The Intervention Journey A Roadmap to Effective Digital Safety Measures 2025

Executive summary With the increased digitalization of organizations and society, along with the rising prevalence of digital harms, it is becoming ever-more urgent to combat these risks through effective digital safety interventions. This report can provide a clearer understanding of challenges and opportunities, and help organizations to identify effective strategies and cultivate collaboration and resource sharing, ultimately contributing to a safer digital environment for all users. This report on the intervention journey builds upon the workstream of the Toolkit for Digital Safety Design Interventions, following the 2023 report Toolkit for Digital Safety Design Interventions and Innovations: Typology of Online Harms. The journey is designed to assist organizations in navigating the complex landscape of digital safety and implementing effective and safe interventions, regardless of their size. By evaluating various intervention case studies, the report aims to offer best practices for identifying risks, selecting potential interventions and collecting and analysing feedback on those interventions. The steps of the intervention journey are categorized as follows: 1 Identification: systematically recognizing and analysing factors that may threaten users, non-users and organizations in the digital environment 2 Design: creating targeted strategies and solutions that address specific identified risks to effectively mitigate potential harm to users, non-users and organizations3 Implementation: executing the planned strategies and solutions, engaging stakeholders, providing training and monitoring the process 4 Feedback, measurement and transparency: collecting and analysing user and stakeholder responses to evaluate effectiveness and impact, while communicating findings Adhering to the intervention journey ensures a structured approach to defining objectives, exploring solutions, assessing outcomes, balancing costs, integrating safety measures and evaluating effectiveness. Collaborating with partners can help organizations avoid pitfalls and solve problems more efficiently. Through open engagement with key stakeholders and sharing of best practices, solutions and technologies, partnerships can significantly enhance the impact of an intervention. Recognizing that not all organizations, particularly small- and medium-sized enterprises (SMEs), have the capacity or expertise to effectively execute each step highlights the importance of partnerships. Improving digital safety is a cooperative effort in which collaboration benefits all stakeholders. This fifth Global Coalition for Digital Safety publication was developed with input from its multistakeholder members, including platforms, regulators, safety providers, non-governmental organizations (NGOs), academics and international bodies. Their involvement in shaping the report underscores a shared commitment to improving the implementation of digital safety interventions across sectors and advancing efforts to make the digital space safer for all.The intervention journey provides a step- by-step guide for addressing online harms, ensuring safety across digital environments. The Intervention Journey: A Roadmap to Effective Digital Safety Measures 4