Contributors Acknowledgements This paper was made possible by contributions from members of the Global New Mobility Coalition’s Urban Deliveries community, including Alshaya Group, Amazon, C40 Cities Climate Leadership Group, Clean Air Fund, Consumers International, DHL, Evolectric, La Fondation Modus, Hero MotoCorp, Hitachi ZeroCarbon, Ingka Group (IKEA), NTT Data, Open Mobility Foundation, POLIS Network, Respire, RMI, Shipa, Uber Technologies, University of Washington Urban Freight Lab, Vammo and Visa, as well as representatives from the cities of Amsterdam, Detroit, Gothenburg and Riyadh and other external experts. The authors thank all organizations that contributed to this paper. Production Laurence Denmark Creative Director, Studio Miko Charlotte Ivany Designer, Studio Miko Alison Moore Editor, Astra ContentWorld Economic Forum Adrienne Gibbs Lead, Urban Mobility, World Economic Forum, Switzerland Jamie Wylie Lead, Urban Mobility, World Economic Forum, SwitzerlandAccenture Prince Arora Post and Parcel Industry Research Lead, Accenture, India Vaishali Baweja Strategy Analyst, Accenture, India Michael Fröbel Cities, Transport and Infrastructure Industry Lead (EMEA), Accenture, Denmark Victoire Risgallah Capital Projects and Infrastructure Sustainability Lead (UKIA), Accenture, United Kingdom Transforming Urban Logistics: Sustainable and Efficient Last-Mile Delivery in Cities 25

Transforming Urban Logistics 2024