist Operating models 20. Balance demand for road space from last-mile operations against availability. Reschedule deliveries to off- peak and overnight periods where feasible. 21. Prioritize suppliers with sustainable practices. Make sustainability a contractual requirement, offering support and incentives as needed. 22. Reduce duplication and industry footprint by sharing resources. This may include fleets, charging infrastructure, PUDO networks and cross-docking microhubs. 23. Assess and transform retail models and the supply chain to reduce emissions and congestion. Explore operating models that increase the focus on sustainability and the liveability of cities, balanced against consumer needs. Collaboration 24. Invest in EV charging and battery-swapping infrastructure. Make the most of partnerships with charging- point operators and city governments. 25. Collaborate with city governments to access and optimize land use. Take a data-led approach to situating microhubs, charging stations, parcel lockers and loading areas. 26. Support open innovation to drive city-specific solutions. Collaborate with local research labs to develop city-specific solutions. 27. Enhance the availability of transport data. Develop a deep understanding of public-sector needs on data and collaborate with local authorities. Emissions 28. Prioritize zero-emission delivery vehicles and phase out ICE fleets. Consider converting legacy ICE fleets to electric. 29. Use advanced technology for route optimization. Use real-time vehicle tracking and telematics to improve fleet management. 30. Use financial support from governments for EVs and charging infrastructure. Explore tax incentives and low-interest loan programmes targeting the transition to EVs. Congestion 31. Prioritize micromobility modes for last-quarter-mile deliveries to reduce emissions and congestion. Options to consider include cargo bikes and on-foot delivery. 32. Invest in microhubs for cross-docking, consolidation and charging of microfleets. Microhubs could be proprietary or shared, dependent on individual circumstances. 33. Offer out-of-home consolidated delivery options. Use proprietary or open PUDO networks to reduce last- mile journeys. Awareness 34. Provide information to retail customers on sustainable delivery choices. Provide Incentives for slower, consolidated and off-peak deliveries. 35. Implement a customer portal for specifying delivery preferences. Sustainable and efficient options should be promoted. Consider collaborating on the portal with other delivery businesses. 22 Transforming Urban Logistics: Sustainable and Efficient Last-Mile Delivery in Cities

Transforming Urban Logistics 2024