Foreword The rapidly growing e-commerce landscape, coupled with the ongoing pursuit of consumer convenience, has created an unprecedented surge in deliveries. While this has brought new economic opportunities, it has also introduced significant challenges in cities, including increased congestion, emissions and safety issues. As we head towards 2030, the imperative for a sustainable, efficient and innovative urban delivery system has never been more urgent. This white paper is a collaboration between the World Economic Forum and Accenture, with contributions from industry leaders and city authorities, and is intended for global city governments, retailers, delivery companies and all other stakeholders involved in urban deliveries. It outlines the pressing need for private and public stakeholders to adopt practices that reduce emissions and alleviate congestion in cities and chart a course for a more sustainable urban delivery system. It is a call to action for all stakeholders to adopt more sustainable practices, invest in infrastructure and pioneer innovative solutions. We invite industry stakeholders and decision- makers within the delivery ecosystem and in urban governance to engage with this paper’s findings and recommendations. Together, we can harness the power of collaboration to unlock a more sustainable delivery sector and enhance the lives of urban residents. Vivian Brady-Phillips Head, Strategic Initiatives, Centre for Urban Transformation, World Economic ForumJennifer Holmes Managing Director, Accenture Public Service Strategy and Consulting Transforming Urban Logistics: Sustainable and Efficient Last-Mile Delivery in CitiesDecember 2024 Transforming Urban Logistics: Sustainable and Efficient Last-Mile Delivery in Cities 3

Transforming Urban Logistics 2024