Transforming Urban Logistics 2024

Images: Getty Images, Unsplash Disclaimer This document is published by the World Economic Forum as a contribution to a project, insight area or interaction. The findings, interpretations and conclusions expressed herein are a result of a collaborative process facilitated and endorsed by the World Economic Forum but whose results do not necessarily represent the views of the World Economic Forum, nor the entirety of its Members, Partners or other stakeholders. © 2024 World Economic Forum. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, including photocopying and recording, or by any information storage and retrieval system.Contents Foreword 3 Executive summary 4 Introduction 5 1 The impact of last-mile deliveries on cities 7 1.1 Impact on urban centres 7 1.2 The need for change 9 2 How the delivery ecosystem is embracing change 11 2.1 Ecosystem stakeholders 11 2.2 Retailers and their customers 12 2.3 Delivery companies 13 2.4 City government interventions 15 3 Potential areas of intervention 17 3.1 Enabling framework and conditions 18 3.2 Impact of solutions 18 4 Recommendations 20 4.1 Recommendations for city governments 21 4.2 Recommendations for retailers and delivery companies 22 4.3 Role of the wider ecosystem 23 Conclusion 24 Contributors 25 Endnotes 26 Transforming Urban Logistics: Sustainable and Efficient Last-Mile Delivery in Cities 2